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76. Magnificent Meetings - 5 Tips for Success By Peter Murphy
    Your impact at meetings will determine in a big way how well you do in your career. In other words you will rise as high as your communication skills will let you. Ability and competence in your position is expected - how well you get your point accross will make the difference between your opinion being valued and your input getting forgotten one more time.Look at any business leader, politician or community spokesperson. What do they all have in common? The ability to speak in a way that rea…



77. Employers - Protect Yourself from Custody Battles that Hold Your Company Hostage By Charlotte Hardwick
    Child custody? How'd that get to be an employer's concern?When an employee faces child custody litigation, it will effect their ability to do their job. And it often causes legal consequences for their employers as well. Unless you know where to draw the lines regarding your legal obligations and exposure, you could find your employee's custody difficulties costing the company in a variety of ways.Custody problems have a major impact in the workplace, where they effect other employees, as well…



78. How to Hire the Right People By Lorraine Pirihi
    One of the biggest challenges any business owner or manager has is hiring the right people. I've recently discovered a simple, inexpensive yet very effective way which will help you get it right. This week I've asked Nathan Chanesman, Managing Director of Myprofile Pty Ltd. to please explain…"Without quality employees who share your vision and work ethic your business is not going anywhere.So how do you find the "right" employee?We've all experienced hiring the "wrong" person. It's a nightmare…



79. Business Innovation – Tacit Knowledge By Kal Bishop
    Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



80. Top Ten Tips When You Need to Hire Help in Your Business
    If you think ahead and plan, many nightmare, panic and chaos situations can be overcome. By ensuring that you have a great group of people around you, there will be more to fall back on when the going gets tough - because that, as they say, when the tough really do get going. Big challenges can be very difficult to face - and they can be fascinating and exhilarating. So here's some thoughts on how to make the best of these times, by getting ready in advance and making it work. 1. Plan Ahead Look…



81. Performance Appraisal Scenarios: Improve Your Communication By Andrew E. Schwartz
    IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has trouble getting started on the self-appraisal you might say: “Why don’t you start by talking about the XYZ project?” (Pick a topic that the employee will feel comfortable with, a success rather than a failure.) “It seems to me that the PDQ project was harder than we expected. What’s your perspective on that?” “I know this sort of thing is hard to do. Start wherever you like. I’m eager to hear what these past six mon…



82. Collective of Concepts to Better Understand your Project Management [0727]
    Collective of Concepts to Better Understand your Project Management [0727]Publishing Guidelines: You may publish my article in your newsletter, on your website or in your print publication provided you include the resource box at the end. Notification would be appreciated but is not required.By S. MaurerFrom small and big businesses managing their client and internal projects, to professors managing their classrooms, to individuals managing their home improvement projects (and weddings), everyon…



83. Structure Your Payment Offers to Sell More Products By Julia Tang
    The way you structure your payment offers can increase your sales. I'm not talking about the way people pay like credit cards, digital payments, checks, and cash options. What I'm taking about is can your customers try before they buy, pay later, make payments, do they get a rebate, etc. Below are six payment offers that will sell like your products or services like crazy: 1. Sample It Offer your customers a free sample or short version of your product or service. Your sample should give t…



84. Having Your Phil By David Handler
    February 2nd, at approximately 7:30 a.m. local time on Gobbler’s Knob in a small town in western Pennsylvania, 20,000 people and a national radio and television audience anxiously await the prognostication of America’s favorite furry forecaster. In a tradition dating back 119 years, Punxsutawney Phil emerges from hibernation…and if he sees his shadow, it’s back into the burrow for six more weeks of cold weather.The celebration of Groundhog Day in America and Canada has its roots in the ancient…



85. When Change Is In the Wind...Heads Up! By Marcia Zidle
    In these days of takeovers and mergers, of downsizings and lean management, chances are that you are going to be caught in a job upheaval at least once in your career. Probably more than once!Change in the wind may come like an invigorating breeze on a hot humid night. For instance, your boss is promoted to a new job and you have to get used to reporting to someone new, who turns out to be even better. But change also can come as a spark before the forest fire, when an outside takeover of …



86. Innovation Management: The Time Factor By Kal Bishop
    Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



87. How Appetizing is Your Feedback?
    Recently, I was watching a rerun of the successful television show, The Cosby Show. The patriarch of this professional family (He is a doctor and his wife is a lawyer.) played by Bill Cosby, was just told by his college-bound daughter that the boyfriend she brought home to meet him was really her fiancé. He was disappointed with the news. Disappointed not in the young man or what he did (he was a “maintenance engineer”), but in the way he was told about this engagement.Mr. Cosby said that the w…



88. Planning Special Events - Part One
    If you are in the Event Planning Business the strategies needed to make an event memorable and profitable are extremely important. They require a certain amount of planning and a whole lot of commitment to achieve the ultimate goal: Having a Great Event with just the right number of attendees! An event, which leads to even more success, referrals, more business, and most likely more people committed to the project in the future. A special event is an event with a specific purpose, such as a spec…



89. Performance Management - Getting The Most Out of Your Employees By Megan Tough
    Managing for Best PerformanceIn it’s simplest form, performance management is a common sense set of discussions that make sure people are clear about what they need to do, have the support to do it and get open and honest feedback on their performance.Any performance management process should answer 4 important questions for your employees:· Direction: What do I need to do and how well? · Feedback: How am I doing? · Rewards: What happens when I do well? · Support/Development: What happens wh…



90. Out of Control? By Cynthia Kyriazis
    There are papers on the floor, across the desk and resting on the keyboard. Piles of files are all around. Magazines, newspapers…you name it. Just about anything can be found in this office. You've seen it in your own organization. You know what I am talking about.Several years ago an employee called me because her performance review included items relating to the disorganized state of her office. When I arrived, her office was piled high with papers. I began asking questions. Are you late wit…



91. Creativity and Innovation Management – Personality Testing By Kal Bishop
    Whilst tests measuring the creative or innovative personality exist, there are a number of inherent flaws. Some are noted below:a) Whether a creative or innovative type exists at all is highly contentious. Creativity can be defined as problem identification and idea generation – universal abilities. Creativity can be defined as producing a number of ideas, a number of diverse ideas and a number of novel ideas – universal abilities. Traits are not stable or transferable across situations. Motiv…



92. Computer Consulting Profit Secrets By Joshua Feinberg
    Do you own or manage a computer consulting company? Are you having trouble growing your computer consulting company’s profits?If so, then you must learn how to focus on your computer consulting firm’s profit and bottom line.In this article, we’ll look at 7 profit secrets and strategies you can use in your computer consulting business, to ensure that you are able to balance your clients’ small business IT needs against your own computer consulting company’s profitability challenges.Origins of t…



93. Creativity and Innovation Management :- Thought Leadership By Kal Bishop
    Leadership is only sustainable when leaders consistently come up with good ideas – when they are dependable thought leaders. It follows then that leaders would be more effective if they knew how to manage creativity and innovation.Some of the tools for effective creativity management include:a) Develop the brief. Formulating a brief helps i) induce the problem solving state of mind, ii) creates structures with boundaries and limitations within which experimentation can take place and iii) enha…



94. The Myth Of Relationship Selling Revealed At Last By Rich Harshaw
    The second you quit being the 'best deal' for your customer, he'll drop you like a hot potato. Regardless of how many lunches you've bought him or birthdays you've remembered.Every business we've ever consulted tells us the same thing about their sales force. They say that their industry is different from all the others and the only effective way for their salespeople to sell is to build buddy-buddy relationships with their prospects and customers. We hear it from printers, bankers, jewelers, …



95. Get Angry And Then Get Results
    PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 510Summary: Many leadership situations are emotionally-charged, with leaders often being the targets of people's anger. As a leader, you must deal with that anger in wa…



96. Ten Ways To Improve Your Customer Service
    1. Stay in contact with customers on a regular basis. Offerthem a free e-zine subscription. Ask customers if theywant to be updated by e-mail when you make changes toyour Web site. After every sale, follow-up with thecustomer to see if they are satisfied with their purchase.2. Create a customer focus group. Invite ten to twenty ofyour most loyal customers to meet regularly. They will giveyou ideas and input on how to improve your customerservice. You could pay them, take them out to dinner orgiv…



97. Your Biggest Problem in Business? Work Ethic By Lance Winslow
    US Work Ethic Issues and Lack of serviceWell many of us are getting upset with the lack of service these days and no one cares and somehow we have all lowered our standards to the fact that getting good service is not to be expected, but rather a nice surprise if it ever does occur. Many great companies have derelicts, under achievers, cry babies, and people which could really careless and this is causing a rift between the best customers and businesses. Mediocrity is common place and to be e…



98. Do You Need a Personal Assistant? By Lorraine Pirihi
    It’s great to be multi-skilled…be able to type your own correspondence, do your bookkeeping, answer all phone calls, prepare your PowerPoint presentations, organise your own travel, seminars, pick up and send your mail, pack orders, do your own marketing, do all the photocopying, ring your clients and prospects. However it may not leave you with enough time to focus on what really matters.When you first start out in business, you will no doubt do most things yourself, yet to continue trying to…



99. Manage Your Gray Moments
    Short-term memory lapses are a fact of life as we grow older. Would you believe memory loss begins increasing at age 25?For every fact of life there's a management solution!Do you find yourself forgetting such little things as unplugging the iron, leaving groceries or animals in the car, missing important meetings, turning off lights and appliances and all the other mundane activities? Too mundane to worry about?. They are annoying enough to erode confidence in yourself. Worse, they cause others…



100. Innovation Management – what are the practical impediments? By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



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