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926. Managing Monsters in Meetings - Part 2, Multiple Conversations
     Side conversations ruin meetings by destroying focus and fragmenting participation.Approach 1: Ask for cooperationStart by asking everyone to cooperate. Look at the middle of the group (instead of at the talker) and say:'Excuse me (pause to gain everyone's attention). I know all of your ideas are important. So, please let's have one speaker at a time.''Excuse me. I'm having difficulty hearing what [contributing participant] is saying.''There seems to be a great deal of interest for this issue. C…



927. Interviewing Candidates: 3 Ways to Avoid Snap Judgments By Ann Clifford
     Have you ever hired the wrong person? If so, perhaps you are an emotional interviewer?An emotional interviewer tends to make judgments on first impressions. In a matter of minutes, an emotional interviewer may decide if someone is competent or not. Not surprisingly, they often make poor hiring decisions.All hiring managers are susceptible to "emotional" hiring mistakes. Why? Because we are human and we like to hire people that we like or that may mirror ourselves.First impressions, good o…



928. Innovation Management – Rigorous data analysis By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



929. manufacturers survival
     Manufacturers SurvivalThe humanity's cultural heritage is growing in geometric scale. Manufacturer faces every time more efficient competitors.Development of new processes is arduous work. This work suffers opposition from defenders' of the archaic and of the ones that don't understand the progress.To produce goods in the industrial scale we needed to have the product, process, market, strategy of sale [marketing], organization [administration], and safety. The product owes being of quality sam…



930. Planning Special Events - Part One
     If you are in the Event Planning Business the strategies needed to make an event memorable and profitable are extremely important. They require a certain amount of planning and a whole lot of commitment to achieve the ultimate goal: Having a Great Event with just the right number of attendees! An event, which leads to even more success, referrals, more business, and most likely more people committed to the project in the future. A special event is an event with a specific purpose, such as a spec…



931. What Every Manager Should Know About How to Reduce the High Cost of Employee Absenteeism By Etienne Gibbs
     Employers pay a high price for absenteeism, often more than they may realize, in terms of both financial and production losses and employee morale. Managers may view the tasks of finding a substitute employee as a short-term inconvenience; however, absenteeism frequently has more serious long-term effects. Employers can, nevertheless, ensure that employees report in regularly and remain on the job.Before employers can determine the best way to combat absenteeism, they must identify the organiz…



932. 5 Creative Evolutionary Leadership Niche Strategies! By Bill Thomas
     I have a short story to share with you about an important skill many leaders need to develop, use and perfect.Life is a journey. The signposts along the path pointing out the way are many and are sometimes hard to understand.We hear news stories telling us it is the dawning of a knowledge-based society. As a leader, you may wonder about the amount of knowledge that is reported to be so plentiful.You recognize the many difficulties challenging you, weakening your leadership power and reducing y…



933. Are You in AWE of Your Employees? By Jan B. King
     Employers have become so concerned about seeming “unfair” or worse becoming the victims of lawsuits by unhappy ex-employees that they’ve stopped requiring minimum standards of employees. This can only lead to poor individual and eventually poor company performance. Your best employee performers will resent the fact that you use company money to pay people who aren’t up to standard and will reduce their own level of performance or leave.Take back the power in your workplace and set standards of…



934. Vision: How Leaders See The Invisible
     The one thing that distinguishes great leaders from also-rans is the power, depth, and breadth of their vision. Vision is a strange concept. It's much more than just a goal or purpose. Goals simply state what we aim to achieve. Visions paint a fuller picture describing our most cherished dreams, hopes and possibilities. 1. Seeing Possibilities. The ability to see possibilities that others don't see is one of the hallmarks of great leaders. Where most of us see just a consignment of goods, leader…



935. DIVERSITY is a BIG word -- With A HUGE Business IMPACT By Don Monteith
     Second thought! Just in case. YOU or someone you personally know may fit the following picture of success which may carry too much risk for comfort.You can sit back and simply enjoy the day. Let tomorrow take care of itself. Can't you just hear it? I've got my money "salted" away in a safe place. Getting great returns. No risk! Where? I'm invested in the dot.com firms of the future..... remember the bubble that burst?YOUR BUSINESSObviously, you get the point. There is little need to …



936. Employee Orientation: The 90 Day Difference By Marcia Zidle
     Why do some new managers succeed while others fail? It all depends on the first three months – the critical time when the new hire is learning the ropes. The new manager’s boss plays a vital role in the orientation process. Here are four strategies to quickly get the new hire up to speed and working productivelyClarify goals and priorities. What are the performance expectations and deliverables for you and your team? How is performance going to be measured/success evaluated? What are the …



937. Important Communication Tips For Managers By Andrew E. Schwartz
     The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. Feelings are facts and need to be dealt with.2. Praise in public, criticize in private. Nothing improves a person’s behavior better than well-timed, sincere, and justified praise. Nothing builds resentment faster than being yelled at in front of others.3. Listen to employees and accept suggestions. It’s easier to give advice than to receive it, but you don’t lea…



938. Profound Knowledge By Peter Andersen
     We all are on a quest for knowledge. Whether its information that will make our lives easier or just small packets of data that in a trivial way allows us to sort out "why things are the way they are on this planet." As intelligent beings we are constantly receiving and sorting information, in most instances, we are overwhelmed. Therefore, when relevant information arrives that is meaningful, concise and thought provoking, we have a tendency to reflect on this data for the principles and guida…



939. Stop Being a Salesperson
     There is absolutely nothing wrong or immoral about being a salesperson. That being said, we have too many salespeople in sales organizations and not enough businesspeople.Salespeople tend to focus on themselves and the products and services they sell. Businesspeople focus on solving business problems and opening new opportunities, focusing on the outcome of the solutions they employ rather than the technical details of the products and services they offer.Stop being a salesperson and become a bu…



940. Managing Monsters in Meetings - Part 3, Drifting From the Topic
     Although new ideas lead to creative solutions, they can be a challenge when they interrupt or distract the work on an issue.Approach 1: Question the relationship to topicWhen new ideas seem inappropriate, say:'That's an interesting point (or question). And how does it relate to our topic?''Excuse me. We started talking about our budget and now we seem to be discussing payroll administration. Is this what we want to work on?''We seem to be working on a new issue. I'm sure this is important, and I…



941. Supply Chain Management 101 By Dan Johnson
     Answering the question of what Supply Chain Management is, is as simple as breaking down the phrase into its component parts. Supplies are those inputs that a company relies upon to produce the product that will ultimately reach its customers. The chain is the group of suppliers that bring those inputs to a company and the process whereby those inputs are integrated into the company. And finally, management is the coordination and organization of all these inputs and their implementation. …



942. How To Write Commercial Collections Letters By Steve Austin
     It is sometimes valuable to bring the sales manager into this step of the collection process. Information concerning the delinquency can often be obtained from the sales department. Tips for Commercial Collection Letters: When writing commercial collection letters, these points should be considered:Include all basic information.The commercial collections letter should state how and when you expect payment. It should suggest why the account should be paid in full. It should motivate the debtor …



943. "Leadership"
     ‘real leaders are ordinary people with extraordinary determination’I used this quote to end last weeks bulletin. It made me think about the qualities of leadership and how we know leaders from managers.Key leadership attributes are considered to be integrity, trust, respect for others, curiosity, passion, business acumen, initiative, drive and vision. We could debate any of these but in my view they form a pretty good basis and people who have most of these characteristics are likely to be good …



944. Train Me -- But Follow Through By Denise O'Berry
     My mechanic has me trained. When I take my car in for an oil change, he places a sticker in the upper left hand corner of my windshield to remind me what date and mileage I should have my next maintenance completed. But every once in a while, he forgets to put the sticker on the window. Then I have to remember the date and mileage details.It's a good thing to train your customers and clients and it can help you pump up your bottom line. But if you choose that route, it's important to follow th…



945. Setting Direction Within an Organization By Andrew E. Schwartz
     FINDING DIRECTION: An organization can’t succeed without direction. Direction means having clear goals and guidelines; set goals and guidelines for staff to follow. When staff direction is needed, you must provide effective procedures for everyone to follow. Have guidelines and goals firmly set to keep the gray areas to the absolute minimum. It’s up to you, to keep the departmental goals and that sense of direction so that it is not allowed to be buried beneath the workload.UNDERSTANDING AN OR…



946. Planning Special Events - Part Two - The Master Plan
     'The master plan is the plan you create to ensure you have covered your bases when planning your event. Doing so will increase your chances of having a wildly successful outcome, leading to more referrals, happy clients and more sales.' Heidi Richards 1. Create your checklist. A checklist provides an organized roadmap to executing your event. What resources will you need, donations, people, money? - A sample checklist is included below. 2. Create a Timeline! This should be a part of the checkli…



947. Call Yield Management Within The Hotel Industry By Dominic Martin
     Call Yield Management: A call yield management system is one that enables hoteliers to predict and understand their telephony usage in order to optimise their revenue and create more guest loyalty.Why use Call Yield Management?Telephone calls are an ideal service to optimise with yield management. The setup of a private telephone network is expensive, both in terms of installation and configuration, therefore it is capital intensive. There is no revenue to be gained from a telephone network u…



948. Ten Steps to Take the Work out of Work – Replicate Yourself! By Martin Haworth
     They say that management can be a lonely place. A manager has to lead from the front, make challenging demands of their people and if part of an organisation, pass on the dictats of the more senior and remote bosses up at the top.Yet, a manager has the accountability to deliver – in fact that’s what they get paid for, so ultimately, they must be the one who puts in the most effort to make their workplace deliver, or else.When a manager tries to delegate, their people don’t always do as they wi…



949. Time Tracking: Software All Companies Need By Leon Chaddock
     Time tracking is essential for all businesses. You need to be able to know just how productive your business is. In many cases, accurate tracking can lead to instances where you’ll be able to see just what is holding your company back from reaching its goals. Time is valuable and you do not have much to throw away on useless products. Instead, you need high quality software to get the job done correctly.Here are some things to consider about the time tracking software that you choose.• Mak…



950. Employee (Dis) Satisfaction - Ten Ways to Really Upset Your People By Martin Haworth
     Want some guidelines for how you can definitely get under the skin of your workers? Here are some simple things known to irritate the heck out of them, time after time...If you want engaged, co-operative, motivated and productive staff on your team, this is a not-exhaustive list of things you can constructively do to mess it up.Here are just ten things you can do to really p**s off your people and almost guarantee failure in your workplace!Good luck (see the end for an alternative!)Fail to Com…



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