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401. Conflict Resolution - Managing Workplace Conflict By Kelly Graves
     It goes by many names -- conflict prevention, conflict resolution, conflict management, the names go on. These terms were all created to combat a similar problem. For the most part, people who deal with these issues all agree with the same principle:Conflict resolution at an early stage is less costly and more manageable than trying to deal with its repercussions later.First, let’s discuss the types of conflicts we have observed in our years of experience working with organizations.We have obs…



402. Poor Employee Performance: How to Deal By Andrew E. Schwartz
     KEEP WRITTEN RECORDS: “Document !Document! Document!” Keep a record of periodic performance reviews, incidents of unsatisfactory performance, conferences where warnings are administered or terminations are announced. Issue warnings and terminations in writing as well as verbally. When dealing with a particularly unstable or vindictive employee, request that the employee sign a written summary of a warning or termination conference to attest to the fact that the summary is accurate (not that th…



403. Great Groups! - Getting a Group to Think Like a Genius By Kevin Eikenberry
     Great Groups! - Getting a Group to Think Like a Genius Wouldn’t it be great to have an Edison or Einstein, or Mozart at your next meeting?  If you had a genius at your meeting, do you think you might come up with better results?  Let me be the first to tell you that those people won’t be at your next meeting.  But there are some things you can do as a facilitator - some techniques and tactics that you can use with the group that will help them work better.  In this article you will learn some…



404. Are You Cascading Your Strategy, or Fragmenting It? By Stacey Barr
     INTRODUCTIONThe typical approach executive teams use to cascade, or roll out, their strategic direction is to produce a clear set of goals, objectives, critical success factors or a scorecard and then get each departmental or functional manager to take this on board and customize it for their part of the organisation. The trouble then begins…A TYPICAL APPROACH: EACH DEPARTMENT ADOPTS OR ADAPTS A VERSION OF THE CORPORATE STRATEGYThe first phase of most organisational planning processes is that …



405. How to Say "No" By Steve Kaye
     Rejection hurts. No one likes to give it or to receive it. We all wish we could live in a world where everyone said "yes." And yet sometimes you have to say "no."Here is how to say "no."> Be CourageousSome people feel afraid to say "no." They may either expect a hostile reaction or they want to be helpful. As a result, they end up inconveniencing both themselves and other people.Recognize that it is okay to say "no." In fact, most people would rather receive a solid "NO" than an insincere "…



406. Why Is This The Most Important Question You Can EVER Ask... About ANY Project!
     Why Is This The Most Important Question You Can EVER Ask... About ANY Project! From the desk of: Arne Yri http://www.ProjectManagementMadeEasy.com Simply put... The most IMPORTANT question about ANY project you can EVER run is the FOLLOWING: HOW SERIOUS ARE YOUR MANAGERS - CEO'S and Board of Directores even at getting the PROBLEM (project) you're said to be manager of - RESOLVED? So... Stupid Question you say? Sure is, but in spite of stupidity - stupidity exists - and even more than you would…



407. Applying Lean Six Sigma to Service By Peter Peterka
     Although both Six Sigma and Lean Flow have their roots in manufacturing, it works just as effectively in service industries. Much of the U.S. economy is now based on services rather than manufacturing and many service organization managers are wondering how they can achieve the tremendous process improvement benefits of Lean Six Sigma to their service organization. Many service organizations have already begun to blend the higher quality of Six Sigma with the efficiency of Lean into Lean Six S…



408. Executives and Emotional Self Awareness By Nick Arrizza, M.D.
     A major problem impairing an executive's performance is his Emotional Blind Spots. Emotions, whether we like them or not, have a significant impact on one's decisions. An example is the Enron case where executives ran into severe ethical and legal consequences after falling prey to the destructive negative emotions of greed and self-interest. It is perplexing how many success driven executives, choose to fear addressing the impact of negative emotions on personal and organizational performance…



409. Cultural Differences: Making it Work Virtually By Susan Totman
     Working virtually adds a whole new dimension to the phrase “cultural differences”. It immediately becomes apparent how different people around the world work, live and network.The barriers have been lifted. We can now work “real time” with people around the world, assisting and serving from thousands of miles away in a flash. What is commonly not considered is the fact that though we are working closely together, we may have vastly different views of the world, various business practices an…



410. Motivation - It Starts with Acknowledgement By Alan Fairweather
     Acknowledgement is about recognition or attention from another person. It can be physical such as - a pat on the back, a touch or a handshake. It can also be psychological such as - a word of praise, a compliment, even a "hello!" It can even just be time spent with the person.Physical and psychological attentions are absolutely vital to human beings. We all need it and we need it every day. However, it must be said that every human being has a different level of need for acknowledgement.If you…



411. What Every Manager Should Know About How to Overcome Boredom By Etienne Gibbs
     Do you find yourself easily becoming bored or tired at work for no apparent reason? If that's the case, then pay close attention. Research has shown that fatigue and a worn-out feeling are often caused by unproductive mental attitudes. If this describes your case, read on to learn six ways you can overcome boredom.* 1. Actively listen to everyone you meet: When you're interested in people, life is never flat or dull. And when you listen actively, you are so involved in what the other person ha…



412. Focus on Outcomes to Keep Your Business On-Course By Dan Strakal
     Did you know that an airplane in flight is off course nearly 98% of the time? No flight is completed in a straight line from Point A to Point B. Gravity, side winds, updrafts, and downdrafts are continually moving the plane off course. And yet, the majority of flights arrive at their planned destinations safely and on time. How do airline pilots make this happen? They continually keep the outcome or result in mind, say departing from Los Angeles and arriving in Honolulu. Pilots constantl…



413. How Managers Can Turn Failures Into Successes By David Krueger MD
     Although there are real, external reasons for managerial difficulty – including massive reorganization after takeovers and the realities of discrimination due to age, sex, and race – managers fail most often for reasons they themselves create.These reasons include ignoring the application of emotional intelligence, failure to recognize individual motivation to be effective, and a failure to adapt to change and rebound from setbacks. With only slight modifications, the context of the following…



414. Ad Copy Tips
     What percentage of prospects come your way as a result of your ad copy? What percentage of sales do you close because of your ads? Well, increase both percentages with some of our tips, tailored to your own ad campaigns. 1. ERRORS - It's tough to have 100 percent perfect ad copy. Nearly impossible! So tell your readers that whoever spots five errors in your ad copy due to grammar issues or misspelled words, wins a reward. This way your readers will not only be reading your copy longer, increasi…



415. How to Reduce Temporary Employee Turnover By Austin Culley
     The use of temporary services to stock a farm of employees is beneficial in a number of ways for an employer, and detrimental in others; but the one that will always be heard is that good labor is hard to find when using these services.This is a very real and expensive reality for some, and the blame always falls on the employee. However, denial is a great way to be unsuccessful, and the word can be added to the overhead of any business that chooses to be less attentive.Big businesses cultivat…



416. A Word or Three About Delegation By Mike Shannon
     One of the hardest things for a small business owner to do is to delegate. Giving up control, trusting employees to get things done right or even properly identifying tasks that can be delegated are just a few barriers to proper delegation. Sadly, I've been in some offices where the owner was printing off 100 letters and getting mailing labels ready while the receptionist was filing her nails waiting for the phone to ring. Something is wrong with this picture.The first two hurdles require ment…



417. Meaningful Diversity: Creating Cultures of Inclusion By Susan Schutz
     In the fitness room the other day, I caught a glimpse of a movie trailer on television. A father spoke very open-heartedly with his son about his work as a fireman. He acknowledged the fear that welled up in him when he looked into a small, dark room filled with life-threatening heat and flames, and described the instinct to run in the opposite direction.He had to pause in a safe hallway and assess the situation, the father explained, consciously remember why he had chosen his work – a…



418. How to Make Your Tanning Salon More Profitable By Robert Geoghegan
     Do you own or manage a Tanning salon?Do you have a Tanning Salon but feel increasingly concerned about the local competition and the subsequent dwindling customer base? It doesn't seem to matter how professional you are or how good your Salon is, it seems that price is King, and because your competitors do it cheaper - you are losing out.Well, at the moment there is a new weapon, and this weapon is a Nail Art Machine, use it to fight back, by offering a service that your competitor doesn't. Yo…



419. People Reading in Real Time By Pat Wiklund
     We've heard the slogans: career success depends on developing relationships, establish rapport with your colleagues. And do it quickly! No longer is it enough to treat our co-workers the way we would like to be treated. Now we are being challenged to employ the Platinum Corollary to the Golden Rule: do unto others the way they would like to be done unto.But how can you do it? How do you quickly size up a new team member, or an internal customer, and then shape your approach to his s…



420. Getting and Keeping Good People
     As the competition for talented people picks up, forward thinking managers need to assess how they are positioned to keep their good people and attract some more. Get the basics right People who have choices, and good people normally do, look for certain features in their employer. It continues to amaze us as we visit different businesses how little attention is paid to some of the basics in the work place. Why would someone put up with poor pay, disinterested management, run down physical surr…



421. Improve Your Income
     We all want to improve our top line - our income - be it our salary or business profits. Here are the 5 Ways to make it happen: 1. You need to figure out what you want, and don't settle for anything less without a struggle. Build a fortress around your desires. Figure out how badly you want it. Figure out how you are going to get it. Form a plan and reward yourself along the journey. The difference between an achiever and a super achiever is that the super achiever gets out of his comfort zone a…



422. Profound Knowledge By Peter Andersen
     We all are on a quest for knowledge. Whether its information that will make our lives easier or just small packets of data that in a trivial way allows us to sort out "why things are the way they are on this planet." As intelligent beings we are constantly receiving and sorting information, in most instances, we are overwhelmed. Therefore, when relevant information arrives that is meaningful, concise and thought provoking, we have a tendency to reflect on this data for the principles and guida…



423. More Computer Consulting 101 Hiring Tips (Part 2 of 2) By Joshua Feinberg
     Does your company need to retain the services of a competent computer consulting firm, but you have no idea how to really evaluate “competence”? In the first part of this two-part series on Computer Consulting 101 hiring tips, we looked at why small businesses find it so difficult to hire good computer consulting companies, as well as four basic questions that you must be addressed when searching for a new computer consulting vendor. Now in this second and final installment of this two part se…



424. How Bad Communication Can Hold You Back and How to Break Free of It By Andrew E. Schwartz
     The reason jobs are often not done right and employees are fired is because of lack of skill. Right? Wrong! Poor communication and ineffective human relations are the major causes. Remember: Communication is a “meeting of meanings.” It’s getting through to the other person what you mean in a way that they understand. In fact, you want them to do more than understand, you want them to act on the information in the correct way. Effective communication is talking and listening to create that unde…



425. Lateral Thinking, Logical Thinking, Applied Creativity By Kal Bishop
     Certain processes enhance creative output and others enhance innovative output. Defining creativity as problem identification and idea generation and innovation as idea selection, development and commercialisation, this article will tackle stages two and three using the three-stage process of lateral thinking, logical thinking and applied creativity.The start of the process involves building a sizeable idea pool of quality ideas. In this article, we can define quality as being a large number o…



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