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Using Outlook to Count Responses By Robin Henry
Here's a productivity tip that will save you a lot of time and trouble if you need to collate responses from staff for any reason, especially if you work for an organisation with a lot of staff.Case Study: I worked for a financial institution with 3,000 plus employees and had to identify how many employees needed compulsory training in certain legislation so that we could plan and resource the training.I emailed everyone within the centre with a request that if they had not completed the train…

What do Trainers do When They are not Training?
In the new corporate environments where everyone wears more than one hat, trainers are often responsible for a myriad of duties beyond just facilitating new training classes. Their job is often that of Maintenance, IT Guru, Subject Matter Expert, Coach, Instructional designer and Copy clerk. There is an incredible amount of work that has to happen for a training event to occur. Let's look a little closer at the process. Training starts with a new tool/ new behavior or a new policy. The training …

The Use of Goals - Friend or Foe?
As a society we are achievement driven, recognized for our tangible contributions to the world. The examples of this are everywhere: At school we are praised for doing well at tests and reading to certain levels. At work we are rewarded for achieving specific objectives. On the sporting field our athletes are heralded for their victories. Public organisations are required to share their goals with the world. The penalties for failing to achieve them are collapsing share prices and reduced invest…

Executives and Emotional Self Awareness By Nick Arrizza, M.D.
A major problem impairing an executive's performance is his Emotional Blind Spots. Emotions, whether we like them or not, have a significant impact on one's decisions. An example is the Enron case where executives ran into severe ethical and legal consequences after falling prey to the destructive negative emotions of greed and self-interest. It is perplexing how many success driven executives, choose to fear addressing the impact of negative emotions on personal and organizational performance…

Strategic Clarity for Communication Management By Robert Abbott
Over the past few weeks I’ve been developing plans for a communication project, a media relations campaign.That’s prompted me to reflect again on the communication management process by which we transform communication ideas into operational activities.For me, the communication management process has four phases: conception (strategy); development (tactics); operations (execution); and review (evaluation).Coming out of the conception or strategy phase, I think it’s essential to have strategic …

Should Quality Controllers be Sacked? By Vernon Stent
There are various factors to consider when buying a product, but the two main areas must surely be price and quality.Price is easy - the only three options you have are up, down or same. That's it. Quality is much more involved. Firstly we cannot judge or even quantify the quality of a product if we don't have a yardstick. There are two ways to do this and both have their place. Firstly, find an equivalent product sold by a rival company and compare its attributes with your own product. Better…

The Compliance Officer's Killer Application By Martin Day
It used to be that only the largest multi-nationals needed a Compliance Officer. Today most practices, regardless of size, would be wise to charge someone within their organisation with the responsibility of keeping abreast and managing the compliance process.Take as an example European employment law that has been introduced over the last few years that has changed the face of European businesses. Small businesses in particular are finding that a casual and informal approach to employment iss…

You're The Expert, You Fire Him!
Steve and Ellen had three children: a daughter in New York, another daughter in California, and a son who had stayed around to work in the family company. The couple ran a manufacturing company in Indiana started by the husband's father. Although he was in his nineties, the grandfather still came to the office every day (during the parts of the year when he wasn't in Florida). Like so many family businesses, there were three generations involved simultaneously. The problem? The successor: Ste…

6 Simple Steps to Dealing with Difficult Managers By Martin Haworth
The challenge of managing difficult managers can be rather daunting, especially when you inherit them! If they are your own born and bred, then hopefully they would have evolved into great managers!Experience shows that difficult managers are difficult because they are angry and frustrated about something or somebody (even themselves - especially where they are, or have become, a square peg in a round hole of a job), so the steps to take are these:-Always a first is to build great relationship…

Efficiency Around The Office By Dave Brummet
Nearly every office, be it commercial or home-based, may have areas of inefficiency that can be improved upon. We are not talking sales figures or profit margins or budgets, but inefficient waste and resource management. For instance, let us look at some common aspects and consider how consumption can be reduced and how to make better use of resources.Not all paper work and receipts need to be shredded, but sometimes, for the sake of security, it is necessary. This shredded paper is re…

Solving the Problem Solving Problem By Kevin Eikenberry
The meeting started like a hundred others before. There were five people sitting around the conference table, like they always did, trying to solve a problem that had popped up in the last few weeks. If you could watch and listen from another room you wouldn’t find major arguments or conflicts. These people had worked together before and from all outward appearances were pretty effective as a team.After nearly an hour though, they seemed at a stalemate. People had begun to describe possible…

The “Better Product” fallacy By Arvind Kumar
Another fallacy ingrained in the minds of most marketing managers is the belief that the better product will win the marketing battle.Behind the thinking of many marketing managers is the thought that “truth will out.”In other words, if you have the “facts” on your side, it’s only necessary to find a good advertising agency who can communicate those facts to the prospect and a good sales force that can close the sale.We call this approach “inside-out thinking”- that somehow the advertising age…

Quality Standards with ISO 9001 By Chris Anderson
Standardizing Quality SystemsThe ISO, or International Organization for Standardization, was established in 1947 to develop international standards for everything from electronics to management systems. Having over 13,000 standards currently in place, ISO has created the auditing and certification process known as ISO 9001. This began the drive toward quality standards.Improving Customer SatisfactionCompanies choose to implement ISO 9001 and get certified because many customers and industries …

Sales Vs. Marketing
From a view point of person not involved in sales or marketing , sales & marketing are considered as one function. But the deeper you go in this field you will realize how different this two functions are and how bitter these personnel can become on each other even though they serve a common purpose to the organization . Every Sales man hates the marketing guy because 1.)the guy in marketing sitting in the office gives him a useless leads and always ask to follow up on a non-consequential cust…

Tales From the Corporate Frontlines:Going International and Learning about Cultural Diversity By Josh Greenberg
Going International and Learning about Cultural DiversityThis article relates to the Diversity in the Workplace Competency, commonly evaluated in employee satisfaction surveys. This competency explores whether your organization provides understanding and supports interaction among diverse population groups while respecting individuals' personal values and ideas. Research shows that by fostering a climate where equity and mutual respect are intrinsic, an organization can create a success-orient…

A Word or Three About Delegation By Mike Shannon
One of the hardest things for a small business owner to do is to delegate. Giving up control, trusting employees to get things done right or even properly identifying tasks that can be delegated are just a few barriers to proper delegation. Sadly, I've been in some offices where the owner was printing off 100 letters and getting mailing labels ready while the receptionist was filing her nails waiting for the phone to ring. Something is wrong with this picture.The first two hurdles require ment…

The Leadership Imperative: Making Your Leadership Your Life
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 468Summary: The author describes a vision of leadership that you can use throughout your career. It's a vision that will also help enrich your life. The Leadership Impe…

Too Much Time Treating Symptoms By Bob Champagne
A man drives down the highway each day on his way to work. On Monday he gets a flat tire. Like anyone else, he takes his lumps, changes his tire, and moves on.One month later, almost to the day, the same darn thing happens. Just his luck. Only this time, its raining and he is forced to return home after changing his tire because he had gotten his new suit filthy in the process.Convinced that he's hitting a string of rotten luck, the man buys a good raincoat, and develops a faster routine for c…

How to Keep a Good Employee: Look, Listen, Learn By Judy Ringer
Recently a client told me a wonderful story about how a change of attitude helped her to keep a valued employee.Angry and grumbling about one of the provisions in the company policy, the employee asked for a private meeting with my client, the owner of a small sales company, and began to tell her in direct terms what was wrong. The client couldn't hear anything the employee was saying because she was too busy planning her own rebuttal strategy. It was important to let the employee know that th…

Talent Recruitment Challenges of High Technology Companies By Anne Thornley-Brown
As a result of the dot com meltdown and the decline of the NASDAQ in 2001, many organizations had no alternatives but to lay off many talented IT professionals. Currently, the pool of available talent in the labour market is large. Over the long haul, the impact of shifting population demographics on the labour pool will be staggering. As the baby boom generation continues to age, we can expect acute labour shortages similar to the ones we experienced in the high technology sector during the d…

How Can A Communications Audit Help You? By Brenda Townsend Hall
Organizations communicate in two directions: internally to staff and externally to clients, customers, shareholders, stakeholders, the media. Faulty internal communications can lead to mistakes, discouraged and unhappy staff, employees leaving the company. Poor external communications can jeopardize image and sales. It really is that simple. Any overall management strategy needs a communications plan or the whole operation might fail.A communications audit analyzes an organization’s practices…

Sticking to It: The Art of Adherence
How many times have we been told the formula for maintaining a healthy weight is to eat a balanced diet and exercise regularly? Everybody knows the formula, although sophisticated marketers package it in many creative ways. So if we all know what the formula is, why is it so difficult to apply it to our lives? The secret to losing weight is not in knowing the formula - it's in applying what we already know. Most organizations understand how to develop a strategy, but many fail to successfully e…

Ringing Doorbells Without Howitzers By Brent Filson
Many operations leaders have been there, done that with re-engineering. And they report, in effect, that the process is like ringing a doorbell with a howitzer shell.Reducing costs through wholesale layoffs ostensibly tied to ultimate results provides quick hits on balance sheets, but its clumsy blows can raise hell with operations.Operational results can be achieved consistently with precision and power not when people are taken out of the organization but instead put back in."Putting people…

Situational Leadership as the Key to Effectively Managing People By Nick Larson
For over 25 years, major corporations and organizations throughout the world have used the concepts of Situational Leadership to improve the effectiveness of their managers. Dr. Heresy and Dr. Blanshard at Ohio State University to provide managers with a practical and simple approach to achieve the best results from their people developed one of the most outstanding leadership models.There are many ways you can be an effective leader – there is no single “school solution” to the management pro…

Spirits in the Corporate Boardroom.......Oh, sure...... By Jeremiah P. Huck
There is a growing movement in the spiritual and holistic fields to bring a more metaphysical and human potential approach to the business community. Holism has been intergrating into both the health and mental health professions for many years now. The men's , women's and environmental movements are a part of that holistic shift in awareness. However, business seems locked into an older/ outdated model of operation. I have been exploring, training and researching methods to help busines…

1. Designing Your Healthy Administration - A Management Overview By Karin Syren
Management or Leadership?Simply stated, management ensures that things get done, in accordance with accepted policies, based on the reality of a situation. It involves deciding the how, and the when and often the who. The who can be a cross-over factor in the initial stages. It is doing it right, creating process and systems and insuring efficiency. A manager manages both the process and records the efficiency of the individual’s performance within the process.Leadership revolves around co…

2. Management Apathy By Bill Lee
I recently received a most interesting phone call.When I answered the phone, I immediately recognized the name of the company as one of the most visible distributors in our construction supply industry. The owner described how this seemingly invincible 75-year-old firm had very little to show for all those years except their good name. In fact, over the past five years, their sales had deteriorated by over one third.The owner cited two major factors that he believed to be the cause: 1. A s…

3. Active Inquiry in Organizational Change By Michael Beitler
An essential part of Edgar Schein's Process Consulting practice model (discussed in-depth in my book) is the use of Active Inquiry. A guiding assumption in Active Inquiry is that an insecure client will not reveal essential facts about the organization's situation. Without these essential facts, the Organizational Change (OC) consultant is placed in a position of guessing. The consultant is then forced to rely on the dubious practice of projecting his or her prior experiences into the clien…

4. Difficult Staff - It Pays To Get To Know Them Better By Alan Fairweather
It's very easy for a business owner or manager to fall into the trap of condemning one of their team as a no-hoper or a problem child.It may turn out that this person shouldn't be on your team however as Abraham Lincoln once said about someone he had a problem with - "I don't think I like that man, I must get to know him better."Of course, we're not just talking about difficult members of your team; we're talking about all of them and how important it is to understand them as individuals. It…

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