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926. Do You Hear That? By Maria Boomhower
     I read a report in the Toronto Star stated that 70% of workplace errors happen because of communication breakdown and that many of them directly relate to a lack of listening skills.The challenge is most people filter out sounds, noises and people talking as much as they filter out most of the things their eyes see.On one level, this is important. You would go crazy if you processed everything that you heard and you would never be able to have a conversation with a person in a crowded room. Ho…



927. Creativity and Innovation Management: Specialisation or Generalisation? By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



928. Year 2010: Permanent Employees No Longer Required By Burak Fenercioglu
     Jack Welch joined a conference that was held in Duke Fuquay Business School where he was invited to promote his new book called “Winning”. He told audience about how culture is important in a company. Culture builds integration and integration guarantees better products and services for customers. In GE’s 1994 annual report his statements were no different. “Boundaryless behavior…” he said “…has become the right behavior at GE, and aligned with this behavior is a rewards system that recognizes…



929. In Leadership, Dreams Are The Stuff That Great Results Are Made Of
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 919Summary: The importance of motivation in leadership cannot be denied. But most leaders overlook a critical component of motivation, the human dream. The article desc…



930. Project Management - Are You Done Yet By Luc Richard
     What happens when a Project Manager asks one of his team members "Are you done yet"?If you're a seasoned project manager, then the following scenario will sound very familiar. If you're new at this game, take my word for it: This will happen to you!------------------------------------------------------Starring in this article: R.U. Dunyet (a.k.a. Red)------------------------------------------------------(Monday) Red: Are you going to be done for this Friday? Developer: Oh yeah. I'm actually ah…



931. Turnover is Not a Problem By Michael Beck
     “Ha!” you say. “For someone to make a statement like that, they obviously haven’t worked in the real world and certainly have never had to run a company.” Well, let me assure you. In my past I’ve not only run companies, but spent many years in one of the most notorious industries for turnover – the restaurant industry.Don’t get me wrong, I understand and appreciate the challenges that turnover creates. Turnover causes a drop in productivity, lower profits, inconsistent quality, and certain…



932. The Retailer's Calendar By Linda Carter
     The Julian calendar we use to pass the time every day, every week, every month and every year is the one most commonly used by businesses. Its general availability and familiarity make it a natural selection.However, the Julian calendar was certainly not devised with the peculiar needs of the apparel and sporting goods retailer in mind. The seasonal, holiday and special event nature of retailing makes the Julian calendar practically useless for accounting periods.An accounting calendar that …



933. Managers’ Biggest Blunders By Marcia Zidle
     Nobody’s perfect, including the boss. Managers, we polled recently, acknowledged making a number of mistakes, from not recognizing staff accomplishments to inadequate communication to poor hiring decisions. Here is a sampling.Withholding praise was a problem cited by many: "I didn’t give recognition to someone who turned out to be one of my best employees and soon lost her." "I didn’t give credit when it was due to individuals who made major contributions." "I failed to acknowledge someone wh…



934. The DMAIC Method in Six Sigma By Peter Peterka
     The Six Sigma DMAIC process methodology is a system that brings measurable and significant improvement to existing processes that are falling below specifications. The DMAIC methodology can be used when a product or process is in existence at your company but is not meeting customer specification or is otherwise not performing adequately.DMAIC is an acronym for five interconnected phases:* Define the project goals and deliverables for both internal and external customers* Measure the process t…



935. Hiring Mistakes: Find and Fix Them Fast! By Stephen Steckly
     Let’s assume you’ve completed your hiring process, your new employee is on the job, and training is underway.Wouldn’t it be wonderful if there were a tool you could use that would let you know for certain whether each new employee was a hiring mistake or a hiring success? Well, there is such a tool and I’m going to share it with you right now.It’s called the Success Predictor Tool and it consists of a checklist that you will review at 45 days and 85 days of employment.The Success Predictor Too…



936. Managing a Language School By Jesus Davila
     As an owner of a Spanish Language School, I have been able to apply various lessons and tips I had already learned in my College Courses. Believe it or not, most of the things I learned while acquiring my economics BA are things I have never used, but the things I used have been worth it.To start a business school, the first step is researching: most people start business without any research, the eventual result is bankruptcy. Researching involves checking who your competition is, checking if…



937. Managing Motivation By Sharon Drew Morgen
     "Without the chance to meaningfully participate in steering one’s own destiny, without the opportunity to gain the sincere respect of one’s own peers, without an honest stake in making the community more successful through one’s own work and ideas, employability can quickly decay into generic training programs or bogus choices..." --"Beyond Empowerment: Building a Company of Citizens" by Brook Manville, Josiah Ober, page 52, Harvard Business Review January 2003.Today, businesses are dealing w…



938. Juggling Demands in an Organization By Andrew E. Schwartz
     JUGGLING DEMANDS: All leaders constantly juggle a multifarious array of demands from those of their organization, employees, and themselves. Good leaders, never drop one demand at the expense of another equally important requirement. They give each demand its fair share, while balancing the organizational goals with their employees’ needs, while still fulfilling their own personal/professional purposes. Successful leaders meet both these business and personal needs through their staff. They le…



939. Experiences of Management Coaching (Part 2)
     In our experience, we have found that there are several reasons managers fail to get employees to see and acknowledge that they have a problem.They assume. Many managers bypass the step of getting agreement because they assume that an employee views the problem in the same way that they do. However, that is often not the case, especially when the performance problem is a pattern of behavior rather than a single event. People generally do things that they perceive to be in their own best interes…



940. Success in Business Means Managing Negative Emotions By Nick Arrizza, M.D.
     You may have the MBA but if an internal critic constantly berates you, or you have feelings of self-doubt, low self-confidence, fears of rejection or other negative emotions your chances of success may be quite limited.More and more executives are beginning to realize that the next frontier in maximizing their chances for success is to start focusing on building personal internal skills that go beyond the business training that they have already received.To drive the point home, a metaphor to …



941. Tales from the Corporate Frontlines: Coworker and Caretaker By Josh Greenberg
     This article relates to the Coworkers competency, commonly evaluated in employee satisfaction surveys. It tells the story of a coworker whose performance consistently facilitated effective cooperation, collaboration, and communication between the employees within one organization. While the Team Dynamics competency focuses on relationships within a single group, this competency targets coworker topics spanning the entire organization over multiple work units. This competency investigates your …



942. Finding Common Ground Through Consensus Decision-Making By John Abrams
     It’s clear to me that a workplace is a better place when employees truly work in teams, but the most familiar team models we have are those that are created to win wars and games. We have a commander or a coach who gives orders, and the soldiers or the players use those instructions to defeat the opponent. Mediator Bill Ury says, “People are realizing that adversarial, win–lose attitudes in an increasingly interdependent world, where I depend on you and you depend on me, just don’t work anymor…



943. Pricing Strategy for Retail Flower Shops By Karen Marinelli
     When you create your profit and loss statement to assess the health of your business, you will see:Sales minus Cost of Goods Sold equals Gross Profit.You pay for all of your expenses with the gross profit. If you are finding that your gross profit is not enough to cover your expenses, you have two options, you can either raise gross profit by increasing sales or lowering cost of goods sold, or you can lower your expenses. Certainly, that's an over simplification, the art of business manageme…



944. Five Habits of Highly Effective Conflict Resolvers
     FIVE HABITS OF HIGHLY EFFECTIVE CONFLICT RESOLVERSBy Dina Beach Lynch, Esq. Steven Covey had the right idea. There are discreet skills and attitudes, habits if you will, that can elevate your conflict practice to a new level. This article shares a selection of habits and attitudes that can transform a good conflict resolver into a highly effective one. By that I mean someone who facilitates productive, meaningful discussion between others that results in deeper self-awareness, mutual understandi…



945. Status Quo Pep Talks That Can Threaten Your Leadership By Brent Filson
     Organizations live and die by results. Yet most organizations get a fraction of the results they are capable of. There are many reasons for this: poor strategy, poor leadership, insufficient resources, etc. But one main reason is overlooked by most leaders. Many organizations stumble because they are permeated with a robust status quo.The trouble with the status quo isn't that it gets poor results. After all, if you know you're getting poor results, you can do something about it. You can…



946. Knowledge Management: More Than Just Know-how! By Chris Collison
     People sometimes interchange the terms "know-how" and "knowledge", but there's a world of difference! Systems vendors are falling over themselves to sell you so-called "integrated knowledge management solutions", but these are rarely more than glorified information management systems with go-faster stripes.If we fail to understand knowledge in all its facets, then there is a danger that in doing so we miss out on the most valuable aspects of knowledge management and end up delivering a system…



947. The Best Way to Keep Track of Meetings By Bette Daoust, Ph.D.
     How should you keep track of meetings?Have you ever wanted to run away from a meeting? I worked for one of the top five companies in the US and they seemed to hold meetings to plan meetings. It absolutely drove me around the bend! I would try and multi-task like all the other participants and secretly hoped they would not call on me for any information. In the long run, I did not get any value out of these meetings and my work was being ignored. I had to keep track of the meetings and place ac…



948. Interviewing Overqualified Applicants By Nick Roy
     A manager of a small business recently posted a job opening for a mostly clerical type job. A degree is not required and generally neither is judgment. She also put the level of compensation clearly on the job posting and worked very hard to not over exaggerate the importance of the position.The problem is that nearly every applicant so far has been what I would consider overqualified. Most have a degree of some sort and have extensive work experience. She says that she not necessarily opposed…



949. Operational Risk Management Awareness
     The term Operational Risk Management (ORM) is not new. It has been tossed about in businesses across North America for the last several years. ORM and the oft associated term Enterprise Risk Management (ERM) have generally been used as corporate buzzwords, business culture idioms referenced in board meetings and articulated during presentations. Recent developments, such as the creation of the Sarbanes-Oxley (SOX) Act in 2002 in response to growing financial scandals in the U.S., have brought Op…



950. 5 surefire ways to bring your business objectives full circle with technology
     All small to mid-sized company owners want to know where their dollar is being spent when it comes to computer technology in their organization. The challenge is for them to get the information they need to make the right purchasing decisions. ‘Tell me in English why you think we need this technology in our company?’ That question goes through every company owner’s mind and mouth. Getting the answer that makes sense to them is another story. How can the people in charge of your company understan…



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