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Executive ESP: A Pathway to Success! By Jeremiah P. Huck
We all have psychic abilities that we use daily, although most of us don't even realize that. The full study of this issue would take many books, and years of experience to grasp all the factors. Since we can't do that here, we can still focus on applying these skills to making informed business decisions. Those of us making constant business choices, effecting staff, ethics , health, and the botton line ,need all the data we can get our hands on. So these tidbits are designed to help you use …

What is Your Leadership Style?
There are countless numbers and types of leadership styles in organizations today. Unfortunately, many leaders today are ineffective because they are not motivators or because they have a warped idea about their role and purpose. As such, workers in these organizations suffer from inadequate leadership and likely have no energy, motivation or loyalty to the organization. Leaders who honestly appraise their leadership style can effectively reinvent themselves in order to inspire and motivate thos…

A Tricky Supervision Challenge By Laurie Weiss, Ph.D.
Many managers believe that treating their team members as responsible adults will assure excellent results. The truth is that while this usually is effective, some people need much firmer limits than others to perform their jobs.Ellen, the manager of a rehabilitation hospital unit, was discussing her frustration in supervising one of her social workers. Ellen would much rather help Angelique be successful at her job than to fire her, but things have not been going well. “When I give her a dire…

The Dripping Faucet in Every Organization By Leanne Hoagland-Smith
Each day millions of workers spend 8 hours or more at their respective jobs with many contributing to the dripping faucet within every organization. This faucet much like the leaking kitchen or bathroom faucet’s steadily waste drops of a previous resource – water – every minute of every day until fixed. Yet, the dripping faucet is considered a minor annoyance until the drips become steadier. During this time, thousands of gallons of water are wasted costing the owner probably more money than …

Maintaining Employee Respect in an Uncooperative Economy By Rick Johnson
Next to people, communication is the most critical element to success whether you are in a growth mode or you are facing difficult economic times. However, when times are tough, failure to communicate has much greater consequences. Ineffective communication can accelerate failure in general. Communication is essential to developing trust. Trust is necessary to get people to reach down deep inside and give everything they have under the most difficult circumstances.Colin Powell stated in an int…

Sharing the Reins: 10 Reasons To Sell Your Company To Your Employees By John Abrams
In 1987 I sold my business, South Mountain Company, to my employees (and myself). My sole proprietorship became an employee-owned cooperative corporation. It was a hinge point in the history of the company. Ownership has become available to all employees, enabling people to own and guide their workplace. The responsibility, the power, and the profits all belong to the group of owners.Shared ownership and control is our method at South Mountain. “Every employee, an owner” is our intention. More…

Keep Your Good Workers by Building Good Leaders By Marcia Zidle
A recent report from the American Hospital Association’s Commission on the Workforce asked healthcare workers key questions about the performance of their front line managers. The study concluded that an employee’s decision to stay with or leave an organization is primarily based on his or her relationship with an immediate supervisor. No matter what industry or setting or company size, effective leaders: Possess personal integrity. Can easily adapt to change. Work to build the talent of o…

Reviewing Your Performance
So you've made it through your first year. When you quit your job, you probably thought you'd escaped performance reviews for good, but I've got some bad news for you. It's actually a really good idea to review your performance at your own company, to take a look back and see what you did wrong and what you did right. Did You Make a Profit or a Loss? The first, and most important, question to answer is this: what does your balance sheet look like? You need to honestly add up all the numbers -- d…

Hiring Great People And How to Be One Yourself: Five Secrets By John Uprichard
Bad news.Your senior vice-president, your marketing director or your accounting department head has decided to retire, move to Okinawa or start his own business––and you’re left staring, horrified, at a polite letter of resignation. The timing couldn’t be worse. You’ve now got a vacancy to fill, and you need to do it...well, yesterday. Is there any ray of hope?There is. But first, let’s get one important fact out of the way: No one truly enjoys the hiring process, no matter how favorable the c…

EQ vs. IQ: Why Do Smart People Fail?
Why do smart people fail? Why people who are emotionally intelligent succeed while those with merely a moderate IQ considerably fail? First we need to understand that emotional intelligence (EQ) is not the opposite of IQ; EQ is actually complementary to IQ resembled in academic intelligence and cognitive skills, and studies actually show that our emotional states affect the way our brain functions as well as its processing speed (Cryer qtd. in Kemper). Studies have even shown that Albert Einste…

What to do When You receive a Bad Check By Stephen Bucaro
As a small business operator, personal checks may be one method to receive payment for your goods or services. As a way to receive payment, a personal check is actually better than credit cards because the fees are less and there can be no charge back.Fortunately, most people are honest and studious in taking care of their checking account. But sooner or later every small business operator will receive a bad check. The first thing to do is politely contact the individual and give them an oppor…

Ringing Doorbells Without Howitzers By Brent Filson
Many operations leaders have been there, done that with re-engineering. And they report, in effect, that the process is like ringing a doorbell with a howitzer shell.Reducing costs through wholesale layoffs ostensibly tied to ultimate results provides quick hits on balance sheets, but its clumsy blows can raise hell with operations.Operational results can be achieved consistently with precision and power not when people are taken out of the organization but instead put back in."Putting people…

A Definition Of Yield Management By Dominic Martin
Yield Management: A yield management system, which can also be referred to as revenue management, is a system that attempts to understand, anticipate and then react to consumer behaviour in order to maximise revenue/profit.How Does Yield Management Work?To acheive maximum revenue/profit, a yield management system needs to have an understanding of what has happened before and what is happening now; using this historical data to predict what may then happen in the future. So the yield managemen…

Innovation Management – Six Crucial Steps By Kal Bishop
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …

The Three-category Approach to Performance Management: Effort, Ability, or Environment By Aubie Pouncey
Performance Management is the act of managing personal or organizational performance. What can complicate this process are all the factors that can arise where a textbook process meets the situations and people that exist in your world. As an effective director, manager, or supervisor it is your job to ensure the success of the organization by achieving of all key performance indicators.These targets or goals are accomplished through the implementation and execution of a solid Performance Ma…

How To Influence The Perceived Assertiveness Behaviour By M'Hamed Cherif
The literature on assertiveness distinguishes many models, with varying validity and practical usefulness. In developing the ‘Assertiveness Coffee Cards’ we have been led to look at the issue from a different angle, namely that of how the brain functions. As a result, we propose the following classification of assertive behaviour:1. Reptilian Emotional Assertiveness; 2. The Learned Assertiveness Behaviour; 3. The Frontal Lobes Driven Assertiveness; and 4. The Perceived Assertive Behaviour.The …

10 Critical Questions to Ask Before Hiring a Consultant By Jan B. King
Talk to as many consultants as you can before hiring one. Even if you have one person or firm in mind, interview at least a few others as a sort of due diligence. You'll probably find that each interview helps you focus on the issues you're hiring a consult to help resolve.1. Most consultants focus on two areas: cutting costs and raising revenues. What do you see as the relationship between the two functions? Which do you do better?Cost cutting is the consultant's usual expertise. It's what mo…

Interviewing Candidates: 3 Ways to Avoid Snap Judgments By Ann Clifford
Have you ever hired the wrong person? If so, perhaps you are an emotional interviewer?An emotional interviewer tends to make judgments on first impressions. In a matter of minutes, an emotional interviewer may decide if someone is competent or not. Not surprisingly, they often make poor hiring decisions.All hiring managers are susceptible to "emotional" hiring mistakes. Why? Because we are human and we like to hire people that we like or that may mirror ourselves.First impressions, good o…

Open Door Policy? Open Mind Policy? By Mike Moore
I was giving a presentation on “ the Value of Recognition” to the office workers of a large Canadian City. The City Commissioner ended his welcome to those present with these words, “ I have an open door policy so I want to encourage you to come and talk to me when you have a concern.” When he left I heard a couple of people in the front row say with a hint of sarcasm, “ Yeah sure. He has an open door policy as long as what you have to say is flattering and doesn’t rock the boat.”We all have…

Are You A B.O.S.S. -- "Boisterous, Omnipotent, Self Indulgent, Sociopath" By Rick Johnson
Boisterous, Omnipotent, Self- indulgent Sociopath. Avoid the B.O.S.S. syndrome with five leadership principles that translate academic leadership theory to real world, 21st century application.There are many academic theories published on leadership. Some of these theories include:Participative LeadershipPatricia McLagan & Christo Nel state that, “leadership is about breaking new ground, going beyond the known and creating the future.” They talk about new governance requiring effective leader…

The Long & Winding Road (to a Comprehensive Business Plan) By Pam Ivey
If you don’t know where you’re going, how are you going to get there and, come to think of it, how are you going to know you’re there if you arrive?The business plan. Okay, okay. I can hear your sighs and groans already. But a business plan needn’t be boring and dry. Gaining insights into your target market, learning about your competition and projecting income can be kind of exciting. Yes, I’m a bit of an “information freak” but you, too, can find many interesting details when researching for…

Problem-Solving Success Tip: Test Your Assumptions About Everything By Jeanne Sawyer
Test your assumptions about everything.Assumptions have a way of creeping into all parts of a problem-solving project. They’re often wrong, which can lead to a lot of wasted effort and even cause a problem-solving project to fail entirely. It’s very easy to take a strongly stated assertion as true, especially if it’s the boss who makes it. Remind everyone involved to be skeptical and on the watch for untested assumptions.Problem definition.Check the facts first to be sure that you and your tea…

Five Things Smart Leaders Do to Lower the Barriers to Change
Smart leaders understand that they don’t “make” a change happen. They recognize that the people in their organization do the work, change behaviors, and, ultimately, make the change happen. They understand that their role is to make the change meaningful and easier to accept. Smart leaders facilitate change.Let’s look at five things smart leaders do to lower the barriers to change.1. They sell more than they tellSmart leaders are comfortable selling their ideas. They understand that “telling” so…

Top 10 Reasons to Retreat for Leaders and Managers
“Your business is your BEST client.” Gala GormanThere are so many challenges facing business these days that it seems virtually impossible to slow down long enough to plan for the future.Months go by and you have held your own. You might pause momentarily to celebrate a success never taking the time to reflect on what happened in order to replicate what went right. Problems are treated with a band-aid approach so that everyone involved can just get on to the pressing issues at hand. You can coun…

To Thine Own Self Be True--It's Better for Business: What Arthur Andersen Would Say to His Company By Shel Horowitz
As a child, you probably heard, "to thine own self be true." But what does that really mean? When the newspapers are full of cheating and lying business owners, politicians, and academics, does it really make sense to maintain your integrity?To me, the answer is a clear, unwaffling YES! Without your integrity, you really don't have a business or a career--just a waiting game until you world comes crashing down around you.But fear of being caught isn't the reason to live your life with integrit…

1. The Punitive Approach to Marginal Performers By Andrew E. Schwartz
MANAGING A MARGINAL PERFORMER: Often a marginal performer, even after therapeutic counseling, may not understand that his or her work is seen as substandard. The manager will have to ask the employee directly how the performance could be improved. If the manager still meets with resistance or avoidance, as a last resort he or she will have to give suggestions.THE PUNITIVE APPROACH: If the unsatisfactory performer refuses to commit to a self-proposed improvement program, or belligerently denies…
Drug and Alcohol Rehabilitation
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2. Growing Profits is Easy! By Roger Harrop
Everyone involved in running a business from the smallest start-up to a major corporate dreams about how to achieve sustained profitable growth. I'm a great believer that business is simple - it's only us human beings that make it complex. If you simplify business, and that is best done in my experience by "getting up in the helicopter" and looking at the big picture, it is remarkable how much you can see!I recently researched CEOs and I asked them one question:"What is the biggest challenge…

3. How to get an Audience's Attention By Andrew E. Schwartz
A trainer dryly discussing how to motivate people in an organization basically has just another “point-by-point” presentation. But suppose that he mounts the podium and begins to speak. Suddenly, a phone on the lectern rings. He ignores it at first, trying to continue. Finally he gives up, excuses himself and answers it. It is an engineer (off-stage voice) with a series of questions relating to the organization and the lecture topic. Although the presenter protests that this is “highly irregul…

4. A Leadership Screw Driver: The 90 Day Improvement Plan
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 648Summary: All leaders must eventually deal with poor performers. The author describes a method to help poor performers become good performers. It is based on developi…

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