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626. ISO 9001 Okay Now You Have It How Do You Market It? By John Oakland
     Marketing ISO 9001 2000.Lately we've been seeing a lot of press releases from wineries and suppliers touting their ISO certifications. "We've obtained ISO 9001: 2000," they trumpet. Great! But what exactly does that mean?In simple terms, ISO certification verifies a company's compliance to a set of globally accepted s tandards for quality management and operational systems. The name ISO refers to both the Greek word for equal, and the International Organization for Standardization, a worldwide…



627. Overcoming Perfectionism By Alicia Smith
     Perfectionism can get in the way of building or marketing a successful business. It can prevent us from moving ahead quickly or from taking advantage of business opportunities. We set ourselves up with unrealistic expectations or goals, which can be damaging to us personally or professionally. Striving for perfection can damage our self-esteem because we never feel like we are good enough. Instead, consider adopting an attitude of striving for excellence. Look at failure as just another t…



628. Work efficiency - are employees really overworked?
     American companies are assumed to lose up to 750 billion dollars due to unproductive computer usage by employees during their work time (Washington, AFP, 2005-07-12). It is most often connected with using the Internet and company computers for private purposes. Participating in discussion groups, conducting private email correspondence, conversing with friends through Internet communicators or making acquisitions in e-shops are very common. Statistics show that employees can devote 2-4 hours dai…



629. Business Knowledge Management By Lucas Rodriguez Cervera
     In the last few years a lot has been written about Business Process Management, and about technologies supporting it such as BPMS, SOAP and Web Services. Most of these theories, tools and techniques refer to processes of a highly structured nature.Typically, BPM theorists and practitioners have focused on highly structured processes, like back-office processes of industrial or administrative nature. These processes are highly standardized and repeatable, produce a consistent output and are lik…



630. Eight Stupid Things Human Resource Departments Do To Screw Up Performance Appraisals By Robert Bacal
     We've written an article entitled "The Ten Stupid Things Managers Do To Screw Up Performance Appraisals", but the truth is that managers don't do dumb things just to fill up their time. A lotof the time we find that when managers are doing performance appraisals badly, they are getting a lot of "help"from their human resource (HR) or personnel department. Central HR departments can create a situation that virtually destroys any value from the performance appraisal process. Here's the list of d…



631. Passion Equals Profits
     Many people often ask me why I do what I do. That is, why do I spend so much time during my waking hours working on my internet business?To be honest, I sometimes ask myself that same question.So, I decided to sit down and figure out why I am prepared to give up days upon days of my time when others are out enjoying the weather or relaxing over a cup of coffee. And the only answer I could come up with was this – I love what I do.As simplistic as it sounds, this is the source of my energy and ent…



632. Jewelry Use by Employees By Lance Winslow
     Many companies have dress codes, which include jewelry. Some companies do this because they do not wish to offend customers who are of various faiths by employees who wear necklaces with religious symbols. Others out of practicality as some jewelry can get caught in machinery and cause severe injury or even death. You may wish to have a jewelry policy to prevent loss of your customer base and/or prevent employees from dying, which could inadvertently drive up your commercial insurance costs.On…



633. Provisioning/User Management System Upgrades: Part I -- Ten Reasons Why Not To Do An Upgrade By Hallett German
     Tommy Sherman daily monitors a helpdesk-provisioning queue for a large company. The current provisioning/user management system was written with homegrown software. It has not had a major update for several years. Each day, he is getting more and more frustrated. No matter how hard he tries, he cannot keep up with the increasing workload. New employees are screaming for their system ids and have no way of checking their id creation status. Existing employees are demanding timely updates to th…



634. Boost Your Leadership Skills Simply By Answering The Question, "What Does Our Organization Really... By Brent Filson
     The difference between leaders is ears. Good leaders not only ask good questions, but they actually listen to the answers.Ask people in your organization: "What does our organization REALLY reward?" Listening to the answer may help you achieve marked increased in results.Rewards and punishments make up the drive shaft of any organization. But my experience of working with thousands of leader during the past 21 years reveals that most of their organizations reward the wrong things.Such organi…



635. Lean Leadership - Troubled Waters Require Capable Leaders at the Helm By Larry Cote
     Canada's lean leaders need to look beyond the horizon and chart the future. In stormy times, true leadership skills emerge.The rumbles on our economic outlook are troubling. The dollar is still up, foreign investment, profits and sales are down. Low cost Asian competition is eroding our market share. Financial scandals and corporate governance issues keep flaring into the headlines. Disasters such as terrorism, possible pandemics, and war continually reshape the world in which we work and live…



636. Agenda-ize to Make Your Meetings More Productive By Larry Galler
     Every business that I have ever seen has meetings of some kind. Some are productive but the vast majority of meetings start late, rehash some old stuff, and end even later, rarely producing much in the way of progress. It seems that many meetings happen by inertia, existing because they always have existed and will always exist no matter if they produce anything of value. This is expensive in terms of wasted time and talent. If your business is in this endless loop of non-productive meetin…



637. 7 Steps To Hire The Best By Michael Mercer
     You can use this step-by-step method to hire applicants who are likely to be “superstar” employees:- highly productive- low-turnoverImportant: Focus on hiring applicants you rate positively on all seven prediction methods.1st Prediction Method = Brief Initial Screening InterviewIf an applicant’s application looks suitable, then conduct BISI, a customized 15-30 minute over-phone or in-person interview. BISI quickly reveals if an applicant has biographical data similar to your company’s “sup…



638. Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk. (Part Two)
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 578Summary: The author asserts that presentations and speeches are the least effective means of leadership communication. There is a much more effective way: the Leader…



639. Training Managers and New Trainers By Andrew E. Schwartz
     Training managers use many of the same interpersonal and analytical skills that other types of departments use. In particular, they need to be good communicators, and highly skillful in interpersonal relations. They need to delegate effectively, support their staff emotionally, give accurate and timely feedback, and set departmental goals that are consistent with organizational goals. Barbara L. Thornton, an independent training consultant in the St. Paul area, says that training managers need…



640. Electronic Document Management By Amit Khemka
     Electronic Document Management has been widely accepted as the practice of creating and storing documents. What lacks common acceptance is the need to retrieve, archive and sort documents as per requirements. With real estate costs climbing feverishly, and businesses process becoming more and more complex and demanding, the need to implement an integrated electronic document managementsystem is growing by the day. Realizing this opportunity, several global software vendors have come up with th…



641. Another Use for Meetings
     Every meeting is a laboratory where you can observe and learn important things about the people who attend. In fact, you can use meetings to identify people who merit being promoted into leadership positions. Watch for:Is it planned?Effective leaders always begin with clearly defined goals and then prepare plans for achieving them. They have the courage to set a direction and then make changes as new information becomes available. They communicate with candor knowing that people perform at their…



642. The "Leader's Fallacy" May Be Howard Dean's Undoing By Brent Filson
     Howard Dean's tenure as chairman of the Democratic National Committee will be fleeting unless he avoids a common leadership trap I call it, the "Leader's Fallacy".Leaders adhere to the Leader's Fallacy when they believe their enthusiasm for a particular leadership challenge is automatically reciprocated by the people they lead.However, in leadership, automatic reciprocity is an illusion. Just because you as a leader are motivated, doesn't mean that the people are motivated too. Howard Dean i…



643. Poly Bags and Pallet Shrouds - Just Get it Right By Vernon Stent
     For many companies, procuring the right packaging, such as Poly Bags can be daunting. This is especially true of polythene bags. They come in all shapes and sizes, just about any thickness imaginable, some are welded at the bottom, some at the side. Some are printed in various colours, some have no print at all. It may be boring, but someone must take the responsibility of buying these items, and whoever does it must get it right. It is no good if you have a strict deadline to launch a new pro…



644. Innovation Management – The Need For Knowledge Managers By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



645. Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 1 By Brent Filson
     Leaders speak 15 to 20 times daily. You speak at meetings, you speak across their desks, you speak on the phone, you speak in e-mails, you speak at lunch, beside the water cooler, and on elevators, etc.It's in the interaction of those speaking encounters, multiplied daily, month in and month out, year in and year out, that you become a successful leader or not.If those encounters are defined by Leadership Talks instead of presentations/speeches, the effectiveness of your leadership will be dr…



646. Experiences of Management Coaching (Part 2) By Chris Stowell
     In our experience, we have found that there are several reasons managers fail to get employees to see and acknowledge that they have a problem.They assume. Many managers bypass the step of getting agreement because they assume that an employee views the problem in the same way that they do. However, that is often not the case, especially when the performance problem is a pattern of behavior rather than a single event. People generally do things that they perceive to be in their own best intere…



647. Making Meetings Work By Marcia Zidle
     We have all attended meetings that were boring, mindless and profoundly ineffective. Meetings don’t have to be a waste of time. Rather, they can be productive if the leader or chairperson practices these five strategies and gets down to the business of running the meeting instead of being run by it. People will then leave the meeting with smiles, not frowns on their faces.Introductions. If people don’t know each other, allow participants about 30 seconds to introduce themselves to the gr…



648. Project Management - How to Plan and Schedule More Complex Projects
     Gantt charts are useful tools for analysing, planning and controlling complex multi stage projects. Gantt Charts can; Assist in identifying the tasks and sub tasks to be undertaken Help you lay out the tasks that need to be completed Assist in scheduling when these tasks will be carried out and in what order Assist in planning resources and needed to complete the project, Assist in working out the critical path for a project where it needs to be completed by a particular date. When a complex o…



649. Proactive Workplace Stress Management - Moving Your Organization to Healthy High Performance By Sandra Stark
     The mental dimension of performance has been receiving a lot of attention recently – for all the wrong reasons. Statistics Canada recently reported that stress-related absences cost employers $3.5-billion annually, and that health costs for employees reporting high levels of stress are 50% above average . In another study, the Business And Economic Roundtable on Mental Health called depression at work “the unheralded business crisis in Canada”, and noted that “workplace stress is a factor in t…



650. Sexual Harassment Policy Guidelines Part II By Al Link
     SEXUAL HARASSMENT COMPLAINT INVESTIGATION PROCEDUREEvery complaint will be thoroughly investigated. When a complaint of sexual harassment is received we will take the following actions:1. Question both parties in detail.2. Probe deeply for corroborative evidence.Here is what we are trying to determine with our investigation: Is the testimony of the victim internally consistent? Is the testimony of the accused internally consistent? Does each follow logically? Are both accounts externally consi…



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