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701. Employees Commit Corporate Fraud By Darren Miller
     Imagine the following scenario; Ten years ago you decided to quit your job and start your own company. For ten years you worked hard, made sacrifices, and it paid off in the end. One of your first employees, a loyal, hard working employee has been by your side the whole way.Things were going great. Until about eight months ago.All of a sudden, clients whom you had worked for for years were not returning your calls or e-mails. Then, sales from your online products site started dropping…



702. Quick Tip - Effective Meetings Have SMART Goals By Steve Kaye
     The first step in planning an agenda is to identify the goals for the meeting. Properly done, goals have five S M A R T characteristics. They are:Specific. The goal must tell exactly what will be accomplished. For example: During the next hour we will find at least three ways to reduce defects on Unit #4 by 10%. This states exactly what the group will work on. Vague goals can cause you to lose control of the meeting.Measurable. A measurable criteria helps you determine if the goal has bee…



703. Keep Your Good Workers by Building Good Leaders By Marcia Zidle
     A recent report from the American Hospital Association’s Commission on the Workforce asked healthcare workers key questions about the performance of their front line managers. The study concluded that an employee’s decision to stay with or leave an organization is primarily based on his or her relationship with an immediate supervisor. No matter what industry or setting or company size, effective leaders: Possess personal integrity. Can easily adapt to change. Work to build the talent of o…



704. Making Powerful Requests That Launch People Into Action By Joe Rubino
     Do you ever wonder why people do not simply do the things that you want them to do? Well, instead of waiting for things to happen, decide to take responsibility for making them happen. The way to do this is often as simple as making an appropriate request.Requests are the engine that drives action. To the extent that you become proficient in making requests that people understand to be in their best interests, they will comply with your wishes and honor your requests. To the extent that your…



705. What Every Manager Should Know About How to Maximize the Two People Inside By Etienne Gibbs
     Every one of us, in reality, has two people inside: The person we are today and the person we can become tomorrow and in the future.We go to work every day, are never late or absent, earn a promotion; and receive occasional raises. We and our work are far above satisfactory. That makes us the person who is well liked by our employer, our family, and ourselves.But there is also another person in us. It is the person who, when properly motivated and exposed to the encouraging information, can na…



706. Your Company Without Training - Any Questions? By Donna Cutting
     Okay, be honest!Are you guilty of sticking in a few boring videos and calling it training?Do you send in your department heads to deliver a few, rushed, canned presentations and call it orientation?Are you then surprised when your new employees don't live up to your expectations, and your employee turnover numbers keep rising?What if you took the time and money that you spend on employee recruitment and put it into employee training? Would it make a difference? Would it be worth the effort?You…



707. 5 Steps to Continuous Process Improvement By Chris Anderson
     Part One of Creating Well-Defined Processes SeriesWhat if your sales increased from $100,000 to $110,000 per day and your profit increased from $10,000 to $11,000 – did you improve by 10%? The answer might shock you...Because the answer is no. No improvement occurred. In fact, your process deteriorated. Sure, revenue increased, but is this really an improvement? Let’s take a look at the problem by looking at revenue and expenses.Extra Expenses Prevent Process ImprovementLet’s examine the b…



708. Screaming Employees? How to effectively resolve conflicts in the workplace
     Do you have employees that are out and out fighting with each other at work? Yelling, screaming, not getting along or perhaps has difficult relationships with their supervisor? Conflicts in the workplace happen frequently and the fallout can be costly to the employer and the employee. Developing the skills to resolve conflicts that arise can save your company significant money. First let's look at the costs: 1. Decreased productivity due to the emotions involved in interpersonal conflict. 2. T…



709. Eight Ways to Motivate Part Time Employees By Ed Sykes
     In most cases, part-time employees present a special challenge when it comes to motivation. They do the "grunt" work, have little career choices, are often focused on other goals outside of your organization (college, hobbies, etc.), and are treated as outsiders by full-time employees. So what’s a manager to do? How do we turn our part-time employees into outstanding employees?The following are eight proven techniques to motivate your part-time employees:1. Orient them properly.Take time to…



710. Procrastination and JDI!*
     Getting better information makes for the more correct decisions. Yet the fear of 'getting it wrong' sometimes means that we use collating information and all sorts of other seemingly completely valid tactics as a good excuse for being slow to decide.In a management role procrastination can seriously hold back progress and demotivate individuals and teams who, full of innovation and drive to move forward, get frustrated and confused when action is held up.There are a number of steps that will he…



711. The Defining Moment: The Straw That Stirs The Drink Of Motivational Leadership (Part One)
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 770Summary: Motivation is a critical aspect of leadership. But most leaders fail to realize practical processes to motivate people consistently. Here is a motivational-…



712. Let's Flourish and Prosper! By Michael Priv
     Some say that in business as in sex: if it is good, it’s great and if it is bad it’s still pretty good. This does not happen to be true. If business is bad, it can get very bad. There are personnel problems, production expenses, overhead, laws, taxes, fines. Faulty financial decisions, inability to accurately evaluate the situation and quickly resolve problems all lead to an extremely high mortality rate among new business: up to 95% do not survive past their first 12 months.Modern business ma…



713. Bolster Credibility with Investors--Avoid These Phrases in Your Business Plan By Mike Elia
     Remember Papa John's commercial on TV with the slogan "Better Ingredients, Better Pizza"? Well its nothing more than puffery: general, non-provable, inane claims. The problem is puffery is not only acceptable it's often expected. Phrases like “the biggest,” “the best,” “the cheapest,” and so forth are so over used most people simply ignore them. If you're guilty of using puffery in your business plan, you risk filling your plan with circumstantial evidence and bold claims that won't do a thin…



714. Does Your Organization Have a Learning Disability - Disability # 2 – The Enemy is Out There By Graeme Nichol
     My previous article I started with the first of seven learning disabilities identified by Peter Senge in his book ‘The Fifth Discipline.’ An organization’s success is usually limited due to the learning disabilities found within it. These learning disabilities keep companies repeating the same mistakes time and again and prevent them from taking advantage of new opportunities.“The Enemy is Out There’ is not a problem confined to organizations but also to individuals in their daily lives. It is…



715. 10 Attributes of Effective Meetings
     Here are ten fundamental concepts that characterize an effective meeting.Definition: A meeting is a business activity where select people gather to perform work that requires a team effort.A meeting, like any business event, succeeds when it is preceded by planning, characterized by focus, governed by structure, and controlled by a budget.Three things guarantee an unproductive meeting: poor planning, lack of appropriate process, and hostile culture. Effective leaders attend to all of these to c…



716. Creativity and Innovation Management – Personality Testing By Kal Bishop
     Whilst tests measuring the creative or innovative personality exist, there are a number of inherent flaws. Some are noted below:a) Whether a creative or innovative type exists at all is highly contentious. Creativity can be defined as problem identification and idea generation – universal abilities. Creativity can be defined as producing a number of ideas, a number of diverse ideas and a number of novel ideas – universal abilities. Traits are not stable or transferable across situations. Motiv…



717. Print Buying Consultant By Judy Benjamin
     Ten Money Saving Tips for Print ManagersDespite their stated desire to realize savings from streamlining the various components associated with the print buying process, it’s been my experience over the years, that many print managers neglect to do some of the easy things that can add up to significant cost savings annually. We all know these things, but we don’t always do them. Below are a few tips for saving money on print jobs, which might be old hat to some, but vital to remember.1.) Chec…



718. Turnaround or Terminate? How to Deal with Problem Employees By Anne Alexander
     Do you struggle with a "problem" employee? If so, join the crowd! Many of my coaching clients - businesses owners or managers - tear their hair out over one or more toxic employees. In our business environment, we tend to recreate the dynamics of the family we grew up, so no wonder problems develop.It's amazing often a business owner or manager will endure a "problem" employee, unable to help the employee make positive changes and unable to fire them when necessary. Tolerating a problem employ…



719. Five Habits of Highly Effective Conflict Resolvers By Dina Beach Lynch, Esq.
     Steven Covey had the right idea. There are discreet skills and attitudes, habits if you will, that can elevate your conflict practice to a new level. This article shares a selection of habits and attitudes that can transform a good conflict resolver into a highly effective one. By that I mean someone who facilitates productive, meaningful discussion between others that results in deeper self-awareness, mutual understanding and workable solutions.I have used the term ‘conflict resolve…



720. Book Summary: Mind Your Own Business By Regine P. Azurin
     A maverick is an independent person who will not go along with the other members of a group (Oxford ESL Dictionary). This book provides priceless stories and insights from a maverick of the business world; an exemplary business leader who prefers not to follow orthodox beliefs in business, nor be eaten by the hyped up ideas of the present. Instead, he chooses the course of action that is appropriate for the changing times.The Maverick’s Way: New Old ThingWhat is effective? This is the question…



721. Bosses Are Out – Managers As Coaches Are In By Pam Woods
     There is a new trend taking hold in business today which translates into amazing productivity, results, and a happier workforce. It’s easy, positive, and some say transformative; best of all, it’s something you and every other individual charged with the responsibility for getting results through others can learn to do. It is…coaching people instead of managing them.Coaching is a skill, style, and way of being which emanates from the root value of caring for one’s self and others. Wouldn’t …



722. Hire Winners: Avoid These 10 Interview No-No’s By Marcia Zidle
     Have you ever hired someone who did not live up to expectations? I’m sure many of us have at one time. The purpose of the interview is to obtain good information about an applicant to make a wise selection decision. It may sound simple but then why are there so many poor hires? The reason is that many hiring managers make 10 key interviewing errors that prevent them from hiring the best people. Beginning an interview saying, “I haven’t had time to really review your resume…so tell me about…



723. Innovation Management – The Need For Knowledge Managers By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



724. Why Do I Need a Board of Directors By Rick Johnson
     Family owned/privately held organizations in wholesale distribution, both small and large, with succession issues, family preparation and second and third generation leadership issues have been subjected to the evolution of leadership. These organizations are often founded by an aggressive, highly talented entrepreneur. Many of the principles of leadership employed by the founder that helped build the success that the organization enjoyed in the past is not the type of leadership that will mai…



725. 100% Successful Management - The Ten Winning Behaviours
     Management is all about being the one who facilitates business or organisational success. Delivering the required results. It can be daunting, yet with these ten simple ideas, it might not be the impossible challenge... Business is complicated. Organisations are horribly complicated. Yet within that there are people who manage, who have 'cracked the code' for success. Success for themselves, their people and overall, the organisations they run. So if there are just 10 actions a great manager tak…



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