Management Articles Index
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- Meeting Your Meeting Expectations By Cynthia Kyriazis
"To get something done a meeting should consist of no more than three people, two of whom are absent."
~Author unknownOne of the complaints I hear most often is about the number of meetings people attend during any given week. It isn't only the quantity, but the duration and ineffectiveness that seem to cause problems. Conducting effective meetings is part of practicing effective time management and something we cover during my workshops, so I thought a recap of some meeting guidelines would b…
- Never Punish Yourself or Others for Failures By Bright Johnson
If you want to find success in various ramifications, be it in business or personal relationship, don’t punish yourself or others for mistakes, or blunders, or failures, instead encourage yourself.Kim Woo—Choong, founder and chairman of Daewoo, said, “One of my employee went to a casino and lost $10, 000 of the company’s money which would certainly get him fired by a normal manager. I didn’t fire him, but paid the money back to the company myself and gave him a second chance.”“Why didn’t you f…
- Allan Kempert Discovered That Truly All You Gotta Do Is Ask.
A year or so ago, I met Allan Kempert. Allan was the Quality Assurance Supervisor for a metal stamping company in Ontario, and just completed Norman Bodek’s book, The Idea Generator, Quick and Easy Kaizen. As Allan explains, he couldn’t put the book down because it was such a simple approach and he knew that it was going to empower the employees at his place of employment. In fact, Allan had tears in his eyes a few times while reading the book because he realized that he had come across a jewel.…
- 11 Strategies on How to Work in An Open Plan Environment By Neen James
Many work environments now are open plan, with only a few senior managers having offices of their own. This style of work can have great benefits for team building – fostering cooperation and collaboration and can be wonderful for developing the social aspects of teams, but on the flipside, it can drive some people crazy and be damaging to productivity. Most open plan offices require large numbers of people to learn to work together in very close proximity, which can present challenges, partic…
- Management to the Vision-Contribution and the Role of Compliance By Rosemary Johnston
As a manager our role is to:1. Establish the vision, or our contribution to the vision.2. Establish the plan and forecast for our management contribution, be it $1million or $1billion.3. Gain endorsement of the plan and forecast, by the vision holders.4. Manage the plan and reality to the vision-contribution.This is very simple on paper.Assuming we have achieved the first three, let’s focus on the fourth as it is vitally important.Firstly, too many managers make a subtle twist here and manage …
- What is Six Sigma Deployment By Joseph Peterka
In the implementation of Six Sigma, an effective infrastructure lays the foundation for success. An effective infrastructure for your Six Sigma or Lean Flow change initiative in an organization requires a clear strategy and comprehensive planning.Strategizing and PlanningThe planning stage of a Six Sigma deployment is where you can gain valuable traction. A critical factor in a successful deployment is the selection and chartering of the project that link to the strategy of their organization.…
- Supervisor-Employee Relations: Tips For Managers By Andrew E. Schwartz
Supervisor-employee relations are a critical part of a work place atmosphere and promoting productivity and cohesiveness. The following tips address these issues:1. Don’t ask or expect your employees to do things you wouldn’t do. Giving consideration to job assignments shows you have respect for the employee. Think about whether the assignment is fair before you give it.2. Be available and easy to talk with. The open door is helpful but it’s not enough. You need an open mind. Set a specific ti…
- Are Employees Really Your Most Precious Asset? By Rick Johnson
I have yet to walk into a company during my thirty five years in the industry that didn’t have some form of this statement about the value of employees printed somewhere. A mission statement, in their employee handbook, on a poster on the wall, the company newsletter and even in the strategic plan for the very few that actually have a strategic plan. However, when I think about it, I almost want to puke. Why ? Because the majority of the company’s that make this claim have no idea what it rea…
- Selling Sales to Customer Service Agents
The Sales Stigma
Somewhere along the way sales got a bad rap. I'm sure all of us can relate to having dealt with a salesperson that made us uncomfortable, pressured us into making a decision, or even mislead us about the product or service.
We have all survived a contract we didn't want or have things in our house that we were lured into buying only to be disappointed in their performance or usability.
However, some of us may be able to recall a good sales experience in which a conscientious s…
- Interviewing Job Applicants Can Be Hazardous to Your Wealth
1st Fact: Interviewing applicants is the most common way companies decide whom to hire.
2nd Fact: Research proves most interviewers do lousy at predicting if an applicant will succeed - or flop - if hired.
3rd Fact: Research shows that customized pre-employment tests do great at predicting if an applicant may succeed or fail on-the-job.
4th Fact: Since you must interview applicants, even if you use tests, you need to make better predictions based on interviews.
If you do not learn how to do th…
- Innovation Management – Diversity Can Make All The Difference By Kal Bishop
Companies are welcoming a diverse range of employees (The Sunday Times, April 10 2005). Doh!It is incredible that this concept is getting coverage in 2005. I mean, how many new ideas, novel ideas and divergent thinking is going to come from an all male, white board!Employees tell us that when you bring together a team that represents different perspectives and different experiences, the outcome is richer than if you had a group of people with the same background (The Sunday Times, April 10 200…
- Risk Assessment in The Workplace. Part 1.
What is risk assessment?
A risk assessment is simply a careful examination of your workplace, to identify what could cause harm to people, so that you can decide as to whether you have taken enough precautions or should do more to prevent harm from being caused.
Work accidents and work related ill health, can ruin lives, and seriously affect your business also, if output is lost, machinery is damaged, insurance costs increase, or you have to go to court.
You are legally required to assess the ri…
- Provisioning/User Management System Upgrades: Part I -- Ten Reasons Why Not To Do An Upgrade By Hallett German
Tommy Sherman daily monitors a helpdesk-provisioning queue for a large company. The current provisioning/user management system was written with homegrown software. It has not had a major update for several years. Each day, he is getting more and more frustrated. No matter how hard he tries, he cannot keep up with the increasing workload. New employees are screaming for their system ids and have no way of checking their id creation status. Existing employees are demanding timely updates to th…
- Interviewing Applicants Can Be Hazardous to Your Wealth By Michael Mercer
1st Fact: Interviewing applicants is the most common way companies decide whom to hire.2nd Fact: Research proves most interviewers do lousy at predicting if an applicant will succeed – or flop – if hired.3rd Fact: Research shows that customized pre-employment tests do great at predicting if an applicant may succeed or fail on-the-job.4th Fact: Since you must interview applicants, even if you use tests, you need to make better predictions based on interviews.
If you do not learn how to do…
- Towing on the Net By Todd Althouse
The Internet has grown significantly in the last several years. Almost all businesses today use email for everyday correspondence. It is being used in the towing industry by motorclubs and towers alike. The motorclubs dispatch calls and accept claims over the Internet. Many towers are using it to send pages to drivers, to track their truck locations, and in some cases they have even virtually eliminated the radio by using two-way pages or Mobile Data Terminals (MDTs). The next generation of to…
- Focus on Outcomes to Keep Your Business On-Course By Dan Strakal
Did you know that an airplane in flight is off course nearly 98% of the time? No flight is completed in a straight line from Point A to Point B. Gravity, side winds, updrafts, and downdrafts are continually moving the plane off course. And yet, the majority of flights arrive at their planned destinations safely and on time. How do airline pilots make this happen? They continually keep the outcome or result in mind, say departing from Los Angeles and arriving in Honolulu. Pilots constantl…
- Sexual Harassment Policy Guidelines Part I By Al Link
Sexual Harassment Policy Guidelines – Part IPermission is hereby granted to modify and use the information in this draft sexual harassment guideline, provided you include reference to the author as shown at the end.We shall take all reasonable steps to see that this sexual harassment policy is followed everyone in our organization who has contact with employees. This prevention plan will include training sessions, ongoing monitoring of the work site and a confidential employee survey to be con…
- Improvements In A Large Public Electric Utility In South America By Jose Sanchez
The company decided to develop and implement an improvement program. The main thrust was to propose strategies and alternatives for the implementation of a quality program.Later on, the company declared the "Year of Quality", which kicked off the beginning of an improvement program focusing on providing better service and paying more attention to the customers. That same year, after several internal attempts on the part of the company to carry out such a program, executive management requested…
- How To Fire Someone
For Many Managers The Only Thing More Stressful Than Getting Fired... Is Firing Someone Else! Here's How To Do It Without All The Stress
If you manage people for any length of time, it's likely that, at some stage, you'll need to let one or more people go.
It might be because they aren't performing to your expectations; because you no longer need their role performed; or because they've breached the law or a company policy.
Whatever the circumstances, firing or retrenching someone is a confront…
- Employers - Protect Yourself from Custody Battles that Hold Your Company Hostage By Charlotte Hardwick
Child custody? How'd that get to be an employer's concern?When an employee faces child custody litigation, it will effect their ability to do their job. And it often causes legal consequences for their employers as well. Unless you know where to draw the lines regarding your legal obligations and exposure, you could find your employee's custody difficulties costing the company in a variety of ways.Custody problems have a major impact in the workplace, where they effect other employees, as well…
- When Politics Prevent Innovation - Or… Still Fighting Battles and Losing Wars By John Savageau
The objective is to beat the competition and make money. Everything a business organization does should be focused on that simple objective, with interpretation through various Vision and Mission Statements. However if we take a survey of how our organizations spend our energy, often that objective is lost in a web of internal politics and positioning. Of course competition is normally good – regardless of whether it is internal or external – to the point we do not lose focus on company ob…
- Medical Collection. How Organized is Your Office? By Mike Nielsen
At one time or another, all of us have experienced the frustration of waiting in a doctor’s office. It seems as though every time we go to see the doctor or the dentist we end up having to wait for a ridiculous amount of time, and then when we finally do get in, we are only “treated” for a few minutes and then sent on our way. I have always wondered why that is the case. If the doctor is only seeing each patient for a fraction of the time that the patient had to wait, then what are they doing …
- Does Your Organization Have a Learning Disability - Disability # 4 - Fixation on Events By Graeme Nichol
Disability 4 – System what system?Think systems not events.When we first came to this earth it was important to feed ourselves every day, not get eaten by the local saber tooth tiger and, more importantly, grow the population in leaps and bounds. Life was simple, eat or be eaten. This only required the ability to understand each separate event and have a means to handle the event. Learn to hunt and enjoy ourselves. There was no need to appreciate the larger systems at work or be able to connec…
- The Paradox of Job Enrichment By Azriel Winnett
Ellen was a clerk working for a large insurance company. One day, she spotted a glaring discrepancy in a form she was typing.
Through a simple error, two figures had been transposed in a store owner's policy. In consequence, his store was insured for $165,000 against vandalism but only for $5 000 against fire. Her first
instinct was to reach for the phone to inform her supervisor of the error, for the sake of the unfortunate store owner.
"But wait a minute," she then thought to herself.…
- How To Decrease Downtime and Increase Productivity By Lawrence Bush
All maintenance activities of the workforce must be documented, this includes breakdown repairs, callouts, preventive maintenance, replacement maintenance, overhauls, and Testing & Inspection work. Maintenance work by production line employees must be included, whether or not the employee is listed as in maintenance. These activities can then be mined for maintenance information "gold".List all repetitive workOne of the first things that a maintenance supervisor should be concerned with is rep…
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More Articles:
1. Top Ten Ways for Managers to Build Rapport through Listening (and more!)*
Working with people, whoever they are and at whatever level, requires great relationships. Managers can build rapport easily and quickly and great relationships follow. Team building is accelerated and what follows is a synergy of creative spirit to build great businesses. Here are Ten Ways to start you off building rapport with your people...Pay attention to and look at the speaker.You're building a relationship, so make sure that you help that along by paying attention - and let them see that…
2. Quick Tip - Effective Meetings Have SMART Goals
The first step in planning an agenda is to identify the goals for the meeting. Properly done, goals have five S M A R T characteristics. They are:Specific. The goal must tell exactly what will be accomplished. For example: During the next hour we will develop a strategy to increase market share by 10%. This states exactly what the group will work on. Vague goals can cause you to lose control of the meeting.Measurable. This helps you determine if the goal has been completed. It can be stated as a…
3. Managing a CAD Outsourcing Project By Lakshman Balaraman
We must first emphasize that here we are talking about outsourcing CAD projects, which is significantly easier than outsourcing software development or IT services (earlier articles of mine have explained why).This article also assumes that selection of the CAD providers has been completed with due diligence (the methods are described in an earlier article).As I mentioned in those prior articles, one of the most important ingredients for successful outsourcing is management of the ongoing proj…
4. Increasing the Return on Your Training Investment By Kevin Eikenberry
Insightful leaders and organizations recognize that training is a valuable tool for personal and professional development and therefore set some sort of an annual training budget.Most everyone I’ve ever talked to has been to both excellent training (hopefully ours!) and training that was, well, not so good. In a perfect world we could connect the best training experiences with the best application back in the workplace. This would make the equation easy – pick great training, insuring that pe…
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