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1001. Five Steps to Better Employee Management By Cavyl Stewart
      Hiring employees is a huge responsibility. Before hiring anyone, be sure to carefully analyze your needs in terms of extra assistance.Once you’ve gotten through the hiring process, there’s still much more you must do now that you’ve become an employer. If you’re like most small business owners, you just don’t have time to do all you’re supposed to be doing when it comes to managing your employees.The article aims to outline five steps you can take right now to better manage your employe…



1002. Manage or Lead – Why the Difference Matters and What to Do About That Difference By Kevin Eikenberry
      Many books have been written about managing people, and an equally large number have been written about leadership. Some use the words manage and lead interchangeably, and some talk about the differences between the words, building a distinction based on style or behaviors.With all due respect for these books, let me make it simple.Manage things and lead people.ManageOften we can clarify much by going to the dictionary to look up words we already know. When I looked up manage on Dictionary .…



1003. Must Project Managers Be Technically Savvy? By Luc Richard
      “Must Project Managers be technically savvy?” This topic always seems to cause quite a stir. While some believe that all you need to manage a project is a PMP certification, others are convinced that you can't successfully manage a software development project unless you truly understand the intricacies of the product.I agree! To be an effective Project Manager, you must know the ins and outs of your solution. You must be capable of designing and developing the solution yourself.Here are 5 fun…



1004. Setting Clearer Performance Expectations By Kevin Eikenberry
      The annual performance review.Stating this phrase guarantees some reaction for anyone who has ever had one, or had to give one as a supervisor or manager. In my experience in working with organizations, that reaction is seldom positive.The concept behind the performance review or evaluation is a good one. It is a chance for someone to discuss their accomplishments, get feedback on their progress, and build a plan for continuous improvement. The idea makes sense, which is why every organizat…



1005. Performance Appraisal Checklist: Raise Not Just Appraise Performance By Marcia Zidle
      It’s that time again! Perhaps the most dreaded management practice is the annual performance review. Whenever the subject comes up, out comes the groans from both managers and staff no matter what industry or type of company. Many say appraisals are like having a root canal – only more painful. It shouldn’t be.The following checklist is designed to guide managers and supervisors in preparing, conducting and following through on employee performance appraisal discussions.The Preparation: G…



1006. Support is more important
      Customer Support plays a very important rolein expanding business. I'm not going into the details of 'Pre-Sales Support' or 'Post-Sales Support'. Customer support is something based on which a business can move forward. Its not the product or services we sell to the customer but the support that we actually sell. With an example I'm trying to explain this. A customer purchased an Electronic shaver from my online shopping mall. He was quiet happy with the product. The product was a normal produc…



1007. Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 2 By Brent Filson
      In Part One, I described the Leadership Talk and how it is a much more effective leadership tool than presentations or speeches.I also described two fundamental premises that the Leadership Talk is based on.In Part Two, I will show you the purpose of the Leadership Talk. You won't be able to give a Leadership Talk effectively on a consistent basis if you misunderstand its purpose.The Leadership Talk doesn't drive purpose. Purpose drives the Leadership Talk. There is one and only one purpose…



1008. Data Delivers Credibility By Robert F. Abbott
      Over the past couple of days I've been setting up visitor counters, so people in another organization can accurately count the number of people who visit their event.They got the idea (and the counters) from an association I belong to, and they, too, are learning how data delivers credibility.I'm always impressed by how much respect I get when speaking or writing with specific, solid numbers. For example, when I talk about the number of visitors who came through the gates of my association's e…



1009. Time Tracking: Software All Companies Need By Leon Chaddock
      Time tracking is essential for all businesses. You need to be able to know just how productive your business is. In many cases, accurate tracking can lead to instances where you’ll be able to see just what is holding your company back from reaching its goals. Time is valuable and you do not have much to throw away on useless products. Instead, you need high quality software to get the job done correctly.Here are some things to consider about the time tracking software that you choose.• Mak…



1010. Policy & Procedure Manuals - Tools For Greater Productivity and Efficiency By Linda Carter
      In today's tough retail environment the retailer needs all the tools he can get to help improve efficiency, productivity, and the bottom line. Two of these tools are the company's Policy Manual and Procedure Manual.In working with independent retailers throughout the country we have found that the majority do not have written policies and procedures. When questions or problems arise concerning the store's policies or procedures the store owner/manager handles them on an individual basis. Th…



1011. What Every HR Manager Should Know About Hiring Productive Employees By Etienne Gibbs
      The characteristics of job applicants have a strong influence on whether or not they get hired. Their characteristics also indicate the level of their productivity. If you are about to hire employees, consider the characteristics listed below in checklist form. The candidates who possess them are probably the ones who will be readily accepted by your staff. This acceptance plays an important role in the team-building process and the productivity of the staff.( ) Appearance An applicant whose p…



1012. Top 10 Things Every Business Should Provide for Every Worker - Including the Boss! By Philip E. Humbert
      Doing business and meeting the needs of workers is increasingly complex. Employees and managers often prefer a cafeteria-list of fringe benefits (a "flexible spending account") so they can choose increased health care, child care or more time off as their individual preferences dictate. But underneath these specifics, there are central needs that most of us want from our work. Money can not buy happiness, and by itself it will rarely purchase a loyal, highly motivated staff (even in a one-pers…



1013. Five Steps to Increase the People Power in Your Business By Jan B. King
      Take some bold steps and help your employees and business partners open up to real change and help them start thinking again to the longer term. Send a message that you are ready to commit to new ways of thinking and that that includes a commitment to the success of your employees in the changing workplace.1. Reconsider your company vision.A vision statement uses the future to help analyze the present. It must have a message that everyone from the CEO to the receptionist to your freelance work…



1014. Top Ten Reason Why Agendas Make Meetings Productive*
      Meetings take up time and effort, so they need to be very productive and useful. In meetings, one aspect worthy of focus is how well you organise your meetings and having a great agenda does just that.Having a meeting agenda template that works well for you, week in, week out, creates a consistency which gets your people bought into the meeting process. Delivering an efficiency and effectiveness which makes the most of the valuable time you have together. Key points to note are:-CirculateShare …



1015. Balance Your Managerial Life
      We have only one life, but we live in three overlapping worlds—our business world, our family world, and our other social world. Imagine bringing your spouse and kids to a meeting with seven of your salespersonnel. Sitting off to your left, Miss Wright asks the question on the minds of all her fellow sales colleagues, “Why did you bring your family to our meeting today? Will they be playing any sort of role in our discussion?” You simply respond, “No, they’re just here so I can tend to their nee…



1016. Bullying and the Not for Profit Organisation By Philip Lye
      Where there is people there is politics! Bullying is now a major workplace issue that has invaded our not for profit organisations. Take the following example.Cheryl was the General Manager of a Not for Profit organisation in a major Australian City providing specialist supervision for young adults. She had recently received complaints of intimidation and harassment against a supervisor by an employee.Imagine her surprise when within a week she received 3 more complaints from 3 other employee…



1017. Hollander Consultants Symposium Sets Standard for Client Delivery
      Hollander Consultants Symposium Sets Standard for Client DeliveryCLEARWATER BEACH, FL: Hollander Consultants is holding its annual Florida symposium in Clearwater Beach with over 350 people in attendance. Doctors of veterinary, dentistry and optometry are being given useable and workable tools to help their patients and clients achieve better care and excellent service.Hollander Consultants’ clients flew to Clearwater Beach from all over the country and even from Canada to attend the symposium.…



1018. Top 10 Things NOT To Tell Angel and VC Investors By Robert Norton
      I am not writing this to create a list of things not to say so people can hide the facts or in any way mislead potential investors. On the contrary I personally believe you must be 100% upfront with any potential investors, and even volunteer some weaknesses to be credible. I am writing it to help entrepreneurs and CEOs “design” these issues out of their business so they never have to say them. Although there are certainly many exceptions to these, as a general rule there are many good reas…



1019. How to Use an HR Consultant By Sandra Beale
      Bringing an HR consultant into your organisation can often be the only way to get a particular objective achieved. It may be a project that needs to be delivered such as a recruitment campaign, a compensation & benefits review or the implementation of an HR information system. Another possibility may be the need to cover a maternity leave post. Whatever the company requirement, whether it be linked to strategic or operational HR there is a consultant to fit the bill, whether they be a gen…



1020. I Can't Use This Approach Unless My Boss Does - Power, Accountability, and Consequences By Matt Beane
      People who work with us often struggle with this dilemma: in theory, they come to believe that it would be very helpful to use our approach with people who have more power than they do, and in practice, sometimes it seems too risky to try. Some examples of things that feel too risky include raising questions with your boss about his or her performance, disagreeing publicly with people who have more power , or otherwise sharing information that might lead you or the person in power to feel put …



1021. The Seven C's: Partnership Danger Signs - Competitive, Not Complementary Action By Dorene Lehavi
      A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.Competitive, Not Complementary ActionJames Carville and Mary Matlin are public relations spokespeople for the Democratic and Republican parties, respectively. They are each articulate, sharp and feisty. Sparks fly when they debate in favor of their parties, so much so that they seem like arch enemies who couldn't possibly exchange a friendly word. I remember the shock reaction I had (how many …



1022. Lead By The Right Example By Kevin Eikenberry
      We’ve all heard that leaders should lead by example; that people pay more attention to our deeds than our words. This is completely true. What is implied by this truth, but not always articulated, is that people will follow whatever example we set.To be a remarkable leader then, we must make conscious choices to set the right examples – to lead in directions we want people to follow.The CaterpillarsProcessionary caterpillars are an unusual species. They travel one after the other, head to ta…



1023. Tales from the Corporate Frontlines: Work Ethics and the Customer
      This article relates to the Ethics in the Workplace competency, commonly evaluated in employee surveys. It gives examples of how employees and customers consider ethical behavior and sound values an integral part of your organization. This competency covers a variety of topics like customer treatment, employee professionalism, and expected/acceptable organizational behaviors. At a high level, this competency will investigate the standards by which your employees treat your customers, co-workers…



1024. Personnel Access Poses a Continued Risk By Felix P Nater
      The Security Consultant's Perspective...Implementing Personnel Security Initiatives should be the objective of every security director, human resource director, facility manager and safety manager. Key to the assurance of who gained access to your facilities is the knowledge of having a centralized identification system that allows for verification and retrieval of historical data through collaboration by the team mentioned above. I believe a solid ID Badge System is your first line of defense…



1025. Why Would Anyone Hold a Bad Meeting?
      Pssst, want a stock tip that will make you rich? Okay, here it is: phone a public corporation and ask to speak with the CEO.If a secretary tells you that the CEO expects to be busy in meetings for the next six hundred years, call your broker and sell the stock short. Any company unable to manage an activity that should last an hour is on its way down the financial tubes.Although it’s true that senior executives spend much of their time in meetings, you can bet that a business is in trouble if th…



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