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701. Managing Change - Get it Right
     Managing change in organisations is a challenging, process driven exercise, unless you have been courageous enough as an organisation, to be enlightened and multi-inclusive in decision making.In any event, getting the process right is a vital component. The credibility of the change managers will be scrutinised closely enough on the issue itself, with all processes in place. If process is at fault too, then things can get very messy indeed.LegalitiesLegalities of how you are dealing with people …



702. One Bad Apple By David Meyer
     One Bad Apple I know what you are thinking but no, I am not doing a tribute to Michael Jackson and the Jackson 5.  Although I will admit that their hit song from the 70's keeps rolling around in my mind as I type this.  While the Jackson Five might have believed that "One bad apple can't spoil the whole bunch" I don't think that they were responsible for getting high quality production results from their bunch.  The fact is, in business one bad apple can make your life and the life of the peop…



703. Is Your Door Really Open – Or Just Blowing in the Wind? By Sally White
     How many of us know managers who proudly proclaim their open-door policy? Although I have no scientific evidence, I believe that those who claim most loudly that they have an open-door policy have employees who use it the least.The little white truth is … to have an open door policy means information must flow freely out of that open door before information can flow into that open door.The leader who wants to have open dialogue with his employees needs to view sharing information as an opportu…



704. Can Your Corporate Policy Pass the Monkeys, Bananas, and Water-spray Experiment? By Jidé Odubiyi
     Five monkeys were placed in a cage. A banana was hung on a string and a ladder was placed below it. Each time one of the monkeys started climbing the ladder, all the monkeys were sprayed with a blast of cold water. This experiment was repeated for several days. Then each of the original monkeys was replaced with a new one. The experimenter did not need to spray the new monkeys because, as soon as any new monkey proceeded towards the ladder, all the other monkeys attacked it simply for the fear…



705. Assertiveness Techniques Help Control The Urges Of Emotions By M'Hamed Cherif
     During the development of the “Assertiveness Coffee Cards” we, at Cutesolutions, have thoroughly reviewed the literature on neuro-psychology to find out what recent discoveries say on assertiveness. Major strides have been made in unravelling the processes guiding our behaviour, in identifying the causes for a great number of cognitive disabilities and deepening understanding of the human traits. But, the brain is still far from giving away its secrets, though a lot has already been achieved …



706. Hiring Tip - Picking the Best Candidates
     I often hear leaders from all types of organizations ask questions about hiring the right person. Their questions usually sound like these:- What if their resume looks great but they have a bad attitude? - What if they put on a good act and then don’t work hard?- How can I tell how they will perform after I hire them? A great way to answer these questions starts with a well-defined interview process. I have heard the procedure called many things. I first learned it as the Behavioral Event inter…



707. Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk (Part One)
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 879Summary: The author asserts that presentations and speeches are the least effective means of leadership communication. There is a much more effective way: the Leade…



708. Punctuality in Business: What it Says About You By Alicia Smith
     "Nothing inspires confidence in a business man sooner than punctuality, nor is there any habit which sooner saps his reputation than that of being always behind time." (W. Mathews)Being tardy can be a serious marketing blunder for today’s business owner. From being late to meetings with a colleague or client, to not delivering your product or service on time, tardiness speaks volumes about who you are and how you do business. If you want customers to choose to do business with you, you must…



709. The Red Carpet Treatment
     The First 90 Days The Red Carpet Treatment Remember your first few days at your present job? Were you excited? Nervous? Did you worry about your ability accomplish the tasks given to you or the impression you would make on your new co-workers? Perhaps you were concerned about the impression your new co-workers would make on you. You would not be alone if you were feeling a little lost during your probationary period. Many people do. Since you know how it feels to be 'the new kid on the bloc…



710. CEO's Are Great, Top CEO's Are Greater By Charlie Lang
     People in leading positions are often in a dilemma: on one hand they are supposed to give great performances, make the right decisions and so forth; on the other hand, they have to fill the role of a very confident and self-assured manager. This may be considered a dilemma because CEOs are expected to be almost supernatural, and asking for assistance in what is supposed to be their core competence (leadership!) simply does not fit the picture, no matter how necessary it may be.It is interestin…



711. Corporate Recreational Mating -- How Prevalent is It? --- A Path to Business Failure By Rick Johnson
     “WOW DENISE, THOSE TIGHT JEANS SURE LOOK GOOD. DO YOU WANT TO SELL THEM?” “NO, SWEETIE, BUT YOU CAN RENT THEM FOR A LITTLE WHILE.”Starting this article with that actual quote and giving other real life examples of the type of interaction that goes on in many offices creates a self imposed need in my mind to assure you, the reader, that we will be discussing Sexual Harassment in the work place later in this article.Recreational mating in the work place has been going on since organized busines…



712. Succession Planning for Your Business - 7 Key Benefits By Martin Haworth
     A core activity in many successful businesses, Succession Planning is simple and quick to implement - here are seven reasons why you will find it of great value in your business or organisation. But, you need to lead - it works only as well as the support it gets!TimeSuccession Planning creates capable people. Capable of taking the weight from management, to ensure they don’t have to do it all. This is hugely relieving for a manager and means that they can focus on bigger picture issues. Time …



713. 6 Steps to Effective Communication By Steve Kaye
     Effective leaders are known for being excellent communicators. Here's what to do.1) Avoid "Not." Negative talk encourages arguments, counter attacks, and attempts to solve your problems. It also creates a negative impression. For example, when you say, "I can't," you appear helpless and ineffective. Instead, talk about what you can do and what you want.2) Deal with impossible requests by 1) acknowledging the request, 2) empathizing with the other person's feelings, 3) saying, "I wish I coul…



714. Cross Cultural Solutions for International Business By Neil Payne
     Globalisation, the expansion of intercontinental trade, technological advances and the increase in the number of companies dealing on the international stage have brought about a dramatic change in the frequency, context and means by which people from different cultural backgrounds interact.Cross cultural solutions to international business demands are increasingly being viewed as a valid and necessary method in enhancing communication and interaction in and between companies, between companie…



715. Performance Management Snippet - Have No Surprises By Martin Haworth
     Manage the performance of your people more easily by having a good working relationship with them at all times, not just when their review is due...When managing the performance of an individual, there is no value whatever in a Performance Management process being an ambush (ever been there? We all have!).During the natural and informal, day to day interactions you have with your people, ensure minor issues are raised; small parts of bigger shortfalls are tackled, in the moment.If the formal p…



716. Hiring for Success
     Hiring someone new to work in your business is one of the most critical decisions a business owner makes, although it is not always given the justice it deserves. If a position is vacant, or additional staff is needed, recruitment decisions are often driven by the pressure to get someone in quickly, rather than waiting for the best person to fill the job. Lack of proper and systematic recruitment process can also result in a high cost to the business.The direct and indirect costs of this recruit…



717. Relationships On the Job By Todd Linaman
     Finding the right position is only one piece of the puzzle that leads to job satisfaction. Have you ever heard someone say, "I’d like my work if it weren’t for the people I work with"? One of the greatest challenges in the workplace is getting along with other people. It hardly matters if someone is the best and brightest at what he does if he creates dissension in the office. Regardless of whether we’re hired to lead or be led, it is the ability to establish functional and healthy workplace r…



718. Setting a Pitiful Example: Twenty-six Warnings to Heed *
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Email him at eagibbs@ureach.com.TO: All Parents [and Employers and Managers]From: Your Child or EmployeeDate: The present time1. Don't spoil me. I know quite well that I ought not to have all I ask for. I'm only te…



719. How To Choose The Right Small Business Billing Software
     If you own or manage a small business, you know how much time can be spent chasing down paper invoices, purchase orders and sales reports. It can be a real nightmare! That is where billing software comes in. It allows you to record all your customers, sales, invoices, inventory, suppliers (and more) in a PC-based system that is easy to use. Deciding that you need to invest in good quality billing software is not hard. The tricky part can be choosing the right software package for your requiremen…



720. Character: Is It Necessary In Leadership? (Part Two) By Brent Filson
     In the first part of this two part article, I talked about the importance of character in leadership. After all, the best leadership involves the people bonding with the leader in deep, human, emotional ways. The passive way of looking at character is that the bonding won't happen if the people are confused about or disdain your character. But there is also an active way of looking at character: You can use aspects of your character to actually promote results. Your best character traits ca…



721. The Top 10 Requirements for Your Business to Become and Remain Profitable By Philip E. Humbert
     We live in a relentlessly competitive world. The daily pressure to work "better, cheaper and faster" can make even talented business owners and entrepreneurs lose site of first principles. As you cope with the decisions and details of running your business, focus on the fundamentals! Regardless of the type of business or the products or services you sell, here are my suggestions for the Top 10 Basics that will make your fortune:1. Customer Benefits. You and your customers must clearly underst…



722. How To Jump Start Your Profits and Keep Your Profits Rolling By Julia Tang
     There are so many ways to jump start your prifits and keep your profit rolling. These top 20 ways are essential if you want to run a successful business. 1. Offer to write exclusive articles (that means you only submit them to one place) for high traffic web sites in exchange for a link back to your site. 2. Create a positive online image. Tell your visitors about fundraisers you have sponsored or that you donate a part of your profits to charity. 3. Improve your customer service on a r…



723. Employees Need Some Perspective
     Would you like to have your employees walk a few miles in your shoes? Looking for a simple way to explain the flow of the revenue and expenses for your business? Want to change the perspective on the gap between wages and amounts charged to customers? Adapt this exercise to your small business situation.George's Auto ServiceEvery person entering the management ranks of a large communications company were required to attend a management orientation workshop.During one workshop the facilitator han…



724. More Problem-Solving Success Tips By Jeanne Sawyer
     The ability to solve complicated problems quickly is more important than ever in today’s tough economy.From the time we’re little kids, we’re taught to solve problems by trial and error. That’s fine if the problem is as simple as a burned out light bulb. When the problem is a muddle of business, technical and political problems, we need something that helps us untangle the mess. Unless you’re Harry Potter, treating a mess like a burned out light bulb is as effective as wishing for magic.Fortun…



725. Relationship Building - 5 Tips and 5 Questions By Martin Haworth
     And is isn't hard - it's more about focusing on people, who they are and what interests them. And that's just where you spend your time. About them - not you, not your business. Create partnerships.5 tips Be natural - by being yourself, you will build relationships with ease. Trust yourself - let yourself go. Be open, share your feelings, but mostly, listen to others. Ask questions - you will find out more about others by listening to what they have to say, so be nosy, ask open questions, find…



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