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976. The Red Phone - Management Consulting in 30 Seconds or Less By Joey Robichaux
     Modern business faces complex problems; management often calls upon highly-specialized consultants to help them address these difficult problems. If you're ever called to help identify these most pressing issues, one of the easiest and quickest ways to start is to talk about the "Red Phone".You know which phone I'm talking about -- it's the red phone that sits on it's own special corner of the desk. Lights flash when it rings; when you answer it, the person on the other end isn't in a good m…



977. People Literacy By Susan Cullen
     Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That’s because what we think would be motivating isn’t always motivating to someone else.The same principle applies to client and co-worker relationships. We “click” or connect with some individuals and understand each other. But we also work with individuals who approach things differently. Research shows there are four differ…



978. Retail Operations - Effective Branch Manager Support and Guidance
     As a customer how often have you experienced poor service from people obviously unsuitable for a retail environment? As a retail executive, how often have you observed poor performance or unsatisfactory behaviour within your own network of branches? If so, you have probably wondered why branch managers tolerate under-performance or poor behaviour? Anthony Dance has been supporting retail managers in performance management issues for over ten years and believes both the problem and the remedy is …



979. Crisis Management Tips By Colin Ong TS
     The term crisis management has different connotations. In this article, I will try to provide pointers that can be used in most situations:Is It A Crisis In The First Place?:This question is important to ask, as there are many situations that go wrong because the right person to handle it is not around. You may be in charge of a project until your supervisor comes back and are unable to contact him during a crisis. You have to make your own decisions in his absence and your action is depend…



980. Organizing The Information By Sue And Chuck DeFiore
     Putting a piece of paper in a file folder is easy; finding it again is the hard part. There are ways to make your files easier to use and your papers easier to find. Invest in a sturdy, four or five-drawer file cabinet. Spend the extra money it takes to get quality and durability. You’ll spend more money replacing a cheaper file cabinet a few times than buying a reliable one in the beginning. You may not have enough files to fill the cabinet now, but believe me, you’ll need it in the future. …



981. Don't Get Side-Tracked By The "Nay-Sayers" By Don Monteith
     You, the Entrepreneur, are 'normally' a type-A individual. One who has little patience with the establishment ~ he or she likes to do it 'his/her way' and that's OK if you know the system and have a plan to achieve your goals.MENTORING TEAM NEEDED --IF ONLY! Wow! Someone had told me about the pitfalls.... the valleys.... the challenges. All of us have often said the same during the course of building our business…. especially about the PERSONNEL issues.Anyone can be successful. YOU, too! There…



982. Earn More by Learning More
     Keep an Open MindWe live in a diverse and fast pace world. Businesses hire from all walks of life to create an eccentric and hopefully a better business. There is nothing wrong with this idea, but the real problem happens when two people just focus on their differences. Not everyone is just like you, and it is almost pointless to try to find and hire these people. You don’t want clones of yourself for how will you ever gain new ideas or perspectives? Different ideas can help you, but you have to…



983. Turn Your Speech Into A Leadership Talk By Brent Filson
     My experience working with thousands of leaders world wide for the past two decades teaches me that most leaders are screwing up their careers.On a daily basis, these leaders are getting the wrong results or the right results in the wrong ways.Interestingly, they themselves are choosing to fail. They're actively sabotaging their own careers.Leaders commit this sabotage for a simple reason: They make the fatal mistake of choosing to communicate with presentations and speeches -- not leadership…



984. Get Over Yourself By Kevin Eikenberry
     Let me tell you a secret.Things don’t always go the way we want them to.Let me tell you another secret.We don’t always hear what we want to hear.Duh.These two statements are hardly secrets; we all know they are true. If they aren’t secrets, then why do we act surprised when it happens? And worse, why does the surprise often turn to pouting?Adult PoutingMost adults don’t walk around with a pout on their face, but that doesn’t mean they aren’t pouting. Pouting is when we are having an interna…



985. Hollander Consultants Gears Up For Largest Symposium in Three Years
     Hollander Consultants Gears Up For Largest Symposium in Three YearsOver 350 People Expected in FloridaPortland, OR: Hollander Consultants Florida Symposium is poised to break attendance records over the last three years of Hollander symposia. The Hollander Consultants Florida Symposium will be held at the Sheraton Sand Key Resort in Clearwater Beach from March 17 to March 19.Eric Korb, Hollander Consultants’ vice-president for client services, said, “Our symposia are absolutely vital aspects of …



986. Motor Vehicle Policy and Your Employee Risks By Philip Lye
     It is becoming more common for employers to require employees to use their personnel motor vehicles for business use. Reimbursement for business use is commonly by way of a kilometre/mileage allowance or a general motor vehicle allowance for the year.Did you know that you can be found vicariously liable for the acts and omissions of your employees driving while driving a motor vehicle for work related business?Even an innocuous journey to pick up the daily mail can be fraught with risk!I this …



987. Quick Tip - Effective Meetings Begin With a Goal
     Goals are critically important for the success of a meeting. You must know what you want so you can ask for it. And the participants need to know what you want so they can help you get it. Without goals, a meeting becomes a journey without a destination.Unfortunately, many meetings are called without goals. So, you hear people start meetings by saying, “Well, what do you want to talk about?” This is similar to walking into a factory and asking, “Well, what do you want to make?” You could end up …



988. Setting Goals and Implementing Change
     One of the most important aspects of management is implementing change and setting goals. Managers must decide what their goals are and how they are going to achieve them. This is a basic part of strategic planning. Setting small goals is a small part of the bigger picture in making your business or organization successful. Managers must decide what goals they believe will be most effective in improving their business and then decide how they are going to go about reaching those goals. Whatever…



989. Is Drug Screening Too Costly To Do Or Do Without? One Company Has The Answer! By Laura Betterly
     The director of telemarketing operations at a financial services company looks out across his 3600 square foot call center on a typical Monday morning. “Look at all those empty chairs”, he laments. “It is sickly Monday and my partiers are taking their usual unscheduled day long break”. The problem of the “three day weekend” or absenteeism in general doesn’t just affect the manager in this setting. What about the other 80% of the work force who showed up? They are now burdened with additional d…



990. Rapport - How to Build it with Your Team By Alan Fairweather
     I've often heard managers say - "My door is always open, come and talk to me anytime."You have to accept the fact that your team won't always do that. They might not want to bother you or they may feel that they should know the answers to their questions and they'll look stupid if they ask. And how many times have they approached you and you've been on the phone or "too busy?" It's your job to get out and talk to them.I've also heard managers say - "I sit with my team in an open-plan office s…



991. How To Get 10% More Work Out Of Your Employees By George Graham
     It is getting harder to run a business for a profit. We are faced with rising costs, lowered demand etc. Our businesses have to be super effective just to keep up.But:* How many more benefits are possible?* Will pay increases increase effectiveness?* Do more benefits really cause workers to produce more?Well there is a way to increase productivity without increasing your Overhead.We deal with doctors every day. And the number one complaint the doctors get from their patients is that their…



992. Joint Accountability: Another Key for Your Effectiveness By Roger Schwarz
     I once was part of a group of management professors who often taught in executive development seminars. Other non-management professors in the school ran these. Occasionally these non-management professors would approach someone else in the management group to express their concerns about our teaching - they wouldn't approach the person who had taught for them.For example, if I had taught the session, the professor - let's call him Larry - would approach my colleague Dick and tell him that he …



993. Decisions, Decisions By Julane Borth
     Thirty years ago, Jerry Harvey, a professor at George Washington University told a true story about an incident that occurred when he and his wife visited his in-laws in Texas one summer. On a scorching August afternoon, they were enjoying a game of dominoes and cold lemonade on a shady porch when Professor Harvey’s father-in-law suggested that they drive to Abilene and have lunch in the cafeteria. Harvey later explained that he thought it was a crazy idea, but he didn’t want to spoil everyo…



994. Prepare A Winning CV By Mel Dunn
     There is every chance that elements of this article may not be appropriate for everyone in every situation – and that’s precisely the point! Every situation is different. No two projects are the same. No two Curriculum Development Specialist roles are necessarily identical, but for name. Context, duration, region, sub-sector and many other factors are likely to create requirements that are unique, even when very similar. So a standard CV, or your most recent one with a date change is not …



995. The Thick Line Between Buddy and Boss By Tim Knox
     Q: One of my key employees is giving me trouble. He has started showing up late for work and has developed a bad attitude in general. The rest of my employees are complaining since they are having to take up his slack. I've tried talking to him, but he doesn't seem to listen. To make matters worse, he has become one of my best friends since I hired him five years ago, so firing him is out of the question. What can I do? -- Allen B.A: One reason I am so qualified to dispense sage business advi…



996. Employee Orientation: Get New Hires Off To a Great Start By Marcia Zidle
     The good news is that a new hire orientation program offers an opportunity to build a lasting impression of the new company. The bad news is that that is going to happen whether you plan it or not. So why not get new hires off to a great start? Here are seven ways.Celebrate the new hire’s arrival. How come when an employee leaves, there’s a party, but when she arrives, there is nothing to mark the occasion? Welcome new employees on day one and make them feel part of the team.Give the perso…



997. Network Performance Management - The 6 Pillars Of Network Management System By Justin Koh
     Now that we are in the 21st century, most companies need to have some form of connectivity or another in order to have their business running well. In another word, network management can be the life line of these companies. Can you imagine Yahoo, Google, and Ebay going down for a few minutes? Millions of dollars could be lost during those few minutes. As such, the importance of network management in this type of companies cannot be underestimated.In order to understand network management bett…



998. Oasis in a Cash Flow Desert - Four Resources That Increase Small Business Capital Streams By Mark Uptain
     For small business owners, an enthusiastic vision for smooth, steady growth can become nothing more than a mirage once company cash flow problems begin to heat up. Most will struggle with the timing of payment from clients or customers at some point, all while attempting to pay their own bills in a timely fashion. With all of the best laid plans for rapid flowing cash streams evaporating down to just a gurgle in the ditch, the potential risk of joining the ninety-percent of businesses that fai…



999. Why Management Kills Creativity By Azriel Winnett
     Ten or so years ago, an international consultant, specializing in employee involvement and team development, published a story relating to workplace communication that is heartwarming and damning at the same time. In 1981, Peter Grazer was working as the project engineer on a construction project to modernize a silicon manufacturing facility in St. Louis, Missouri. A crew of ironworkers had been assigned a particularly daunting task of erecting some structural steel in a difficult to reach …



1000. The Changing Boss-Secretary Relationship By Andrew E. Schwartz
      THE CHANGING BOSS-SECRETARY RELATIONSHIP: Imagine a partnership at work. One member is outlining the agenda for the annual stockholders’ meeting, the other is managing the logistics. The last decade has brought many changes to the traditional boss/secretary relationship. We now see powers and responsibilities delegated to “executive assistants” that only ten years ago would have been the sole province of the boss. And there has been a corresponding rise in the prestige and influence of those s…



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