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551. Give Yourself a Boss' Day Gift, Part 2: Are You the Position or the Person? By Linda LaPointe
     Are you the position or the person?Bosses can lose their own identity sometimes. It’s easy. It happens a lot. The results are devastating to both the workers and to the supervisor.When we are the boss, there are many dangers in becoming you the ‘position’ instead of you the ‘person’. There are many reasons why supervisors morph into being the serious, alienated, distracted, unapproachable boss. One is that we want so badly to do a good job, and we think one way to do that is to take the job ve…



552. Professional Personal Development - What is it?
     We think the term 'training' is too restrictive, and we only use it because that is the context within which many organisations can understand what we do. But whether you call it people skills training, interpersonal skills training, soft skills training or professional personal development, what we're talking about is people changing what they do in order to be more effective, more able and quite simply, happier at their job and in their personal lives. What we do know is that people take on ne…



553. A Management Strategy By Peter Hunter
     I witnessed some interesting behaviour from one of our premier management schools this summer. A behaviour that I have since discovered is not uncommon.This summer I met the PA of an emminent professor at a business school.I had met her on several occassions before and knew her to be a bright chatty woman who always enjoyed passing the time of day.On this occassion when I asked her how her week was going she looked at me and I could see that she wanted to smile but the muscles in her face wou…



554. Designing Your Healthy Administration - A Management Overview By Karin Syren
     Management or Leadership?Simply stated, management ensures that things get done, in accordance with accepted policies, based on the reality of a situation. It involves deciding the how, and the when and often the who. The who can be a cross-over factor in the initial stages. It is doing it right, creating process and systems and insuring efficiency. A manager manages both the process and records the efficiency of the individual’s performance within the process.Leadership revolves around co…



555. Performance Appraisal - Ten Stupid Things Managers Do To Screw It Up By Robert Bacal
     Performance appraisals aren't fun. But a lot of the time they are agonizing because managers do really dumb things, ending up destroying a process that is important to everyone (or should be). Appraisals are always going to be a little bit stressful for everyone, but these errors guarantee that the point of appraisals -- improving performance, is lost in the shuffle.Stupid Thing #1: Spending more time on performance appraisal than performance PLANNING, or ongoing performance communication.Perf…



556. Do Customers Like the Feel of Your Organization? By Nick Arrizza, M.D.
     In two recent articles "Some Evidence of How We Are Spiritually Connected" and "Healing Dysfunctional Families" I reported on how individuals who live or work within a system or group are inherently connected at a level that goes beyond words. This realm of connection, which is largely spiritual or unconscious, may or may not be familiar to the more business minded person so I will take some time to explain the nature of this connection and then the wide reaching implications this idea has on …



557. Seven Cs to Avoid Procedure Writing Errors By Chris Anderson
     You do your best to make sure your organization is operating as effectively as possible. But if your policies and procedures are incomplete, outdated, or inconsistent, then they are not driving the performance improvement they should. When employees try to use incomplete or undefined procedures, waste and costly errors soon follow.Case Study: Little Mistakes Add Up QuicklyWithout knowing it, employees at a local auto parts company were having a costly problem determining when to accept custome…



558. Increasing Employee Retention Through Employee Engagement By Josh Greenberg
     You’ve seen it happen many times. An organization that provides top wages and benefits loses a great employee to a competitor for no apparent reason. Of course, some employee turnover is to be expected, but if your company is truly engaging your employees, there is no good reason for the unexpected loss of quality staff members. Many companies already know that wages and benefits are important to employees, but compensation alone is not enough to keep the highly skilled, motivated and experien…



559. Knowledge Management - Leadership Behaviours Which Encourage Knowledge-Sharing By Chris Collison
     The concept of knowledge management or knowledge sharing makes intellectual sense to the leadership teams in most organisations. Why wouldn't we want to learn from our successes and failures, and translate that learning into value?However, there is often a gap between the conceptual understanding, and their own behaviours as leaders - and that can be a problem? How do you engage leaders both intellectually and emotionally, in a way which will make a difference to their day-to-day behaviours? …



560. Are You the Culprit? By Robert A. Kelly
     Are you a business, non-profit or association manager who pretty much ignores your organization’s important outside audiences?If that’s you, do you realize how difficult you’re making it to achieve the important behavior changes you really need and want? I mean changes that lead directly to achieving your department, division or subsidiary’s objectives?I’m talking about achieving new levels of membership applications; growing the repeat purchase rate; capital givers looking your way; a…



561. Effective Meetings Begin With a Real Agenda By Steve Kaye
     Everyone knows that an agenda is the key to an effective meeting. But an agenda that consists of a list of nouns, such as budget, software, and picnic, is useless. Here’s how to prepare a real agenda that puts you in control of the meeting.1) Goal. Every real agenda begins with a goal that describes the result wanted at the end of the meeting, such as: find a way to reduce travel costs by 10%. Ideally, this goal should be stated so clearly that someone else could use it to design a meeting…



562. Does Your State Like To Keep Your Workers Compensation Secrets Hidden? By Steve McArthur
     Workers compensation secrets are hidden deep within piles and piles of bureaucratic mumbo jumbo. They are sometimes used as high priced paper weights for over worked government workers who may or may not be totally interested in seeing that you find the exact information that you are looking for. However, this is just an opinion. From what I've seen on the Internet finding information about workers compensation secrets can be confusing at best.Where do you start if you want to find relevant fa…



563. 25 Great Ways to Find the Right People and Not Break the Bank By Marcia Zidle
     Are you trying to hire dozens of hourly workers or a senior executive? Where do you look and how do you get the word out? There are many ways to find the right people besides placing want ads.Here are 30 innovative and inexpensive ways to expand the pool of potential applicants. Pick and choose the ones that “fit” your company and your budget. Place ads on TV and radio, in the movie theater, at bus stations and airports, etc. Register to list your open positions with your state and local emp…



564. Sharing the Reins: 10 Reasons To Sell Your Company To Your Employees By John Abrams
     In 1987 I sold my business, South Mountain Company, to my employees (and myself). My sole proprietorship became an employee-owned cooperative corporation. It was a hinge point in the history of the company. Ownership has become available to all employees, enabling people to own and guide their workplace. The responsibility, the power, and the profits all belong to the group of owners.Shared ownership and control is our method at South Mountain. “Every employee, an owner” is our intention. More…



565. The Top 10 Things They Don’t Teach You In Business School By RJ Lancaster
     Here are 10 subjects that academia should be teaching their students in business school:1. Generate revenue for your companyWhat academia doesn’t teach you is that the real purpose organizations hire you is to generate revenue. Pure and simple. How do you do that? Look around and ask yourself, how can I increase productivity, efficiency, effectiveness and profitability in my area of responsibility? If you work in a non-profit arena, you ask yourself the same question. It is not “profit” in you…



566. Hidden Consultants Within Your Organization By Harwell Thrasher
     You’ve all heard the old joke about a consultant being someone who uses your watch to tell you the time, and then steals your watch. There’s some truth to the story: consultant recommendations are often the same things that your employees or customers have been telling you all along. But while you will listen to a consultant, you don’t listen to your employees and customers. Why is that? Why do companies pay more attention to consultants then they do to employees or customers? And what should …



567. Innovation, Idea Selection, Valuation By Kal Bishop
     There is no sure fire route to commercial success, but one can maximize the chances of selecting those ideas that are most likely to succeed. Organizations short of R & D resources must implement such processes. The Economist (2003) states that 3000 bright ideas result in 100 worthwhile projects, which are winnowed down to four development programmes. And four such development programmes are required to stand any chance of getting one winner.So how do we value ideas? There are quite a few cate…



568. Knowledge Management - Creating a Sustainable Yellow Pages System By Chris Collison
     How can I "know who knows" None of us can personally know more than around 250 people, yet we want our companies to be smart, learning organisations where it's easy to find the right person to talk to. This is why many organisations create "yellow pages" applications, which enable employees to find and contact other staff with particular expertise and skills. However, these systems can be fraught with difficulty in their implementation, and often end up as out-of-date, glorified intranet te…



569. How to Deal With Salespeople By Steve Kaye
     If you are an executive, you may sometimes feel like a open jelly sandwich at a picnic. Every crazy critter in the world wants to bite into your budget. Here's how to protect your time and preserve your sanity.Ask questionsMany salespeople work from a script. Rather than let them read it, interrupt with, "Excuse me." Then determine the purpose of the call by asking questions such as, "What are you selling?" or "Why are you calling?" Set bounds on the call by stating that you will take one m…



570. Praise Matters By Kevin Eikenberry
     In working with businesses and organizations of all kinds, I hear the same concerns everyday:How do we increase productivity?How do we improve Customer service?How do we keep people actively engaged in their work and with others on their team?How do we reduce turnover?How do we improve safety?Even if you aren’t thinking about or concerned about every one of those questions, I’m sure at least one of them has kept you up at night in the past.As leaders we think about these things because they im…



571. Leadership Styles - the Ten Top Qualities the Best Leaders Show By Martin Haworth
     Top leaders...Are Visionary Top leaders have a very clear understanding of where the organisation is going and a clear strategy for getting there.Communicate Really Well Great leaders ensure that their message gets across to all in the organisation - clearly.Are 'People' people Having a love for people helps these top performing leaders build relationships and develop wonderful team spirit.Let Go of the 'Doing' Great leaders do just that - lead. They let their people get on with the doing - an…



572. What is the CMMI?
     WHAT IS THE CMMI? The CMMI is a model for improving and appraising the performance of development organizations. It stands for 'Capability Maturity Model Integration'. It is published and developed by the Software Engineering Institute in Pittsburgh, PA. The CMM (the original version of the CMMI) was originally commissioned by the American Department of Defense to help them qualify software vendors' capabilities. From there it quickly evolved into a powerful tool to guide process …



573. Is Your Business A Dysfunctional Family? By Bill Knell
     The other day I brought my mother into an appliance store to purchase a television. By the time we left with her new television, she was completely disgusted. Unlike most of us, she comes from an older generation that actually expects salespeople and store employees to think of customers as valued visitors that represent their primary source of income. I wish that I could say that the store we visited was the exception, however, it was more the rule.From the time we entered the store, we notic…



574. Building Bridges of Communication By Lee Hopkins
     Building a 'bridge of understanding' between parties is fundamental if your business communication is to succeed. If you are a consultant to a client, or a salesperson attempting a closer relationship with your customer, here are five techniques that help achieve just that. 1. Eliciting clients' views and perspective on issues. The consultant or salesperson should not be the final arbiter of what the client or customer should think. It is invaluable, both…



575. Leadership Skills for Challenging Times
     Leadership Skills for Challenging TimesBy Ed Sykes ©2003We consistently face new and ever growing challenges in the workplace such as reorganizing, downsizing, and “left out sizing.” We are faced with the question, “How do we lead in this storm of change?” It may seem difficult at times and the decisions we make define our short-term and long-term outcomes. I will share with you five leadership techniques guaranteed to keep you on track during these difficult times.* Integrity.I put this first …



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