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Why I always Keep my Promises By Martin Haworth
Integrity is very important to me, and I try hard to 'do unto others as I would wish them do unto me'. It hasn't always worked that way for me though.There have been times in my previous career - times that I can remember vividly even now - when promises were not kept, things were borrowed, never to be returned and where I was not on the best end of wheeling and dealing that are part of corporate politics.For me, creating honourable relationships with my people has always been important. It …

Rules for Running a Meeting By Ofer Tirosh
As an experienced manager, I can announce without a doubt that the primary reason for lack of effectiveness in the contemporary business world is that people don’t follow the rules for running a meeting. Thousands meetings are conducted each day and most of the meeting chairmen have not even heard of the rules for running a meeting. Therefore, the following article includes a brief description of the basic rules for running a meeting.1. Planning – planning is probably the most important of th…

9 Strategies for Writing Accounts Payable Procedures By Chris Anderson
The Cash to Cash Cycle Part Four of SeriesNext: Complete Cash to Cash CycleThe white flag is just a nose away…toward the Million dollar prize in cash savings for your business…So far, in Inventory and Accounts Receivable, we've found $250,000 each in cash savings. Then we found another 250K in Sales and Marketing. And so, now, Accounts Payable is the final process within the Cash to cash Cycle - and also the final $250,000.The cash cycle is undoubtedly the single most important process to op…

Bye-Bye Boring Meetings! Make Yours Remarkable! By Wendy Maynard
It’s the middle of the night. You’ve woken up with a brilliant idea on how to improve the way your business product is delivered to your customers. You scribble it down and can’t wait to share it with your co-workers during your morning meeting.The appointed hour arrives and you get your idea onto the agenda. Unfortunately the meeting proceeds without focus and at the speed of really good ketchup—slow. The person directing the meeting has gone over the same things you've already discussed ad n…

How to Keep a Good Employee: Look, Listen, Learn By Judy Ringer
Recently a client told me a wonderful story about how a change of attitude helped her to keep a valued employee.Angry and grumbling about one of the provisions in the company policy, the employee asked for a private meeting with my client, the owner of a small sales company, and began to tell her in direct terms what was wrong. The client couldn't hear anything the employee was saying because she was too busy planning her own rebuttal strategy. It was important to let the employee know that th…

Effective Transition From Employee to Leader By Kreg Enderson
Changing roles from employee to leader can be fun and very rewarding. It usually brings about more pay, more responsibility, and prestige. But it can also bring about some potential pitfalls as well. Here are 3 areas you can anticipate in advance as potential problems.First of all, many of us jump into our new role and never really know what is expected of us. We find out as time goes on just what we are not doing, typically from tough feedback from our manager. Take some time and study y…

Risk Assessment in The Workplace. Part 1.
What is risk assessment? A risk assessment is simply a careful examination of your workplace, to identify what could cause harm to people, so that you can decide as to whether you have taken enough precautions or should do more to prevent harm from being caused. Work accidents and work related ill health, can ruin lives, and seriously affect your business also, if output is lost, machinery is damaged, insurance costs increase, or you have to go to court. You are legally required to assess the ri…

The Silent Assassin - What to Do When They Visit You? By Philip Lye
IntroductionThere are a group of people in the community that will some time in their career visit your business; the silent assassin.The silent assassin displays all the qualities of a serial killer as they silently wreck havoc in your business through unrest, sabotage, bullying and non-productivity.Modus OperandiThe silent assassin is a work of art! They stalk their victim/s purposely as they maintain an outward veneer of respectability towards management and those that have authority. They…

Take Your Time - Make Time
Of all the topics that are raised in arenas where management are discussed, Time management is one of the most frequent, Here's some great thoughts on why - and how you can find great solutions to the issues raised. Time management in itself has proved to be an important elemant of modern-day business management (of activities) . To attain the highest performance standards and quality in your management career, you've got to get this right. There are some skills which may need a little practice,…

Interviewing Job Applicants Can Be Hazardous to Your Wealth
1st Fact: Interviewing applicants is the most common way companies decide whom to hire. 2nd Fact: Research proves most interviewers do lousy at predicting if an applicant will succeed - or flop - if hired. 3rd Fact: Research shows that customized pre-employment tests do great at predicting if an applicant may succeed or fail on-the-job. 4th Fact: Since you must interview applicants, even if you use tests, you need to make better predictions based on interviews. If you do not learn how to do th…

What You Should Know if People Don't Buy From You and People Don't Visit Your Web Site By Julia Tang
It is essential to understand what work and what do not work when you run business, especially through Internet. 1. You don't make people feel safe when they order. Remind people that they are ordering through a secure server. Tell them you won't sell their e-mail address and all their information will be kept confidential. 2. You don't make your ad copy attractive. Your ad lists features instead of benefits. The headline does not attract at your target audience. You don't list any testimon…

Situational Leadership as the Key to Effectively Managing People By Nick Larson
For over 25 years, major corporations and organizations throughout the world have used the concepts of Situational Leadership to improve the effectiveness of their managers. Dr. Heresy and Dr. Blanshard at Ohio State University to provide managers with a practical and simple approach to achieve the best results from their people developed one of the most outstanding leadership models.There are many ways you can be an effective leader – there is no single “school solution” to the management pro…

Close the Performance Gap By Julane Borth
One of the most difficult and emotionally draining situations you face as business owners or executives is employees not meeting your expectations. How can you handle it if they are not keeping up their end of the employee contract?Begin by taking a look at your team. Do you have the right people? Before you hire someone, think about the culture of your company, the team that you already have in place and your particular style of management. If you have a very structured environment…

Your Image Can Affect Your Success By Lorraine Pirihi
Hi!Recently one of my clients was looking to hire a financial controller for her business. Out of all the people who applied, the most suitable person was John.John had most of the attributes Jenny was looking for. Using our tip sheet Hiring the Right People as a guide, it was easy for her to narrow down her shortlist of applicants.Unfortunately there was one negative aspect about John… his appearance. Although he was dressed in suitable business attire, he was extremely overweight. This both…

Getting the Marketing Groove
Wouldn't it be great to have a year where your marketing efforts were streamlined and got the results you were after? None of us want to struggle with marketing, and yet this is the one topic that continues to be highest in the minds of small business professionals. Let's really consider some of the reasons that can sabotage our marketing efforts, and how we can turn that around. Lack of a marketing mindset - we don't see ourselves as in the marketing game. The truth is, if you are out there ru…

Document management : A dream of paperless office By Navneetkumar Kumar
What is document management: When we think about "Document Management" we usually see a picture of paperless office. It is not an easy task to make an office paperless due to several existing problems based on Industrial needs. Even it is very much difficult to make a shop paperless using document management. Document management is about to manage the document in such a way so that it can be within our reach whenever needed in the desired form without wasting extra time and space. Since comput…

Biometrics and ”Return On Investment” By Terrence F. Doheny
At this time of tight budgets, the mantra of business is “Return On Investment!” With few exceptions, expenditures are measured against the bottom line. Outlays for capital expenses are strictly evaluated in terms of profitability and the total cost of ownership. The era of purchasing new gadgets due to their “whiz-bang” factor is long gone. How can biometrics provide the sought after “R.O.I.” in this environment?A biometric hand reader prevents a felon from entering your office or warehouse. …

Three Ways to Transmit Loud and Clear By Linda Henman
The heart of a fool is in his mouth, but the mouth of a wise man is in his heart. --Benjamin FranklinHow often have you said something that you thought was perfectly clear, only to find out later that the receiver had taken it in exactly the wrong way? A boss’s ability to communicate well with direct reports depends on the capacity to transmit meaning between people through the use of words. These words give us the ability to represent the world through symbols, a skill that that allows us…

So, You Want to be in Management? Five Essential Factors that Will Determine Your Chances By RJ Lancaster
The following information is based upon over 500 interviews with senior executives with whom I conducted over the past four years. These senior executives represent a variety of industries and organizations. It is interesting to note the similarities of their responses. The research concentrated on five areas:1. How they gained their experience and knowledge to become a senior executive.2. What are their attitudes and opinions concerning the youth of today?3. What are they most concerned about…

7 Tips for Growing Your Business You Do Not Want to Ignore:
Growing companies must always be ready for the next challenge. If you fail in meeting critical business challenges you will not grow. Challenges often require some type of breakthrough. But do not be misled. A business breakthrough does not have to be something no one has thought of – it just needs to be a solution to your problem that you can act on now. Breakthroughs may involve simply finding the solution to a common, nagging problem or it may be nurturing a more complex way of thinking. We a…

Don't Throw Money Away On Training - Planning Well Will Cut Costs and Increase Value
We've all done it. The glossy brochure with catchy headlines promoting training courses which seem too good to miss. We either see them ourselves or employees bring them to us with a previously unknown 'need' to have this training. Before we know it a large chunk of the annual training budget has gone on courses we didn't even know existed. This sort of reactive approach to training and development costs far more than systematic training and is usually far less effective. So, how do we do this …

I Said Pareto Chart… Not Potato Chart! By Martin Pl
Does this sound familiar? You were hired for the new management position. You were tasked to turn the numbers around. You take some time reviewing the current situation. Now it’s time to take a look at the current processes and get your staff together to analyze the data. You tell them that you want to brainstorm; work on a few mind maps, whip out a couple Ishikawa’s to get started and then have them bring Pareto charts relative to their respective functions.One of your department heads looks …

Employee Motivation Made Easy! By Willis Brown
I am often asked my secret to motivating employees. With over 20 years experience supervising and managing employees, I have found there is only one real key. That key is you must care about people. It comes so natural to me to ask an employee about his or her family, hobbies, problems, or recent accomplishments that I may be aware of. I’m sorry but this is something you can’t train people to do. You can, however, promote an atmosphere that encourages this type of employer to employee relatio…

The Secret Of Overcoming Resistence To Change By Maria Boomhower
Mahatma Gandhi stated that no one can oppress you more than you oppress yourself.I believe this to be true, especially when it comes to change. I have witnessed people, putting up with horrible conditions rather than change. And so, it is no wonder change is considered one of the most difficult things to deal with for a business.For many people, there is nothing more fearful. They like the comfort zone of knowing exactly how everything works and knowing where they stand.Many even resist prom…

Three Business Lessons From The US Postal Service By Denise O'Berry
There was a buzz in the air recently about the US Postal Service. Seems as though they were running into a budget deficit in the billions.The Postal Service claimed they must cut Saturday service to customers to stay afloat -- a service they had provided for years. And one that customers expected. They said people using email instead of regular mail made a major dent in their profits. Customers were in an uproar. If customers had a choice, they'd lose many. Welcome to the real world of busines…

1. Time Management and the "to do" list
I recently did a web search on time management and received 50,500,000 hits. In reality probably only two to three hundred of them were really about time management, but the prevalence of such sites indicates how important the concept is to all of us. The time management industry is flooded with books about how manage your day. Time management tools with everything from computer programs for scheduling to the ubiquitous planner to simple task lists can be found in every bookstore across the coun…
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2. Creativity Management - The Value of Being Prolific By Kal Bishop
When asked his secret to success, the author Graham Green said that it was down to his always writing 500 words a day. There are real reasons why this philosophy rings true:a) The single best creative product tends to appear at that point in the career when the creator is being most prolific – quality of output is closely related to quantity.b) In the early stages, relative lack of experience, knowledge and refined methodology limits performance to sub-optimal levels. With time these factors i…

3. Management - Mary Poppins Style! By Martin Haworth
Mary Poppins describes a style of management which has for too long been hidden in many businesses and organisations.Think about it.She's "Practically perfect in every way" - is that not what we want from a boss? Someone who is almost brilliant at everything - yet with a hint of not being absolutely perfect? Someone we can trust and depend on - yet who is truly human with is and falls down occasionally too?And then there's the cut to the chase with, "Bert, what utter nonsense. Why do you…

4. Tales From the Corporate Frontlines:Going International and Learning about Cultural Diversity By Josh Greenberg
Going International and Learning about Cultural DiversityThis article relates to the Diversity in the Workplace Competency, commonly evaluated in employee satisfaction surveys. This competency explores whether your organization provides understanding and supports interaction among diverse population groups while respecting individuals' personal values and ideas. Research shows that by fostering a climate where equity and mutual respect are intrinsic, an organization can create a success-orient…

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