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451. Company Liability: Inappropriate Rewards By Rhonda Goetz
     Sexual Favoritism falls under the Hostile Environment category of the federal law that governs harassment and discrimination in the workplace.The Civil Rights Act of 1964 makes it illegal to discriminate on the basis of race, color, religion, age, national origin, and sex. Businesses are required to comply with both federal and state laws governing harassment and discrimination.Sexual Favoritism is not a federal law unto itself (although some states declare it as such), but an aspect of either…



452. Managing a Language School By Jesus Davila
     As an owner of a Spanish Language School, I have been able to apply various lessons and tips I had already learned in my College Courses. Believe it or not, most of the things I learned while acquiring my economics BA are things I have never used, but the things I used have been worth it.To start a business school, the first step is researching: most people start business without any research, the eventual result is bankruptcy. Researching involves checking who your competition is, checking if…



453. Tales from the Corporate Frontlines: Creating a Culture of Empowerment By Josh Greenberg
     This article relates to the Culture & Climate competency, commonly evaluated in employee satisfaction surveys. AlphaMeasure defines climate as the effect an organization has on the employees, while culture refers more to the acceptable behaviors, attitudes, and habits of the organization as a whole. Some relevant topics include employee values, attitudes, and morale throughout your organization. Knowing and understanding workplace culture and climate leads to a better understanding of what fac…



454. The 6 Steps to Six Sigma By Michael Nelson
     Step 1Get the proper level of Six Sigma expertise at the executive level of the company. If the top leaders don’t understand the advanced six sigma principles, the company has no shot to attain total quality. This will probably require a hefty budget, entailing the hiring of several high-priced consultants for long periods of time. The consultants need to observe and gather data about the companies operations, and show the executives how to interpret the data.Step 2Get the staff involved. The …



455. Empowering Others - Giving Them Some Control By Martin Haworth
     It's been a pretty good weekend around the place - not done a lot, but I have done what I've wanted to do - and that makes the difference.I changed my role when I first left the employed world. Having been a manager for over 25 years. I became a true employee with a manager breathing down my neck. It was the most difficult thing to accept. It wasn't because I could do it better (although, then again...!), more it was that I had just no control at all. And I realised that most people who have j…



456. OE Consultants: Is There a Future for Them? By Michael Beitler
     Since my “Death of the OD Practitioner” article was published about a month ago, I have been asked whether Organizational Effectiveness (OE) consultants will experience the same fate. My answer is “no.” Of course, that assumes that OE consultants do not follow the same destructive path that Organization Development (OD) practitioners chose.OD practitioners made the mistake of not partnering with their clients to produce business results. OD practitioners looked at business executives (their cl…



457. Mastering the Difference Between Leadership and Management
     It is a common belief that management and leadership are the same role. While it is common that a manager also plays the part of the leader, these two roles are truly separate in function and in the way they add to the success of an orginization. By understanding the difference between management and leadership you will become more effective in helping others see the road ahead. To understand the difference between management and leadership, consider the construction of a new road. To build tha…



458. Management Tip - The Art of Delegation
     If you are like a lot of other competent and self sufficient people, you may think that no one else can do certain tasks or jobs better than you. This can be especially true for managers and team leaders in the work place as well as mothers at home. In such cases, you may feel that you know exactly what you want and how best to do it. There is a very common saying, 'If you want something done right, do it yourself.' While this attitude is great, the problem with this logic is that for a small li…



459. Problems with Group Decision Making By Andrew E. Schwartz
     DECISION BY AUTHORITY RULE: Many groups start out with—or quickly set up a power structure that makes it clear that the chairman (or someone else in authority) will make the ultimate decision. The group can generate ideas and hold free discussion, but at any time the chairman can say that, having heard the discussion, he or she has decided upon a given plan. Whether or not this method is effective depends a great deal upon whether the chairman is a sufficiently good listener to have culled t…



460. The Supervisors 14 Essential Truths For Communicating With Direct Reports By John Robertson
     One amazing, but sadly true, fact of today's advances in communication tools is that we really don't communicate much better than in the past.Indeed one recent study determined the number one advancement in communication tools was the availability of cheap on-line airfares.The airline trip was needed to clarify some earlier communication sent out electronically!Therefore a Manager/Supervisor must be able to clearly communicate to his/her direct reports in an effective manner.The following are …



461. Reduce Inventory Shrinkage - Put 2% of Your Annual Inventory Cost back in Your Pocket Using "Sticks"
     A previous article outlined the horrific costs associated with Inventory Shrinkage in the retail industry - approximately 4% of the total annual inventory costs. A good POS (Point of Sale) system can help cut this in half by helping to eliminate two of the major causes of Inventory Shrinkage - internal theft and 'messed up paperwork'. The last article dealt with the 'carrots' you can implement with a good Point of Sale system to reduce the internal theft component of Inventory Shrinkage. It cove…



462. New UK Laws on Staff Dispute Resolution and Disciplinary Procedures By David Miles
     October 2004 saw the introduction of the Employment Act 2002, which has brought a new approach to staff dispute resolution.It has long been acknowledged that disputes in the workplace are disruptive, stressful, and costly – both for employers and employees. Once time and legal expenses are taken into account, the average cost of an employment tribunal for a UK employer is £2,000. In addition, it is said that 50% of employees who take a case to a tribunal end up in lower paid or lower sta…



463. Management Training: Are You Satisfied With The Results? By Marcia Zidle
     If you’re not satfied with the results of your management training programs, maybe it’s because you handle training as a ‘one shot’ event rather than a process of developing your people to be better managers.One of the common misconceptions is that a manager can take a course and voila he is now skilled in communicating with others, or managing his time or delegating work. Rome wasn’t built in a day. Neither will people change in one day. Particularly many leadership competencies require se…



464. CEO's Are Great, Top CEO's Are Greater By Charlie Lang
     People in leading positions are often in a dilemma: on one hand they are supposed to give great performances, make the right decisions and so forth; on the other hand, they have to fill the role of a very confident and self-assured manager. This may be considered a dilemma because CEOs are expected to be almost supernatural, and asking for assistance in what is supposed to be their core competence (leadership!) simply does not fit the picture, no matter how necessary it may be.It is interestin…



465. Creativity and Innovation Management – Psychological Reward By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



466. Planning For Growth By Paul Lemberg
     Are you planning your business or are you planning your growth? If you are like many high-performing business people, you have an annual ritual to set your plans for the coming twelve months. Some people do it in December, others at weird, miscellaneous times of the year, but most -- me included -- tend to do it the beginning part of the New Year. It doesn’t matter exactly when you do this, but it is important you do it sometime soon. It has been said all the way back to the time of th…



467. Stop Your Employee From Becoming Your Competitor By Woody Quinones
     You know the routine. You've hired an eager individual willing to come onboard and learn the business. You've taught them, trained them, worked hand in hand and side by side for 2 solid years. Then all of a sudden your employee quits for no apparent reason.To your disbelief and utter amazement, you realize that you have just wasted the last 2 years of your life. A week or so goes by and you learn that your former employee has started a similar business and there's nothing you can do to stop th…



468. Blueprint for Leadership - How to Be a Better Leader
     If you were to build a house, you would begin with a blueprint. This blueprint proves useful because it contains more than directions on how to build a house. It also describes the finished house. So, what does this have to do with leadership?Last month I asked an audience of leaders to tell me the characteristics of an ideal leader. Their answers were (in the order collected):A good listener, enthusiasm, passion, shows appreciation, a visionary, role model, trusting, integrity, organized, knowl…



469. Retail Operations - Effective Branch Manager Support and Guidance
     As a customer how often have you experienced poor service from people obviously unsuitable for a retail environment? As a retail executive, how often have you observed poor performance or unsatisfactory behaviour within your own network of branches? If so, you have probably wondered why branch managers tolerate under-performance or poor behaviour? Anthony Dance has been supporting retail managers in performance management issues for over ten years and believes both the problem and the remedy is …



470. The Permissive Environment is the Suspect By Felix P Nater
     The permissive and participatory conduct which most employees take for granted, eventually escalates into the more serious assaultive behavior commonly referred to as employee on employee workplace violence starts with innuendos, a bad word, or simple jokes taken out of context or used to inflame another. Initiation of a proper and thorough investigation is possible under the auspices of a Threat Assessment Team. Banter between employees if left alone by supervisors becomes tense and …



471. Focus and Shoot By David Handler
     One of my earliest childhood memories is watching Lew Alcindor (Kareem Abdul-Jabbar) win his third Most Outstanding Player award while leading UCLA to its third straight NCAA title in 1969. Of course, March Madness™ is now ingrained in our sports psyche. From the unveiling of the brackets in mid-March, to the playing of “One Shining Moment” celebrating a new national champion, the NCAA Division I Men’s Basketball Championship captures our nation’s attention.Each year, the Men’s Basketball Comm…



472. Tales From the Corporate Frontlines:The Importance of a Competitive Wage and Benefit Package By Josh Greenberg
     This article relates to the Compensation and Benefits competency, commonly evaluated in employee satisfaction surveys. It tells the story of a company that needed to attract new employees and discovered how a competitive wage and benefits package was integral to this process. The Compensation and Benefits competency focuses in detail on how your employees feel regarding their compensation and benefits packages. The questions included in this competency will help your organization determine whe…



473. Problem-Solving Success Tip: Avoid Bug Mentality By Jeanne Sawyer
     Fixing bugs fixes symptoms: like taking aspirin for a headache, it may provide temporary relief but does nothing to prevent the next headache. It’s ok, and often necessary, to relieve the symptoms but you have to dig deeper if you’re going to prevent problems from recurring.The reasons and benefits for getting past the symptoms to the root causes are well-known, but many companies still tend to confine their root cause analysis efforts to well-defined technical problems such as physical compon…



474. Three Tips to Kick-start Your Management Career By Dakota Caudilla
     Going from employee to manager is like taking a quantum leap. Sometimes it's the most natural way to proceed forward, other times it takes time, patience and a good deal of planning.Tip No. 1: Look forward.There are many opportunities available to you, but you may not be able to see them. That's because opportunities normally aren't there unless you manufacture them. If you want to move into management you'll have to understand how you can better contribute to a company in a management role. K…



475. Eight Ways to Motivate Part Time Employees
     Eight Ways to Motivate Part Time Employeesby Ed Sykes ©2004In most cases, part-time employees present a special challenge when it comes to motivation. They do the “grunt” work, have little career choices, are often focused on other goals outside of your organization (college, hobbies, etc.), and are treated as outsiders by full-time employees. So what’s a manager to do? How do we turn our part-time employees into outstanding employees?The following are eight proven techniques to motivate your p…



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