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51. Jack Welch--Success Is Getting Back Up on the Horse By Alan Boyer
    A few months ago I had the opportunity to spend a few minutes with Jack Welch, past CEO of GE. A fantastic opportunity.Some of the things he said about who they hire and what they are looking for in managers sort of hit home with what I am telling clients, and what I am telling my teen leadership group (our Rising Stars program).The Best Managers Aren't Perfect But They Keep Getting Back on the HorseJack Welch--"We look for people that are not perfect. People that have made mistakes, but know …



52. Tales from the Corporate Frontlines: Workplace Ethics: Reaching the Highest Standard By Josh Greenberg
    This article relates to the Ethics in the Workplace competency, commonly evaluated in employee surveys. It gives examples of how employees and customers consider ethical behavior and sound values an integral part of your organization. This competency covers a variety of topics like customer treatment, employee professionalism, and expected/acceptable organizational behaviors. At a high level, this competency will investigate the standards by which your employees treat your customers, co-worker…



53. Management Team Section of Business Plans By Lance Winslow
    Writing an award winning business plan is a great skill, but rather than winning any awards you need to get funded. In order to be funded the bank, venture capital firm or even family members need to be sure they will either be paid back or receive their required return on investment. To succeed in business you need a quality management team one, which can move you thru the rough waters of start-up and control the ship as you sail away from the competition.Here are some pointers for your Manag…



54. IT Governance Continues to Provide Justification for Rapid ITIL Adoption<br>
    There's a shift in how organizations are approaching best practices related to IT products and services. No longer driven solely by IT organizational self-improvement, Sarbanes-Oxley now formally mandates a certain level of process maturity as a legal requirement in support of financial reporting accuracy. As legislative compliance continues to reinforce the need for a formal game plan and the continuous assessment of IT systems, ITIL process maturity assessments, SLAs and ARCI matrices may no l…



55. Disaster Prevention Tips For Hiring A New Manager By Lora J Adrianse
    It happens over and over in businesses every day.Within large companies, people are promoted to management positions to reward them for performance as individual contributors. After all, the compensation system limits reward options, so why not just promote them?In small businesses, the owner is getting overwhelmed with all that needs to be done. They think that hiring a manager is the solution to give them a little more balance. The hunt begins!Unless you get the RIGHT person for the posit…



56. Leadership and Teamwork
    Strong, positive teamwork is defined by a leader who has a vision and the ability to inspire his or her team to work toward the realization of that vision. The leader is not threatened in the least by the expertise and diversity of his or her team. Rather, a good team leader engages his or her teammates in a discussion about what quality looks like, what is needed to perform and complete the job, and empowers the team members to always strive for quality improvement. Let's break all that down i…



57. Effective Meetings Begin With a Real Agenda By Steve Kaye
    Everyone knows that an agenda is the key to an effective meeting. But an agenda that consists of a list of nouns, such as budget, software, and picnic, is useless. Here’s how to prepare a real agenda that puts you in control of the meeting.1) Goal. Every real agenda begins with a goal that describes the result wanted at the end of the meeting, such as: find a way to reduce travel costs by 10%. Ideally, this goal should be stated so clearly that someone else could use it to design a meeting…



58. CRM ...The Emperor's New Clothes By Meredith Gossland
    The story of the emperor's new clothes is a fairy tale about men who fooled the emperor into believing that they had made him a beautiful suit of clothes. In fact they had not made anything. The emperor went out in public wearing nothing but his underwear because he didn't want to appear stupid since they had told him only the wisest people could see the fine fabrics.When the emperor went out in public a little child yelled..."The emperor isn't wearing any clothes!" Today I am that child."CRM …



59. Medical Billing Services: Choose the Type That's Right for Your Practice By K Allen
    Medical billing service providers come in many different shapes and sizes. At one end of the spectrum are large Practice Management Companies, with an extensive network of support but sometimes rigid and expensive. At the other end are small, home-based businesses. With more and more programs offered through local colleges, mail order and online, home-based businesses are popping up everywhere. Somewhere in the middle of these two extremes is what we’ll refer to as Professional Medical Billing…



60. Bosses Are Out – Managers As Coaches Are In By Pam Woods
    There is a new trend taking hold in business today which translates into amazing productivity, results, and a happier workforce. It’s easy, positive, and some say transformative; best of all, it’s something you and every other individual charged with the responsibility for getting results through others can learn to do. It is…coaching people instead of managing them.Coaching is a skill, style, and way of being which emanates from the root value of caring for one’s self and others. Wouldn’t …



61. CEO's Role in Family Business By Bill Lee
    I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father’s business.“We’re teaching him the business from the ground up,” his father told me proudly as he introduced me to the tall good looking kid. We shook hands, exchanged a few words, then Roland jumped on a fork lift and was off to stage another delivery.The next time I saw Roland, he was approaching 40 years of age and had served four years as company president.The business was loca…



62. Check Your Communication Skills By Steve Kaye
    Use this check list to assess your communication skills.Focus* Do you pay complete attention to others when they are speaking? (A wandering focus discourages open communication.)* Do you manage your thoughts during a conversation, focusing them on understanding what the other person is saying? (Effective listening requires more concentration than any other form of communication. If you are thinking about anything other than what the person is saying, you are defeating your ability to unde…



63. Don't Sweat the Small Stuff with Your Credit Policy By Michelle Dunn
    Do you know how many customers you have that are past due right now? How many bad checks are sitting on your desk that you don’t know what to do with? How many dunning letters do you send out a month?How would you like to answer those questions with none, or very few? In a new book, “Become the Squeaky Wheel,” Michelle Dunn, explains and outlines some easy procedures you can use to erase bad debt, and prevent it in the future.“One thing that is often overlooked is how to prevent future credit…



64. How to Plan for More Time and Have Time for More Planning
    It is important to realize that the title of this article could have been written the other way around, and while at the surface it may seem as stating the same thing, this is the illusion that most people are deceived by and hence therefore are doing less with more, instead of more with less.Now let me clarify, this to another level. Most people complain about 'Well if I had more time, then I could really plan my days!' Yet this approach will never allow you to have that time, therefore no plan…



65. 10 Ways to Beef up your Leadership Skills
    Have you ever heard someone say, “Actually, I have to admit that I think I am really bad at managing other people. My staff all hate me and I’m incapable of doing my job”.The answer is no, of course. No one says this either because they don’t believe it, or because they don’t want to appear incompetent. Unfortunately research tells us that from the employees’ perspective, there aren’t that many terrific managers out there. What should we take out of this dichotomy? Perhaps at the least, we could…



66. To Outsource or Not to Outsource By Valerie Swisher
    In these days of restricted head count and tight budgets, the question of whether to outsource or hire in-house staff is more critical than ever. The technical publications function, however vital, is undergoing more scrutiny and also facing greater challenges than ever before. Companies that already employ an in-house technical publications department are looking at doing more with fewer resources. Start-ups, with no internal technical publications staff, are struggling with how to de…



67. Every Business Needs a BHAG
    In the heady arena of strategy, the consultants of the world find wonderful acronyms for the work they do. Today let me introduce one of those to you. It's the BHAG - the Big Hairy Audacious Goal! This is the goal that really stretches you to think differently about how you do business. It's the goal that going to help you transform your business, rather than being satisfied with incremental change. It's the goal that's going to inspire you to do your best work and outshine your competition. So …



68. How to Make Good Changes Stick! By Donald Bryant
    Making quality improvement changes in the healthcare field are difficult. Making the changes stick is even harder! Consider, if you would, some change at your site that made a vast improvement in quality. Time was saved, patient care improved, and the bottom line improved. Now, look back, is that change still in place? Sadly, after some time has passed, many positive changes disappear. Why? We slip back into old habits. They are hard to shake. What personal habits have you tried to ch…



69. Technology & Communication By Robert Abbott
    A study a couple of years ago found that 63% of executives were making fewer business trips because of technology.Instead of a plane trip, face-to-face meetings and a plane trip back, they used email, videoconferencing, or online meetings, according to the Accountemps study.If you're a manager who's spending less time with a suitcase and more with a mouse, you'll want to pay attention to the nature of the media we use, and especially when sending important messages.A few years ago we heard a l…



70. The Five Biggest Mistakes an HR Professional Can Make... From the Client's Perspective By Lonnie Pacelli
    A number of years back I was in a meeting with two HR representatives at my company. They were explaining to me how the HR organization wanted to be more "strategic" with its clients and how they wanted to help us with annual resource planning. At the time, our biggest problem was filling open positions with qualified candidates; a number of key positions had been open for months with no qualified candidates in the hiring pipeline. When I asked the HR reps about how they were going to help…



71. Data Storage - Managing Massive Amounts of Data
    Perhaps it is karma, but the more successful you become, the more data you will have to deal with. Effectively managing massive amounts of data often comes down to the issue of data storage. Data Overload Mass data means large volumes of data or bulk data. Both in a standalone PC as well as in a network environment, we generally face the problem of managing data. The data grows day-by-day thereby creating problems of data handling. No doubt there are various techniques and devices that are capab…



72. Is Busyness Affecting Your Business? By Beverley Hamilton
    I’m too busy; I’d love to but I’m very busy; I’ll get round to that when I’m not so busy.How often have you said any of those phrases? How many times a week do you hear someone else say those phrases? They’re very common and busyness seems to have become a way of life for many people.I’ve just finished writing my first ebook called Take Control of Your Time and when I was doing some research two of the most common problems people said they faced were too many priorities and too busy to plan an…



73. Inspirational Power ( Part 1 ) By Henrique Plöger-Abreu
    The Fundamentals of Strategic Marketing, Some Key Traits for Greater EffectivenessProbably, the greatest challenge to marketing management in the next five Years will be to change quick and fast enough, in order to keep pace with new technologies, new markets and new corporate values According to the definition of the AMA, “Marketing is an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in wa…



74. MANAGING CRISIS; when you’re too good at it By Robin Harris
    When you are acclaimed for excellence during times of crisis you may not feel so good in a non-crisis environment.  You may not shine so bright, perform so well, be quite so acclaimed.  If crisis is how you satisfy your personal need to be needed, to feel accomplished, to be respected, to be heard, to be noticed, blah blah blah, then you will naturally seek out, create, attract, be drawn into situations that will allow you to meet this need.  Your environments and relationships will be filled …



75. Smart Hiring: What Makes the Right Employee? By Marcia Zidle
    Good hires do not happen by accident or luck. In this economy, employers are finding a large pool of available workers. But finding the right employee for a position is still a challenge. Few managers, when asked, can describe "right." Others can't agree on what qualifies one to be qualified, at least in measurable terms.Before hiring some, ask yourself these four critical questions. What are the three to five essential have-to's for this position? Are we looking for a person with great techn…



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