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Leaping Asset Management Hurdles By Donna Johnson Edwards
I attended ECPweb's Software and Asset Management Summit '04 at The University of Chicago to deliver a workshop on software auditing and compliance. It was a great opportunity for me to talk with other industry professionals as well as to speak with IT and asset managers tasked with implementing asset management (AM) and compliance programs.As I reflect back on my conversations, I realize that certain hurdles to achieving AM program success are common in just about every company, regardless of…

Encourage Curiosity and Generate Creative Employees By Robin Henry
I was sitting at my desk trying to get inspiration for an edition of a newsletter I write when grandson Tory, who hangs out with me a lot said, 'What's this Pop?' He'd been progressively going through the top drawer of my desk and it was about the 10th time I'd answered. It got me thinking about curiosity and how uncluttered minds remember.When we are three like Tory we are very curious about our physical world and the cornucopia of gadgets and animate beings that fill it. It's a period of rap…

Small Business Checking Accounts By Lance Winslow
ACCOUNTING AND BILLINGCHECK BOOKSWe recommend that you maintain a business checking account in addition to a small business credit card merchant account so that you can take credit cards from purchasers. This way you will know exactly how much is going into your merchant account and how much of your volume percentage is being done through credit card usage. You should shoot for 50-60% credit card sales and debit cards. If you are an owner/operator, you may not be as concerned with this numb…

Problem-Solving Success Tip: Test Your Assumptions About Everything By Jeanne Sawyer
Test your assumptions about everything.Assumptions have a way of creeping into all parts of a problem-solving project. They’re often wrong, which can lead to a lot of wasted effort and even cause a problem-solving project to fail entirely. It’s very easy to take a strongly stated assertion as true, especially if it’s the boss who makes it. Remind everyone involved to be skeptical and on the watch for untested assumptions.Problem definition.Check the facts first to be sure that you and your tea…

A Checklist for Organized Executives By Cynthia Kyriazis
I could begin this article by providing a checklist of organizing techniques for you to incorporate into your daily work routine. The goal would be to become and remain organized, improve your time management and reduce your stress while increasing your productivity. This checklist could include items such as managing incoming information, keeping the desktop free of clutter, creating a user-friendly filing system, etc. And I suspect there are many other organizing and time management consulta…

A Winning Way to Handle New Ideas By Azriel Winnett
Janet DiClaudio, who was charge of medical records at two large American hospitals, had an unusual problem. But, the past master in finding creative solutions to work related problems that she was, she found an equally unusual solution. Of course, proper record keeping is critically important in any hospital. Moreover, if it is run on a commercial basis, medical records will determine how and what the institution gets paid. On the other hand, filling out medical records is not the most exci…

Overcoming Perfectionism By Alicia Smith
Perfectionism can get in the way of building or marketing a successful business. It can prevent us from moving ahead quickly or from taking advantage of business opportunities. We set ourselves up with unrealistic expectations or goals, which can be damaging to us personally or professionally. Striving for perfection can damage our self-esteem because we never feel like we are good enough. Instead, consider adopting an attitude of striving for excellence. Look at failure as just another t…

Inventory Control: Can You Afford Not To? By Leon Chaddock
Inventory control is the most basic form of protection that you should have in your retail establishment. If you have people come into your location, then you need to make sure they are not leaving with anything that they should not be. But, many business owners do not know the right way to handle inventory control. There are various methods that you can use and they all work well in their specialties. If you have had enough with shoplifting, employees stealing or other loss prevention iss…

Business Innovation – Organizational Culture By Kal Bishop
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …

Twitch Speed: Reaching Younger Workers Who Think Differently By Marc Prensky
Every parent, educator, and manager knows that "Nintendo children"--those born after 1970 and raised on video and computer games, Walkmans, the Internet, etc.--are different. Unfortunately, the Gen-X discussion has focused mainly on the youths' supposedly short attention spans and attention-deficit disorders, ignoring or underemphasizing what is perhaps the most crucial factor--that this under-30 generation thinks, and sees the world, in ways entirely different from their parents.An example: T…

Leadership in Troubled Times By David Meyer
Leadership in Troubled Times The first task of a leader is to keep hope alive. - Joe Batten Leading an organization can be challenging, even when times are good. When times are troubled, it is even more important for leaders to come to the forefront and provide direction and inspiration. We face challenging times today with a weakened economy, layoffs, and intense scrutiny of a mistrustful public sector. As leaders, now is the time to stand up for our beliefs. I subscribe to a value based l…

5 Ideas To Leverage The 3 Stages Of Career Development In Your Organization By Dan Strakal
In most industrialized nations, the average age a student graduates from high school is 18 years old and the average retirement age is 65 years old – a difference of 47 years. On average, most people work 40 to 50 years of their lives. It is well established that during these 40 to 50 years of employment workers undergo at least three distinct phases in their career development:1. The “Bring It On” Stage2. The “Realistic” Stage3. The “Reinvention” StageThe Bring It On Stage ranges from th…

Status Quo Pep Talks That Can Threaten Your Leadership By Brent Filson
Organizations live and die by results. Yet most organizations get a fraction of the results they are capable of. There are many reasons for this: poor strategy, poor leadership, insufficient resources, etc. But one main reason is overlooked by most leaders. Many organizations stumble because they are permeated with a robust status quo.The trouble with the status quo isn't that it gets poor results. After all, if you know you're getting poor results, you can do something about it. You can…

Decision Making By Christopher J Thomas
Recent studies have shown that industrial supervisors are working at less than 60 % of their potential. Basic management skills training is guaranteed to change all this and at such little costIntroductionOne of the world’s most memorable quotes is from Shakespeare's Hamlet - to be or not to be is all about a decision. It is a dramatic example of someone dealing with a critical decision. Freely making and executing a decision is at the very essence of human life.Only human beings have the dev…

Workplace Violence - People are Dying Going to Work By Philip Lye
Workplace violence has become a tragic reality today. From minor instances of harassment to homicide today’s workplace is littered with danger.Violence can be described as the unjust or unwarranted use of force and power. Many people in their workplaces are the victims of violence, including verbal abuse, threats, harassment, physical assault, serious bodily injury and death.We know that violence can occur in any occupation and in a variety of situations. It can be internal to the workplace, o…

Top Ten Tips for Outstanding Customer Service By Martin Haworth
Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way.Be Your Customer Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback. Give Memorable Service Make the life's mission of everyone (yes, everyone!) to be customer focused - even those seemingly out of direc…

Five Days to More Effective Inventory Management By Ken Town
The litany of headaches related to the implementation and on-going care-and-feeding of enterprise-based inventory management applications (upgrading, downtime, maintenance, hardware obsolescence, and so on) is long. These implementation issues are enough make the savviest of companies want to engage in anything but another supply chain or inventory management software implementation.For this reason, your organization should consider adopting a hosted inventory management solution.Because such …

Cost Reduction - Get Extra 10-20% Profit By G Ram Kumar
1. Elimination of waste.The single most important factor contributing to costs is wastage. Eliminating waste can by itself cut costs from 10 to 20%. The main areas of waste are:(a) Input Waste: Substandard quality rawmaterials and other inputs while appearing cheaper work out to be very costly in the long run. They affect the end-product's quality directly. Indirectly they cause frequent damages to men and machinery and add to maintenance costs. Frequent purchase returns, consequent alternate…

Sprituality & The CEO By Nick Arrizza, M.D.
When shareholders are breathing down your neck it may feel that talk of incorporating spirituality into one's life and work is nothing short of a nuisance. I would like to suggest and try to show however that in fact introducing what I will later define as a spiritual energy into your life and work will help you to enhance your performance, reduce your stress and improve your health.Let me first start with what I mean by spiritual energy as it may surprise you. Have you ever experienced yourse…

Effective Induction - More Than Showing Them the Lunch Room
Induction or orientation to the work place typically involves showing the new employee around, telling them about the organization and showing them where they will be working - if it happens at all. After selecting the right person, ensuring an appropriate induction is probably the next most important event in maximising results from people - yet it is often left to chance. Even many large organizations only provide induction programs when there are enough new employees to make up a reasonable s…

Meaningful Diversity: Creating Cultures of Inclusion
As you look around your workplace do you see a too comfortable “sameness” in the faces present? Are you able to make decisions almost too quickly because you’re all “on the same page?” Do you find yourself doing things the same way and getting the same, or even diminishing, results? Same, safe, easy, comfortable, nice, and good will never get you further down your road to innovation, excitement, success or greatness than you are in this moment. Explore how the dynamic tension of differences, pro…

Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk Part 3 By Brent Filson
To develop and deliver a great Leadership Talk, you must understand that every Talk has three important parts. (1) Audience Needs. (2) Strong Belief. (3) Action.(1) Audience needs: The first step in putting together a Leadership Talk is to understand the needs of your audience. As I explained in Part Two, they cannot be ordered to be your cause leaders. Their commitment is one of free choice. They will not make that choice unless they believe that their being your cause leaders will in som…

Appraisal Interviews: What To Say & How To Say It By Andrew E. Schwartz
STEPS TOWARDS A GOOD APPRAISAL INTERVIEW:Don’t say: “You just don’t seem to care about doing a good job.” “You seem to be more interested in scoring points against Charlie than in working with him.” “You’re too defensive.” Do: Stick to behavior. say, “Here’s what I saw,” or, “Here’s what I heard you say.”Here is some advice for supervisors that will contribute to a successful appraisal interview. 1. Stick to goals. Measure performance against previously discussed and agreed upon goals. 2. Do n…

Ad Copy Tips
What percentage of prospects come your way as a result of your ad copy? What percentage of sales do you close because of your ads? Well, increase both percentages with some of our tips, tailored to your own ad campaigns. 1. ERRORS - It's tough to have 100 percent perfect ad copy. Nearly impossible! So tell your readers that whoever spots five errors in your ad copy due to grammar issues or misspelled words, wins a reward. This way your readers will not only be reading your copy longer, increasi…

Problem Solving: This Simple Process helps Identify Creative Solutions to Difficult Problems By Doug Staneart
Five years ago, a couple of instructors that I was working with and I were brainstorming about different ways to promote our training programs more easily. Up to that point, I had spent my entire career in training focused primarily on helping individuals become more successful by helping them strengthen certain skill sets such as public speaking, management skills, and selling skills. We noticed that out of our classes, about 80% of participants were individuals, about 15% came with a friend,…

1. Systems Thinking and Open Systems in Organizations By Michael Beitler
Systems thinking is important for Organizational Change (OC) practitioners (and managers) because rarely is there an "evil" person in the organization bent on bringing pain and destruction. Bad behavior, or ineffective behavior, is often unwittingly rewarded by management. Protecting turf, not communicating with peers, not contributing to the team, high absenteeism, and resisting change happen for a reason.In many organizations (especially in American organizations), the management team goes…

2. Crisis Management Tips By Colin Ong TS
The term crisis management has different connotations. In this article, I will try to provide pointers that can be used in most situations:Is It A Crisis In The First Place?:This question is important to ask, as there are many situations that go wrong because the right person to handle it is not around. You may be in charge of a project until your supervisor comes back and are unable to contact him during a crisis. You have to make your own decisions in his absence and your action is depend…

3. Time Management and the "to do" list
I recently did a web search on time management and received 50,500,000 hits. In reality probably only two to three hundred of them were really about time management, but the prevalence of such sites indicates how important the concept is to all of us. The time management industry is flooded with books about how manage your day. Time management tools with everything from computer programs for scheduling to the ubiquitous planner to simple task lists can be found in every bookstore across the coun…

4. Delegation For Managers: What Should You Do And What Should You Delegate?
As a manager, you're expected to decide what needs to be done, gather the resources to do it, and then decide who does what. Okay, managing is a little more than that, but it certainly does include setting goals, gathering resources, and delegating tasks. Now, if you're like many managers, there sometimes isn't any clear line between the work you think you should do, and the work you think your staff should do. In fact, you may not be a 'pure' manager (is there such a thing?) in the sense that y…

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