Management Articles Index

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Six Sigma Training 101 – Better Management Basics By Dana Schorden
What is Six Sigma?Six Sigma is a quality management program that is designed to achieve a “six sigma” level of quality for products. In the mid 1980s, Motorola pioneered Six Sigma and it has since been adopted by many other companies and manufacturers. Service companies also implement Six Sigma strategies to improve customer service and relations. The idea behind Six Sigma is that failures in quality and customer satisfaction occur after the sixth sigma of likelihood in a normal distribution c…

Business Innovation – Core Competency and Competitive Advantage By Kal Bishop
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …

Tales from the Corporate Frontlines: The Organizational Structure of Our Growing Business By Josh Greenberg
This article relates to the organizational structure competency, commonly evaluated in employee satisfaction surveys. It shows how structural concerns can affect the typical employee workday, as well as feelings towards your organization's management hierarchy and reporting structure. A healthy organizational structure is one that arranges the activities of the enterprise in such a way that they contribute to the goals of the organization. Specifically, this competency looks to see if your emp…

How To Turn Business Losses Into Cash Flow By Chris Raynal
When the typical new business operator starts a business, they concentrate on making the business succeed. That is necessary but not the only thing that a business operator should concentrate on. A business depends on cash flow to exist and grow, so business operators would do their business a good turn by looking at sources of cash flow provided by the Government.We are talking about the taxation authorities such as Inland Revenue Department in New Zealand (IRD), the Australian Taxation Off…

How to Win Big Improvements And Larger Market Share A Little At A Time
Despite the great changes we have seen in markets all over the world, ushered in by the information age and other factors, company executives are still demanding big improvements and ever-larger market share for their products and services without first appreciating how this happens in the real world today. The truth of the matter is that the World Wide Web has shrunk the world marketplace into one little tiny flea market in the village corner. Competition is fiercely keen and market domination …

You’re Hired, Now Go Home: Managing Workers at a Distance By Marcia Zidle
Telecommuting or virtual work opens up a wider net of potential employees for businesses – the disabled, the stay-at-home parent, the student, the retired, the flextime person, etc. However, it also creates unique challenges in hiring, supporting and managing this new group of workers. Here are six tips on managing workers at a distance.Select the right employees. These will be people who can both structure and motivate themselves. If past performance doesn't indicate these important traits…

The CEO is 10,000 Feet Above the Fire By Larry Galler
How many times have you heard a business owner or manager say that they spend their workday “always sweating at putting out fires?” I hear it all the time.Think of a raging forest fire. There are sweaty fire fighters working hard, just yards in front of the flames. There is one person in a helicopter 10,000 feet above the flames. Those on the ground and the one in the helicopter are all looking at the same fire but they have totally different views. Those on the ground are “putting out fi…

Squeezing the Blood Out of that Old Turnip By Bob Champagne
I suspect all of you out there have someone that you rely on for insight and perspective – that wise old mentor that seems to have an unlimited depth of experience to draw from in helping you navigate life’s little challenges. You know, those little parables and anecdotal tales that always relate perfectly that very problem you’re trying to solve. Today, I go to that well of experience in responding to a problem I know many of you are facing right now- squeezing that last drop of improvement t…

Coaching - The New Word in Management
The Old Way – Command and ControlAlthough workplaces and management styles have come a long way in the last decade, the command and control style of management behaviour remains common practice in many companies. This management approach basically means that employees are told exactly what to do, when to do it and even how it should be done. The manager is in charge, has all the answers, and fixes all the problems.It’s no surprise that plenty of people find this approach demotivating, and that w…

Innovation Management: Radical Innovation By Kal Bishop
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …

10 Ways To Maintain Profits In A Slow Economy By Larry Dotson
1. Sell more back end products to your existing customer base. You already created rapport, trust and proved your credibility to them.2. Make it a practice to up sell to new and existing customers. After they decide to buy one product, offer them another product.3. Cross promote your products and services with other businesses that aren't competition. You will reach a wider audience at less cost.4. Create joint venture deals with other businesses. You can expand your product line and target ot…

Develop Your People and Make More Money By Lorraine Pirihi
What is the no. 1 asset in your business beside yourself? It's your people.Then why is it they often fall to the bottom of the list when it comes to doing anything to help them improve their performance and look after them?If you want your business to run more effectively and/or make more money then you must invest time and energy into your no. 1 asset otherwise you will eventually lose them.The Physiotherapists' PracticeWith four of us in the family who are all into health and fitness, we hav…

Temporary Employees and Operational Problems; Your Use of Temps Might Reveal Warning Signs By Jeff Simon
A recent Washington Post article, described the life of temporary employees working at an automobile plant in Kentucky. Working at a fraction of what permanent employees make at the plant, some employees had been working as temps for extended periods, as long as three or four years, when early indications had been they would be permanent within six to 12 months.At four years, making two thirds of their permanent fellow workers and without benefits, the plant had essentially treated these emplo…

Build Your Business (On A Shoestring): Hire a College Intern By Tara Alexandra Kachaturoff
Starting up a new venture or business can be one of the most exciting times of your life. It can also be one of the most stressful. In the early months, or even early years of your business, cash flow is often not what you would like it to be. If you’re a solo entrepreneur, you’re wearing many hats – in fact, you’re probably wearing all of them.Not only are you selling your product or service, you’re marketing it, doing the accounting, paying the bills, answering the phones, designing and u…

Downsizing in Organisations - The Real Truth By Lorraine Pirihi
I've met and worked with many people in all sectors of the business world and found that the majority of managers and team leaders are spending too much of their time on basic administrative tasks. Tasks for which they have had no training in. In many instances people are stressed out with too many responsibilities due to ongoing restructuring and downsizing in their organisation.Get RealWhen you have people with the knowledge and expertise to handle specific roles and they spend their preciou…

Tips for Mom Entrepreneurs: How to Stay Connected to Your Network
As a working mom, you may already feel overwhelmed, juggling dual responsibilities of work and family. When it comes to networking - yet another task - you may feel that 'the time I've spent at networking has never really paid off.' Creating a personal and professional network is essential for your work + life success. That's why working moms need to approach networking with a different paradigm, explained below as a three-part process. Relationship Building Networking isn't just about collecti…

The Significance of the Mundane By Robert Abbott
This article begins with a tip of the hat to a scholarly publication called the Journal of Mundane Behavior. Unlike other publications, which herald important issues, this one trumpets everyday, but rarely noticed, behaviors. It sees what the rest of us overlook because that stuff is so, well, mundane (my dictionary defines 'mundane' as being ordinary or common).For example, I just read an article in the Journal about beards and shaving, one that interests me because I've had a beard for almos…

Be Careful Who You Condemn
We all know customers are not always right – in fact – often they’re completely wrong. But if we allow our customers’ “shortcomings” to be the focus of our employees’ attentions we’re destined to fail.The inclination to complain about a customer happens to all of us from time to time. After a customer irritates us in some way and eventually walks away or hangs up the phone, we immediately look for a nearby co-worker so we can share our negative experiences.“Hey Bob. You won’t believe this jerk t…

Managing Employees Is A Little Like Herding Cats By Tim Knox
Q: I started my small business about a year ago and it's grown steadily. I like having my own business, but I'm having a tough time managing people. I have 5 employees now and it seems like I spend half my time making sure they are doing what they're supposed to be doing and the other half of my time doing things they didn't get done. Things were much easier when I was a one man shop. Any suggestions? -- Paul C.A: Ah, Paul, welcome to the wonderful world of employee management, the bane of man…

Five Steps to Better Employee Management
Hiring employees is a huge responsibility. Before hiring anyone, be sure to carefully analyze your needs in terms of extra assistance. Once you’ve gotten through the hiring process, there’s still much more you must do now that you’ve become an employer. If you’re like most small business owners, you just don’t have time to do all you’re supposed to be doing when it comes to managing your employees. The article aims to outline five steps you can take right now to better manage your employees. Fai…

Narcissism in the Boardroom By Sam Vaknin
The perpetrators of the recent spate of financial frauds in the USA acted with callous disregard for both their employees and shareholders - not to mention other stakeholders. Psychologists have often remote-diagnosed them as "malignant, pathological narcissists".Narcissists are driven by the need to uphold and maintain a false self - a concocted, grandiose, and demanding psychological construct typical of the narcissistic personality disorder. The false self is projected to the world in order…

The Paradox of Job Enrichment By Azriel Winnett
Ellen was a clerk working for a large insurance company. One day, she spotted a glaring discrepancy in a form she was typing. Through a simple error, two figures had been transposed in a store owner's policy. In consequence, his store was insured for $165,000 against vandalism but only for $5 000 against fire. Her first instinct was to reach for the phone to inform her supervisor of the error, for the sake of the unfortunate store owner. "But wait a minute," she then thought to herself.…

Employee (Dis) Satisfaction - Ten Ways to Really Upset Your People By Martin Haworth
Want some guidelines for how you can definitely get under the skin of your workers? Here are some simple things known to irritate the heck out of them, time after time...If you want engaged, co-operative, motivated and productive staff on your team, this is a not-exhaustive list of things you can constructively do to mess it up.Here are just ten things you can do to really p**s off your people and almost guarantee failure in your workplace!Good luck (see the end for an alternative!)Fail to Com…

Help for the Meeting-Weary Manager By Ira Wolfe
Most of us have found ourselves working on a team at one time or another. That means we have been asked to attend, and even participate, in lots of meetings. Unfortunately, few of us found these meetings to be particularly effective. Many in fact are a complete waste of valuable time and resources.The difficulty with most meetings is that they are typically planned and run by extroverts, who do not take into account the needs of the introverts. Why is this important? Because a key diffenti…

Invite Self-Managed Staff By Linda LaPointe
"Treat people as if they were what they ought to be, and you help them to become what they are capable of being." -GoetheTwo hundred years ago, Johann Wolfgang Goethe, German poet and philosopher, knew how to inspire and interact with others: recognize the best in them and act upon those positive expectations. This takes conscious effort and constant vigilance to be self-aware of our actions. And we owe our fellow human beings nothing less. Successful supervisors live this sentiment daily in …

1. Performance Management Made Easy By Philip Lye
Performance Management is a process that both employer and employee often fear!Why is this so!There is much misinformation about the performance management process and performance appraisals in management circles today. We often think that best practice demands that we must performance appraise ‘no matter what’. This is not true. Best practice can involve many other mechanisms that ensure employee compliance and monitoring.The performance process can be propagated by intellectuals who themselv…
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2. What is the Best Incentive ? By Bill Ritchie
Incentive schemes have been much criticised in recent years, and it is quite true that some schemes have been singularly unsuccessful. Their failure, however, has often been the result of inadequate planning, rushed introduction, or not thinking through such a scheme properly. These points should not be used to generally condemn other more successful applications.Whether any particular incentive scheme achieves long term success depends initially on the thoroughness with which the current work…

3. Lean Principles in Action By Adam Sommers
AbstractThe electrical products industry is one characterized by fierce competition, declining margins, and legislative regulations, all that have forced the majority of electrical product manufacturers to rethink their business models. This article describes a successful story from a leading electrical products manufacturer and its journey towards lean, which to date, has saved the company over $65 Million in hard –dollar savings.BackgroundTefen has worked closely with one of the world’s lea…

4. Corporate Governance for Business Owners By Joe Kaleb
It is clear that good Corporate Governance is in the best interests of shareholders of public companies, but how can it benefit shareholders of private companies and other business owners?Will a good system of corporate governance increase the bottom line?One of the elements of a good system of corporate governance is ensuring that the role, and the boards' expectations, of management are understood.SeparationSeparation of the board and management is often lacking when it comes to small medium…

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