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826. Do You Really Care What People Think? By Robert A. Kelly
     You had better care! Because what people think usually leads to predictable behaviors that can really affect your business, non-profit or association for better or worse.Look at your employees. If they believe you really don’t care about them, your organization’s productivity can take a nose dive.And what about customers? They had better remain convinced of the value of your products and services or off they go to a competitor.Even prospects constantly need to be made aware of your prod…



827. Tales from the Corporate Frontlines: Finding The Perfect Balance By Josh Greenberg
     This article relates to the Work/Life Balance competency, which investigates how your staff feels with regard to the balance between work and personal life. It explores issues such as priority of family and hours on the job, also covered in this competency. Organizations that enjoy a high satisfaction level in this area will normally exhibit a low rate of absenteeism and experience higher employee retention. Evaluating this competency is helpful in understanding issues relating to a workforce …



828. Trust - The Most Vital Component in Leadership
     ______________________________________________________'Trust is the emotional glue that binds followers and leaders together.' - Warren Bennis and Bert Nanus 'If you don’t believe in the messenger, you won’t believe the message.'- James Kouzes and Barry Posner ______________________________________________________ I see it all the time - leaders who blame followers for breakdowns in the organization. I often hear complaints like these: - “If those people would just do what I tell them.” - “Yo…



829. Team Motivation - Tough Enough to Care By Alan Fairweather
     Sir Alex Ferguson has just celebrated his 1000 game in charge of Manchester United, probably the world's most successful soccer team.I have a great deal of respect for Sir Alex as a man manager. However, I always feel that he's misrepresented in the media. The press portrays him as this big, bad, angry guy who manages his team by aggression, bullying, shouting and throwing teacups and football boots around the room.I don't think there's any doubt that he does get angry when his team aren't per…



830. Don’t Get Down – Manage Up! By Richard Gorham
     "Experience is not what happens to a man; it is what a man does with what happens to him." - Aldous HuxleyEver have one of those supervisors that just didn’t quite get it?Perhaps you even wondered from time to time how in the world this person ever became a manager in the first place?The truth is that most of us, at some point in our career, will experience this firsthand. No doubt, it’s a tough situation to be in when you work for someone whose leadership skills are less than desired.So what …



831. Satisfied Employees, A Powerful Marketing Strategy By Kathleen Gage
     Even in today’s still uncertain economic times, there are companies who are doing extraordinarily well. Why is it that some companies are thriving while others are barely making it? You can always blame the economy, but is that the only reason? The answer could be as simple as how respected and appreciated your staff feels.Recently I visited a store to buy pet supplies. I was given a pleasant greeting, assisted with my purchase and made to feel like a valued customer. It was a good experience …



832. Protect Your Employees From A Hostile Environment By Rhonda Goetz
     The Civil Rights Act of 1964 makes it illegal to discriminate on the basis of race, color, religion, age, national origin, and sex.Federal law is broken into two categories: this article looks at Hostile Environment.A Hostile Environment occurs when unwelcome sexual conduct ruins an employee's work environment.When this occurs the behavior or its effect unreasonably interferes with work performance and/or creates an intimidating, hostile, or offensive environment either at work or at company-s…



833. A Fast and Simple Way to Update Your Business By A l Hanzal
     You open your computer, the flashing button says, “We have a new update for your software program. Do you wish to update now or later?” You choose the Update Now button and immediately your computer begins to download a new version of the software program.What is the program updating? It’s fixing broken parts of the software program; it’s adding new features. It does this quickly and easily. Right before your eyes you see the update taking place. You click a button and you have the newes…



834. Quick Tip - Effective Meetings Have a Complete Agenda By Steve Kaye
     Most agendas for a meeting look like this.* Budget* Payroll* Staff* Sales* VutszxtnSome people would tell me, "That's a perfectly good agenda. I know what all of those things mean, except, uh, 'vutszxtn'." The point is, vutszxtn means as much to you as the other terms mean to the other participants. For example, does budget mean increase the budget? Plan a budget? Report on the budget? Reduce the budget? Complain about the budget? Make fun of the budget? Or what?An agenda like the one abov…



835. How Leaders Create Trust
     People buy from you, offer help, and grant rewards based on trust. Here are ways to increase your success by creating trust. While we do most of these things, missing even one of them can ruin it all.Be Dependable* Deliver what you promise and promise only what you can deliver. Report delays immediately. * Be on time. Leave early for appointments. Set realistic deadlines allowing for the unexpected. * Show courtesy by returning phone calls. * Be predictable. Use self control: anger repels and sc…



836. 2 Steps For Increasing Company Profits or Performing Business Turnarounds By Byron Lund
     1. Eliminate wasteEliminate reports, habits, products, duplicate input, and processes that waste time and money. These drain labor, money and energy from the business.Two-thirds of products or services sold incur more costs to produce than they are sold for. These are a drain on profits. These losers can be reduced by either increasing prices, reducing direct costs incurred in producing the product or service, reducing overhead costs allocated to the products or services, or discontinuance of …



837. Meetings and Road Trips By Peg Kelley
     Managing a meeting is like setting off on a long car trip with friends or family. You need to plan your route, pay attention to the rules of the road, consider what will keep your passengers engaged and occupied, and always remember you have to get back home at the end.Just as adults and children consider car trips to be tolerable as the only way to get to certain places, so too do business people view meetings as necessary evils.Here are three ways to make an enormous difference in your m…



838. If You Build It, Investors Will Come By Mike Elia
     When you begin to write your business plan or a section within it, you probably ask yourself, "What should I talk about? What key points should I bring out that are important to potential investors?" The best way to answer these questions is to put your business plan trial. That’s right. Think of your potential investors as the jury and you as the defense attorney. You must prove to the jury – beyond a reasonable doubt – why they should invest in your business plan. At stake is a life or dea…



839. 7 Myths That Make Meetings Miserable
     Myth 1: Executives belong in meetings.Although the demands of business cause executives to attend more meetings than other professionals, executives need to avoid meetings. Top management is responsible for vision, strategy, plans, and communication. That means executives should spend most of their time thinking, learning, planning, and communicating. Inefficient, ineffective meetings waste the time of the company's most valuable employees.Better: Ask probing questions when invited to make sure …



840. People Literacy
     People literacy is knowing how to read and understand the behavioral style differences of others. Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That’s because what we think would be motivating isn’t always motivating to someone else.The same principle applies to client and co-worker relationships. We “click” or connect with some individuals and understand each other. But we also…



841. Performance Evaluations Can Be Beneficial By Andrew E. Schwartz
     THE PERFORMANCE REVIEW MEETING: It’s a fact — most supervisors and employees have negative feelings toward performance appraisals and appraisal interviews. It’s often necessary to shift people’s thinking from the perception that the interview is a time of judgment to the perspective that supervisors can provide support and direction to employees who want to improve their productivity and be involved in the process. Most employees, after all, wish to work effectively. Few can tolerate the notio…



842. In Leadership, Results Are Limitless
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 580Summary: A key stumbling block to leadership success is the very mind-set of the leaders. Those leaders who don't believe that results are limitless are selling thei…



843. What is the Best Incentive ? By Bill Ritchie
     Incentive schemes have been much criticised in recent years, and it is quite true that some schemes have been singularly unsuccessful. Their failure, however, has often been the result of inadequate planning, rushed introduction, or not thinking through such a scheme properly. These points should not be used to generally condemn other more successful applications.Whether any particular incentive scheme achieves long term success depends initially on the thoroughness with which the current work…



844. Key Employees Can and Will Leave Your Business, are You Prepared? By Justin Woolich
     Very few businesses can claim to be prepared for the loss of key employees. Quite often it is an unexpected and unplanned for event that causes quite a bit of disruption to 'business as usual'.It is quite a gut wrenching experience to see an employee you have worked with over a period of time leaving your business. Even if the parting of ways is on good terms with a period of handover, you just know that there is so much information walking out the door with your former employee and there is n…



845. Service Businesses Can Learn a Lot from Manufacturing By Lance Winslow
     Many service businesses appear to be operating efficiently enough. But are they really, having been in the service business and worked along side the Manufacturing Sectors of many an industry, it is amazing the insight into true efficiency one can get.For instance an interesting thought exercise is to study and apply the Finite Capacity Scheduling Models of manufacturing to a service business. I did this for my company and saw its many cross over uses in the Mobile Car Washing service sector. …



846. What Is Business Sense? By Eric Okeke
     What is the principal thing you need to succeed in your business today? Money. Sure, you need it, but it is not the main ingredient for success. People. Of course they are necessary, but having them may not guarantee success. Excellent products or services. Well, this is a must to succeed. But you may have them and still not succeed. Promotions, visibility, marketing. These factors lubricate your business activities for success. So what is the principal thing?Take this from the book of Prover…



847. Tales From the Corporate Frontlines: An Unexpected Benefit By Josh Greenberg
     This article relates to the Compensation and Benefits competency, commonly evaluated in employee satisfaction surveys. It tells the story of a company that offered a new benefit to its employees, solved the problem of lagging productivity, and boosted morale at the same time. The Compensation and Benefits competency focuses in detail on how your employees feel regarding their compensation and benefits packages. The questions included in this competency will help your organization determine whe…



848. Across The Interview Table! By Sanjeev Sharma
     Job interviews are easier for the interviewer or the interviewee if you plan and prepare and use proper interviewing techniques. On this page are job interview questions and purpose of each interview question, because there is a purpose behind each and everything that we do and similarly there should be a purpose behind each and every question that we ask in interview. Good job interviews processes and methods increase the quality of people in an organization. Poor job interviews methods resul…



849. The Golden Key to Meeting Success By Kevin Eikenberry
     We all attend many meetings. I’m sure you have been to some great meetings and some poor ones. Unfortunately for everyone I’ve ever talked to, the number of poor ones far outweighs the number of great ones.The fact is that most meetings are too long, unfocused, too frustrating, and unproductive.And yet meetings are a valuable way to gain collective understanding, buy-in, agreement, and consensus. They help us find better solutions and create cooperation, collaboration, colleagueship, and co…



850. You're Effective, We're Effective By Michael Beitler
     Every leader wants his or her organization to be effective. Every leader realizes organizational effectiveness depends on the effectiveness of individuals. Therefore, it is critical to remember what is necessary to make an individual effective (not only for the subordinates, but the leader him/herself).We have learned (or should have learned) that the unrelenting 24/7 drive toward a goal becomes counter-productive at some point. As early as 1908, the Yerkes-Dodson Curve demonstrated the relati…



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