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  1. Think "Business Processes" Not "Departments" - 5 Compelling Reasons
    1. Process Thinking follows the natural flow of the business A business process is a collection of interrelated work tasks triggered by an event and geared towards providing results or outcomes valued by the 'customer'. The adoption of process thinking causes an organisation to align its activities and systems with the natural flow of materials and information from the start to the end of the value chain. Functional thinking creates silos with boundaries across which information and other resour…


  2. What Consultants Want You to Know (But You Never Ask) By Jan B. King
    I’ve been both a CEO and a consultant, so I’ve seen from both perspectives what goes right and what goes wrong when a consultant comes in to a company. Generally the CEO or the manager who hires the consultant tells the consultant what he or she wants. Often the manager is frustrated with something that is happening at the company and expects the consultant will have the expertise to “just fix it”. While the manager needs to set the expectations, of course, the consultant rarely gets to voice …


  3. Employee Discipline: How to Nip Problems in the Bud By Marcia Zidle
    Are you uncomfortable with delivering disciplinary action, even involving employees you know deserve it? You're not alone. Disciplinary action is one of the least favored tasks a supervisor must occasionally perform.Disciplining employees is so dreaded by so many supervisors that many look the other way when trouble develops, perhaps in the hope that the matter will correct itself. But most of the time it doesn’t – it tends to go from bad to worse. Rather than allow that to happen, take positi…


  4. Reprimanding Marginal Employees By Andrew E. Schwartz
    THE MARGINAL PERFORMER: Every manager must, from time to time, deal with a marginal performer — an employee whose work, for the most part, is satisfactory, but who regularly fails in some specific area or areas to maintain a satisfactory level of performance. The work of the marginal performer can be classified as substandard in some cases but not so poor as to warrant immediate termination.FIVE DEADLY SINS FOUND IN REPRIMANDING EMPLOYEES: 1. Lacking a complete understanding of the rules and/o…


  5. How to Select a Facilitator By Steve Kaye
    Your choice of a facilitator can determine if the meeting is a success or a failure.Use these questions to make sure that you are working with the right person.Is the person a professional facilitator?There is more to facilitation than watching people talk. Facilitation is a complex activity requiring a special blend of sophisticated skills. You want someone who can identify the real goals for your meeting, plan an agenda that produces a result, guide people to find their best answers, and …


  6. Activities vs Results
    You have two employees, one that comes to work early and is always the last to leave. They always seem to be busy rushing here and there. The second employee doesn't ever work late unless asked to and really doesn't seem to be that busy. If you had to choose one, which employee would you rather have in your company?In my opinion, the amount of activity they seem to be doing tells me nothing. I am not interested in how much an employee runs around and how many hours they work. What is important i…


  7. Mental Toughness For Modern Life
    Have you ever wondered how would survive in a hostage situation? Being captured and held as a hostage by terrorists? What would give you the will to survive and stay alive?Make a mental list of memories, loved ones, beliefs, techniques that would keep you alive if taken hostage or a prisoner of war. In today’s uncertain world there is a reasonable chance that someone we know will be one or two degrees removed from a hostage, a bomb blast victim or a prisoner of war (POW).My own grandfather was a…


  8. How to Hold Effective Staff Meetings
    Many people believe that they conduct effective meetings, when all they really do is host a party. Or worse, they deliver a monologue. In either case, their meetings produce little.Here’s how to hold an effective staff meeting.1) In general. Keep them short. Most staff meetings should last less than an hour. You want your staff to spend their time working on things that earn money for your business, not sitting in meetings. Keep them positive. Negative meetings contain insults, ridicule, and att…


  9. Why Isn't It Easier When Someone Else Does It? By Rebekah Slatkin
    A good friend of me recently changed my perspective on a whole lot of things. It was actually in regards to my colicky baby. I got frustrated with him constantly asking my self (or sometimes crying outloud), "WHAT IS WRONG WITH HIM? Why won't he ...?My friend said, "You need to ask yourself what are you doing to contribute to his (fill in the blank), fussiness, screaming in pain, not wanting to sleep in the crib." You are doing something to contribute to his problem, find out what it is.This w…


  10. Evidence-Based Decision Making
    A rapidly spreading movement in the medical profession is evidence-based decision making. The business community has also begun to take notice. Pfeffer and Sutton's recent 'Harvard Business Review' article argues for evidence-based decision making in business management. Physicians using evidence-based decision making are committed to identifying, disseminating, and applying the latest research that is soundly conducted and clinically relevant. While this makes common sense, it is not common pra…


  11. Innovation Management – Innovation or Profit? By Kal Bishop
    Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …


  12. Alcohol and Events
    Naturally alcohol is an important part of many events. People associate having a few drinks with relaxation and enjoyment.Obviously participants must not drink before taking part in dangerous activities, particularly motorised and shooting events. All insurance companies specify that no alcohol at all is taken before or during any such events. It is impossible to police a situation where people are allowed 'one or two' so usually soft drinks or tea and coffee is provided during activities. When …


  13. 100% Successful Management - The Ten Winning Behaviours
    Management is all about being the one who facilitates business or organisational success. Delivering the required results. It can be daunting, yet with these ten simple ideas, it might not be the impossible challenge... Business is complicated. Organisations are horribly complicated. Yet within that there are people who manage, who have 'cracked the code' for success. Success for themselves, their people and overall, the organisations they run. So if there are just 10 actions a great manager tak…


  14. Relationship Building - 5 Tips and 5 Questions*
    By building great relationships, you will shift the baseline way up. So that when you need to manage, it will be so much easier. Think how climbing a mountain from sea level is so much harder than from a camp half-way up.And is isn't hard - it's more about focusing on people, who they are and what interests them. And that's just where you spend your time. About them - not you, not your business. Create partnerships.5 tips 1. Be natural - by being yourself, you will build relationships with ease…


  15. What Your Employees Want You to Know (But You Might Be Afraid to Ask) By Jan B. King
    This is a challenge for every company owner and manager. You have tremendous plans for growth and expect a lot of your employees. But do you know if the company is meeting your best employees’ expectations? Are you providing the type of environment that supports high productivity and high quality? Do you really want to know?If you do, consider creating a Company Performance Review to find out what your company culture really is. Find out how employees feel about their environment and morale at…


  16. The Challenges of Human Resource Management By Alvin Chan
    IntroductionThe role of the Human Resource Manager is evolving with the change in competitive market environment and the realization that Human Resource Management must play a more strategic role in the success of an organization. Organizations that do not put their emphasis on attracting and retaining talents may find themselves in dire consequences, as their competitors may be outplaying them in the strategic employment of their human resources.With the increase in competition, locally or gl…


  17. The Ten Keys to Maximizing Employee Performance By Tom Olson
    1. Let people know what you expect. If people know what’s expected of them, that’s what they’ll do--if they don’t know what’s expected, they’ll do something else. Communicate clear and unambiguous performance expectations and hold people accountable for their achievement.2. Be a systems thinker. Remind people of their interconnectedness and that something happening in one area affects all other areas. If people know how what they do impacts on others, they’ll try harder to do it well.3. Keep p…


  18. Finding Proactive Solutions: A Key to Demonstrating Your Management Fitness By Tracy Peterson Turner, PhD
    In my book Talking Points: 25 Tips for Clear, Credible Communication, Tip #17 states: “Managers and professionals in positions of responsibility got there by finding solutions to problems. They didn’t rely on someone else to come up with the remedy. They worked to find solutions proactively.” Those of us in positions of responsibility can demonstrate our management fitness by looking for and adding a proactive step whenever we encounter potential problems. Adding that proactive step demonstrat…


  19. Outsourced Learning: Are You Ready for Learning BPO? By Michael Beitler
    As the business world enters a period of hyper-competitiveness, every business process will be subjected to examination and possible restructuring. We have already seen outsourcing and offshoring used to an extent what nobody would have dreamed of a few years ago. McDonald’s is testing the offshoring of its drive-thru process to India. How about, “Do you want fries with that?” with a New Delhi accent?Even though McDonald’s testing of business process outsourcing (BPO) has caused quite a stir, …


  20. Service Businesses Can Learn a Lot from Manufacturing By Lance Winslow
    Many service businesses appear to be operating efficiently enough. But are they really, having been in the service business and worked along side the Manufacturing Sectors of many an industry, it is amazing the insight into true efficiency one can get.For instance an interesting thought exercise is to study and apply the Finite Capacity Scheduling Models of manufacturing to a service business. I did this for my company and saw its many cross over uses in the Mobile Car Washing service sector. …


  21. Let a Subordinate Solve It! By Pat Wiklund
    Effective change comes from the top. That's the conventional wisdom about workplace change. And like lots of conventional wisdom, it's not necessarily the prevailing pattern or even wise.When companies make change the responsibility of senior management, they train their employees to take a hands-off attitude, to resist activities imposed upon them, and stop offering beneficial suggestions. When all employees look for ways of doing their jobs better, easier, or faster, then the benef…


  22. The Happy Secretary By Monica Burns
    Executives and Managers everywhere, if you want to ensure that you have longevity and productivity in your secretary...................................treat her like a human and not a machine.Some secretaries possess abilities beyond anything we have ever seen. They multi-task perfecting handling ten things at one time. They keep the office functioning and running properly. They keep their bosses organized and out of trouble, covering for them when there are discrepancies. If it wasn’t for…


  23. Rapport - How to Build it with Your Team
    I've often heard managers say - 'My door is always open,come and talk to me anytime.'You have to accept the fact that your team won't always dothat. They might not want to bother you or they may feelthat they should know the answers to their questions andthey'll look stupid if they ask. And how many times havethey approached you and you've been on the phone or 'toobusy?' It's your job to get out and talk to them. I've also heard managers say - 'I sit with my team in anopen-plan office so I'm alw…


  24. The Enemy is Out There - Learning Disability #2
    This is my second article of a series, based on the seven learning disabilities identified by Peter Senge in his book 'The Fifth Discipline.' An organization's success is usually limited due to the learning disabilities found within it. These learning disabilities keep companies repeating the same mistakes time and again and prevent them from taking advantage of new opportunities. 'The Enemy is Out There' is not a problem confined to organizations but also to individuals in their daily lives. I…


  25. Communicating Effectively In The Workplace: Four Vital Steps By Azriel Winnett
    Ineffective communication is a major, yet avoidable, obstacle to business productivity. And yes, it can be avoided. Given the will, the bleakest of situations can be turned around for the better. Management must face squarely the challenge of formulating strategies to encourage personnel to communicate effectively. On the other hand, managers themselves have to set the example. They need to realize that successful communication is no one-way process. On the contrary, repricocity …



    26. Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33| 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81


More Articles:


1. Human Resources: The Misidentified Subject By Sukhbir Singh
Interest in the field of human resources has exploded in recent years due to the promises it offers for a better understanding of human beings at work. The term is now as ubiquitous as it has once been obscure. It is taught in schools and universities; it has turned into one of the main functions of a corporation in addition to marketing, finance, and accounting. Yet despite this trend, there are still many challenges facing the field. It seems like the subject of HR is talking the talk bu…
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2. The Myth of the Management Team By Graeme Nichol
Every business has problems. That is why the average life span of a large industrial company is 40 years. Some are learning disabilities where companies are not prepared to learn from their mistakes. They insist on doing the same thing every time. Even when problems occur no one examines the cause of the problem. The problem is an embarrassment that should be swept under the rug and forgotten rather than be used as an opportunity to learn. Handling these dilemmas and disabilities is the Manage…

3. The Top Three Problems IT Managers Face and How to Overcome Them By Frank Schmidt
Todays business environment has changed drastically from just a few years back. Rather than working exclusively with equipment, data, and systems, todays IT managers face issues such as cross training, personnel management, interdepartmental communication, and a widening job scope for all IT employees.This expansion of the IT job realm has left many IT managers juggling new challenges. While the problems, in and of themselves, might appear overwhelming, there are simple, proven ways to rise ab…

4. The Value of Values
One of the toughest jobs a leader has to perform is to act as guardian of an organisation's values. An organisation's values are the things that are really important to it. In the early days of an enterprise, the values are sometimes the only thing that keeps the business going. When other factors make the chances of survival doubtful, such as funds, markets, and technology, it is the set of beliefs held by the original founders which pull the business through. The beliefs of the organization a…