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26. The Best Answer Begins with the Right Question By Todd Linaman
    It has just come to your attention that a customer filed a complaint about Mr. Smith, one of your employees. While your gut tells you that the customer may have overreacted a bit, there’s enough information to warrant a meeting with Mr. Smith. You know from past experience that he’s somewhat sensitive to criticism, but you have several legitimate concerns. How can you get the information you need without triggering a negative response from Mr. Smith?You are meeting with a vendor who’s behind…



27. Effective Management – 4 Ways to Inspire Loyalty in Your Business By Kunbi Korostensky
    Today as people become increasingly conscious of their worth, they are no longer willing to stay in a job that has become intolerable and impersonal to them.This means that in the corporate or business world, it no longer suffice to have a system in place and expect people to just comply by them.Without some form of human connections, things won't work out for long and the strength of commitment from your employees will simply disintegrate.Whether you're an executive, a business owner with emp…



28. Boost Your Leadership Skills Simply By Answering The Question, "What Does Your Organization Really Reward?"
    PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 900Summary: The author contends that most organizations reward the wrong things. He offers a four step process for turning wrong rewards into the right results. Boost Y…



29. Managing Meetings By Julie-Ann Amos
    Plan/prepare - lack of purpose causes aimless meetings. Know why you're there - what the meeting is for.Unnecessary meetings waste time, and regular meetings, e.g. weekly, become habitual/traditional, regardless of need. Only have meetings when necessary, and cancel when not.Set agendas which are more than a list of headings without explanation. Each agenda item can have only three reasons for inclusion - to discuss, decide, or inform. Adding short descriptions of items can help people prepare…



30. Is Busyness Affecting Your Business?
    I’m too busy; I’d love to but I’m very busy; I’ll get round to that when I’m not so busy.How often have you said any of those phrases? How many times a week do you hear someone else say those phrases? They’re very common and busyness seems to have become a way of life for many people. I’ve just finished writing my first ebook called Take Control of Your Time: 7 Straight Shooter Strategies for Success, and when I was doing some research two of the most common problems people said they faced were …



31. The Magic And Mystery Of Teams
    Discover The Coach Within YouOne of the three basic roles of leadership is the coach or mentor. The best boss is often the best coach. (See: http://tlc-leadership.com/the_three_faces_of_leadership) In sports the coach is very conscious of his role but in the business world most coaching is unconscious or even accidental.Just as many a dad learned to coach by jumping in with his son's baseball or hockey team or his daughter's basketball team most manager / coaches learned the art through a baptis…



32. Reducing the High Cost of Absenteeism By Etienne Gibbs
    Employers pay a high price for absenteeism, often more than they may realize, in terms of both financial and production losses and employee morale. Managers may view the tasks of finding a substitute employee as a short-term inconvenience; however, absenteeism frequently has more serious long-term effects. Employers can, nevertheless, ensure that employees report in regularly and remain on the job.Before employers can determine the best way to combat absenteeism, they must identify the organiz…



33. Using Lead Generation Services By Leon Chaddock
    Lead generation is a great thing. If you are a independent contractor or you are a sales maker in your business, you need a good source of leads that you can count on. But, let’s face the facts here. You only know so many people and once you tap into all of them, you are going to need some help in finding opportunities for getting additional leads. Even the best of sales people need some help with lead generation sometimes.But, how do you find the right lead generation services out there? …



34. In Search of the "Good Enough" Leader By Lonnie Pacelli
    On a recent project my company was working with a frozen seafood manufacturer to help them bring a specialty frozen seafood product to market. A huge component of getting this project done was the packaging; it had to be eye-popping and appealing while protecting the frozen seafood pieces inside. After a number of design sessions with the packaging manufacturer, we received the finished packaging. What was initially exuberance during the design session turned into disappointment when we saw th…



35. Creativity and Innovation Management: Goal Setting By Kal Bishop
    Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



36. Indecent Proposal in the Workplace – An Overview of Workplace Harassment & Employer Liability By Matthew Keegan
    An allegation of harassment in the workplace is a growing phenomenon facing companies across the U.S. The following is an article derived from a 2003 seminar I attended at the National Business Aviation Association {NBAA} Convention in Orlando, FL. The full name of the seminar was – Indecent Proposal in the Workplace – An Overview of Workplace Harassment & Employer Liability. The seminar was presented by Patricia Griffith and Ellen Ham of the Law Firm of Ford and Harrison in Atlanta.True to it…



37. The CEO is 10,000 Feet Above the Fire By Larry Galler
    How many times have you heard a business owner or manager say that they spend their workday “always sweating at putting out fires?” I hear it all the time.Think of a raging forest fire. There are sweaty fire fighters working hard, just yards in front of the flames. There is one person in a helicopter 10,000 feet above the flames. Those on the ground and the one in the helicopter are all looking at the same fire but they have totally different views. Those on the ground are “putting out fi…



38. Balance Your Managerial Life By Matthew Rekers
    We have only one life, but we live in three overlapping worlds—our business world, our family world, and our other social world. Imagine bringing your spouse and kids to a meeting with seven of your salespersonnel. Sitting off to your left, Miss Wright asks the question on the minds of all her fellow sales colleagues, “Why did you bring your family to our meeting today? Will they be playing any sort of role in our discussion?” You simply respond, “No, they’re just here so I can tend to th…



39. Make Them GLAD You're Their Boss By Linda Henman
    Criticism has the power to do good when there is something that must be destroyed, dissolved or reduced, but it is capable only of harm when there is something to be built. --Carl JungPeople won’t leave if they’re glad you’re their boss. They will want to stay with a boss that does what it takes to create a culture that capitalizes on each individual’s strength. However, bosses often don’t know what they should do to contribute to organizational culture, or even to their small part of the c…



40. Just In Time (JIT) Vs Supermarkets
    Many pioneers of lean manufacturing or JIT traveled to USA to study the Henry Ford's line assembly system. They studied the manufacturing system which made Henry Ford one of the richest of the planet. They studied the pluses and minuses of the system. But, many Japanese manufacturers were more interested in supermarkets than Ford's system. Sounds bad? It is true though. Lean manufacturing pioneers thought about the possibility of using the super market concepts in the manufacturing process that …



41. The Devil We Know By Luke Vorstermans
    “I'm in an abusive relationship,” sighed Andrew. “My bookkeeper annoys the hell out of me but I just can't let him go. I keep hoping he'll improve… it's torture. Why do I do this to myself.”“You've already answered that question,” I replied. “You're in an abusive relationship. Would you feel better knowing that many business owners are in the same boat? They've outsourced a task or made concessions to a delinquent account with hope of reducing the stress, but it only made matters worse.”“I'd b…



42. How to Put the 'R.E.L.A.X.' Back in Tax Time.
    '...A new year will begin and what's the biggest thing on my mind - Tax Time. If you're like me, you started out well in the early part of this year but, then by the end of the summer you had a small pile of receipts building up and you may or may not have updated your budget file since then. But now I'm forced to get my paperwork together and, while it's not the worst project in the world, it's no day at the beach either. So, what can be done throughout the next year, to make tax season a sunni…



43. Bar Charts Brought to Life: Index of Interactive Information for HTML and PDF By Joe Miller
    Bar Charts and the Information ChallengeWhether one is an unknown entrepreneur or Donald Trump, an elementary school teacher or a university president, a 6th grader researching other countries or a government leader visiting them, each person in any capacity has at least one thing in common: information.Let me explain why I use bar charts as an example. Whether information is being acquired or distributed for business or educational purposes, the challenge that arises is how to compile all of …



44. Tips For Maintaining Client Relationships
    You may reprint or publish this article free of charge as long as the bylines are included.Original URL (The Web version of the article)---------------------------------------------http://www.defendingthenet.com/NewsLetters/TipsForMaintainingClientRelationships.htmTitle-----Tips For Maintaining Client Relationships Customer Relations Is Not Just A 'Sales' Function------------------------------------------------------Consulting is a service business and engineers, administrators and technicians a…



45. Leadership Skills Means Turnover is Not a Problem By Michael Beck
    “Ha!” you say. “For someone to make a statement like that, they obviously haven’t worked in the real world and certainly have never had to run a company.” Well, let me assure you. In my past I’ve not only run companies, but spent many years in one of the most notorious industries for turnover – the restaurant industry.Don’t get me wrong, I understand and appreciate the challenges that turnover creates. Turnover causes a drop in productivity, lower profits, inconsistent quality, and certain…



46. Time Management and Team Development - The Yes and No of It By Martin Haworth
    Sometimes.In fact making some small changes to the circumstances when we use these two little words, can make all the difference. And it takes practice.Saying 'Yes' More......brings help when we are offered it. How often have you turned down support, because it felt easier to say 'No thanks. I'm fine'? How often have you rejected assistance in all sorts of places and circumstances? Sometimes it seems like the thing to do - a force of habit. But saying 'Yes', truly can be a help for you. But th…



47. Build Your Business (on a shoestring): Hire a College Intern
    Starting up a new venture or business can be one of the most exciting times of your life. It can also be one of the most stressful. In the early months, or even early years of your business, cash flow is often not what you would like it to be. If you’re a solo entrepreneur, you’re wearing many hats – in fact, you’re probably wearing all of them. Not only are you selling your product or service, you’re marketing it, doing the accounting, paying the bills, answering the phones, designing and updat…



48. Software 2005
    The Software 2005 conference is now a wrap. This conference, presented by M.R. Rangaswami and The Sandhill Group, is now an annual event and attendance increased 35% this year over 2004. It is an ideal opportunity for those in the enterprise software industry to see what's new and what's coming, as well as to catch up with old colleagues and make new connections. It is also a perfect forum for startups to gain exposure as well as solicit funding and key partnerships.According to Sandhill, there…



49. Selecting A Collection Agency By Steve Austin
    If you run a business, you are sure to have some customers who require a lot of follow-up before they pay you. Often you spend too much time and energy to collect money that is rightfully due to you. Giving this task to a collection agency will help you:Concentrate on your core business rather than on non-core tasks like debt recovery. Increase your debt collection and reduce bad debt.Selecting A Collection AgencyYou must consider the following factors while selecting a collection agency:1. Ex…



50. Managing Yo-Yo Style By JoAnne Scalise
    Does being managed by others smack more of “Survivor” than Stephen Covey for you? Could there BE any more management styles out there—have you gotten to experience all of them yet? And what kind of manager are you—or should you try to be?If you’re reading this, you’re probably familiar with too many types of management and leadership styles—more flavors than months, for the most part. On the leadership, not so much. I offer to you now an additional insight into a newly designated style that yo…



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