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801. Adopting a Business Process Approach to Management - 6 Critical Steps
     1. Determine Who Are Your Customers and Stakeholders, and What Benefits Your Organisation Offers Them In our previous article we emphasised the customer/stakeholder focus of the business process approach to management. The first step is therefore clearly determining who those customers and stakeholders are. Who buys or uses your product or service offering? Who makes the buying decision? What exactly are they buying in terms of benefits? Who else is affected by your activities and what are their…



802. Why and How to Work with a Consultant By Bryan Wilson
     A good consultant provides specialist abilities and experience, innovative ideas, second opinions (reality checks), unbiased appraisals, and new approaches.A good consultant will leave you with tools, plans, and materials, and will transfer knowledge and resources to help you use them.Avoid making mistakes and wasting time and resources. A small investment and timely, professional advice can mean savings and increased revenues in the future.Adding the services of a consultant can make a diffe…



803. How To Prevent Your New Manager From Becoming A Statistic By Lora J Adrianse
     According to a study by the Manchester Group, 4 out of 10 new managers fail in the first 18 months! The top 5 reasons cited:Not building partnerships or teams with colleagues and peersUnclear expectationsNot enough political savvyTakes too long to learn the jobInability to balance work and personal livesEvery day new managers are hired or promoted because of "what they know". When they fail to thrive it's because of "who they are" or "how they go about getting things done". While there are …



804. Morale Boosters: Feed the Troops First By Marcia Zidle
     When economic conditions turn tough or when the heavy work load seems never-ending, leaders tend to forget the “basics”–building commitment beyond the paycheck. It’s the small things everyday that can bring down morale and it’s the small things everyday that can raise performance. A holiday party or picnic once or twice a year probably won’t do it. Rather, it’s a leader’s sincere recognition that employees are assets to be valued, not tools to be used up and discarded. Here are quick ways …



805. Supplier Sees 53% Reduction in Out-of-Spec Orders Case Study By Rick Weaver
     The goal of perfection is a challenge. It is often viewed as an expensive process requiring large investments. Yet one company has realized a 53% reduction in orders that have to be set aside for additional Quality Control checks. How did they do it? They used communication techniques - not capital outlay!The secret to there success revolved around team skills and communication. The company's Production Manager formed a focus group to discuss comprised of members from each department that …



806. The "Z" Method of Management
     When we talk about the successful manager of the today we know that they communicate well, delegate and empower their people. We have read so much about this individual that we know what the 'prototype' looks like, on paper, but I have found that we don't seem to recognize these folks when we run into them live. I think two reasons are responsible for this. * First, we have known them before we read about them, so we are expecting the 'ideal' manager to be someone new to us. * Second, we never…



807. Managing Profitability With Right Vision By R.G. Srinivasan
     The pressure and focus on bottom lines for a manager is tremendous. The manager spends the entire day in number crunching and taking decisions purely on the basis of optimum profitability. While this may seem quite good, the manager may actually be losing money for the organization by losing focus on a broader and more valuable aspect of vision and leadership.World class organizations and managements are those that while being profitable have also a great vision. Everyone is very clear about t…



808. Making Meetings Work By Marcia Zidle
     We have all attended meetings that were boring, mindless and profoundly ineffective. Meetings don’t have to be a waste of time. Rather, they can be productive if the leader or chairperson practices these five strategies and gets down to the business of running the meeting instead of being run by it. People will then leave the meeting with smiles, not frowns on their faces.Introductions. If people don’t know each other, allow participants about 30 seconds to introduce themselves to the gr…



809. The Howl --- Monthly Newsletter -- Issue #1 By Rick Johnson
     This is CEO Strategist’s initial publication of “The Howl” a monthly newsletter that will discuss relevant issues in wholesale distribution. It will include reader input, questions, comments and guest articles. Tips on best practices in wholesale distribution, sales management, leadership, and even some everyday stuff like tips on improving your golf game.This initial groundbreaking issue contains: Are Employees Really Your Most Precious Asset?What’s the Rave about RONA?Client Corner ---- Ques…



810. CRM Budget: How To Bring Your CRM Project In On-Budget
     It seems that having a project come in On-Budget is the and holy-grail of project management, especially when it comes to CRM projects. With their 70% failure rate, CRM projects represent a significant risk to a small business' financial health and warrants more 'measure twice, cut once' consideration before beginning. Coming in On-Budget does not mean you managed to squeeze your project into whatever arbitrary budget you came up with when you first started. It also doesn't mean that you started…



811. Infighting Labor VS Corporate Executives, Who Started It? By Lance Winslow
     It seems like whenever we open the financial news we see the unions suing a company or going on strike, claiming the company is cheating them, over working them, unsafe work place, not enough benefits, low pay or messing with their pensions. Then they say that the company executives get paid too much. The company then says that the employees do work slow down, want money the company needs to operate, expand or pay in dividends to keep shareholders from dumping the stock.There is so much infigh…



812. Practical Tips to Motivating Employees
     Some employees are true self-starters and seem to motivate themselves to excel. But even with your highest flyers, there could be times where he or she hits a funk and needs some positive motivation. Look to these tips to help you through the trial: Make sure the goal is crystal clear - The first step in motivating an employee is ensuring he very clearly understands the goal and when it needs to be met. If goals aren't clear or if you can't articulate the goal yourself, spend time getting clarit…



813. The Passive, Inwardly Focused Organization By Michael Beitler
     In a recent Harvard Business Review (HBR) article the three authors (Neilson, Pasternack, and Van Nuys) described what they called the “Passive-Aggressive Organization.” While we are all familiar with the concept of the passive-aggressive individual, what the authors described in the article does not qualify as passive-aggressive.Even though I disagree with their passive-aggressive designation, the three authors point out a very serious organizational problem. They describe an organization whe…



814. Three Foundation Stones for Building Organizational Integrity By Freddy Davis
     When the stock market crashed in 1929, there were a lot of people who lost everything they had. You would think that the result of that event would be complete and utter despair. And, in fact, there were those who reacted that way. There were numerous cases of people who committed suicide because they lost their life savings on that fateful day. They simply went into a depression and just couldn’t bring themselves to go on with life.But there was another group of people who reacted differe…



815. Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk. (Part Three)
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 989Summary: The author asserts that presentations and speeches are the least effective means of leadership communication. There is a much more effective way: the Leader…



816. Keeping Meetings On Track By Marcia Zidle
     We all have been in meetings with certain people who get our blood pressure to rise or just make us feel what a waste of time. Here are some of those people and hints on how you can maintain keep the meeting on track without coming across as a dictator or inept leader.Non-Stop Nora. Nora often begins on the agenda item, but then gets sidetracked on some other topic and is off and running. You think there is no really good way to tell her she’s off base and wasting everyone’s time without emb…



817. "He Hate Me": Turning Their Bad Attitude Into Your Great Results
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 1400Summary: 'He Hate Me' is one of the most famous nicknames in American football. But it's real importance isn't to football but leadership. Understanding the leaders…



818. A Facilitator's Guide to Running a Stakeholder Analysis Workshop By Tony Marven
     This facilitator’s guide to running a stakeholder analysis workshop is for people whose success depends on getting other people involved with their objectives.It contains two exercises, one to work with stakeholder groups, and one to emulate stakeholders where it is not easy to bring them all together. The aim of both is to engage stakeholders in dialogue, brainstorming and decision-making to secure their buy-in to an idea, project, or plan.There are five key principles underpinning success in…



819. Why "Free Agent Thinking" Is Good For Your Company By Lora J Adrianse
     It's no secret! Day after day the news is riddled with companies who are moving operations to other countries or completely closing their doors. Those who remain must transform themselves to lean, mean, businesses with a constant eye on reducing costs.For the first time, the baby-boomers are finding themselves in an unpredictable work environment. They are shaken by the instability of what the future holds...and with good reason.Company messages are mixed. On one hand, they talk abou…



820. Countering the False Notion that Six Sigma is Elitist By Peter Peterka
     Too often, when people think of Six Sigma and black belts they see them as having an elitist connotation. The opinion that Six Sigma is elitist or that black belts are elitist, however, are false. In its purest form Six Sigma is a “way of life” for an organization serious about process improvement. It just happens to have certain characteristics that people like to throw stones at. That some people have come to believe this false notion is because they have misinterpreted the nature of Six Sig…



821. Delegation for Business Leaders - How Letting Go Works*
     To create the time for the specific role of a leader, as much as possible of the day to day delivery must be handed over. This level of delegation is very important, not only to create the space for the leader to develop visions and longer terms strategic goals, but also in encouragement of key individuals who will both be challenged by new activities, but will also be developed for the future benefit of the organisation. A leader's role is to focus on those areas of operation where he or she ca…



822. What is the Most Difficult Part of an Improvement Program? By Kay Graham-Gilbert
     Answer: Starting one.Most of us realize that there is probably a better way to perform certain functions or tasks, but improvement programs seem to take second seat to getting the product out the door. But wait a minute. Wouldn't streamlined ways of doing the work help to get the product out the door faster? Of course, but it is just so hard to set aside time to "think" about improvement programs, let alone initiate them. Most process improvement activities today are part of a technology in…



823. Two Critical Success Factors in an ITIL Implementation By Arno Esterhuizen
     Any IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very important factors well in advance.• The first factor is to have dedicated, trained and committed process owners.If you want to have a successful Incident Management process which is under continuous improvement, you will need somebody who is ultimately responsible for it’s success and who can dedicate the time and focus to dr…



824. 1000 Managers Turned Their Plans Into Energy! By Bill Thomas
     I bet you can't tell me how leadership training and strategic planning work together to boost business results and energize performance improvements.A recent survey of 1000 managers conducted by the UK-based Chartered Management Institute, revealed that organizations experienced, "improved business performance when [their leadership] development [programs were] linked to [their] business [strategic planning process]."Why aren't the energies generated by corporate leaders being used in developi…



825. How to Get Your Procedures Project Done By Chris Anderson
     Wouldn't it be nice for business owners and executives to be finished with their policies and procedures project already? They know they need to get it done, but maybe it's taking too long. Or perhaps their people are staring at a blank piece of paper, and they don't know where to begin. Or maybe they're not sure what to write. Or they're just too busy.The Usual ScenarioCompanies face these hang-ups everyday, in every industry, in every market. And it can be frustrating when trying to balance …



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