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376. Create Your Dashboard for Success By Larry Galler
     Driving down the road our eyes frequently scan the vital instruments on the dashboard that monitor speed, fuel level, coolant temperature, and oil pressure. The modern vehicle also has many more devices that constantly monitor various systems for fuel mixture, exhaust gasses, timing adjustment and others. If there is something amiss, sensors trigger the “check-engine” light. As long as the instruments register within their normal range the “check-engine” light stays off and we drive along c…



377. The “Better People” Fallacy By Arvind Kumar
     It’s easy enough to convince your own staff that better people will prevail, even against the odds. It’s what they want to hear. And surely in a marketing war quality is a factor as well as quantity.It is, but superiority of force is such an overwhelming advantage that it overcomes most quality differences.We have no doubt that the poorest team in the National Football League could consistently beat the best team in the NFL if it could field 12 men against the opposition’s 11.In business, wher…



378. 25 Great Ways to Find the Right People and Not Break the Bank By Marcia Zidle
     Are you trying to hire dozens of hourly workers or a senior executive? Where do you look and how do you get the word out? There are many ways to find the right people besides placing want ads.Here are 30 innovative and inexpensive ways to expand the pool of potential applicants. Pick and choose the ones that “fit” your company and your budget. Place ads on TV and radio, in the movie theater, at bus stations and airports, etc. Register to list your open positions with your state and local emp…



379. Organizational Culture Change: Is It Really Worth the Effort?
     Much has been written about changing organizational culture. It's an exciting topic because of the enormous potential benefits derived from changing an organization's culture. While exciting because of its enormous potential, attempting to change organizational culture can lead to enormous frustration. It is important to understand how deeply the roots of organizational culture go. Organizational culture is rooted in the shared tacit assumptions of the organization. These tacit beliefs drive beh…



380. How's Your Company "RQ" (Reputation Quotient)? By Phil McCutchen
     In light of recent corporate scandals, from Enron and Global Crossing to those of once trustworthy mutual funds, is it any wonder that more people are asking, "Can I trust this company enough to do business with them?" But the trust issue isn't just relative to the buyers of your products and services, its vitally important to employees as well. Impacting their retention and performance in very real ways.According to a survey of 1,200 workers by global consulting firm Watson Wyatt, forty-four …



381. Your Ultimate Leadership Feedback Loop: Their Leadership
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 517Summary: Leaders need feedback to thrive. If they don't constantly evaluate how they are doing as leaders, they face repeated failure. Here is one important feedback…



382. Innovation Management – Producing Great Products, Motivation By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



383. Muggers in Our Midst - When Rumour and Gossip Pay You a Visit By Philip Lye
     ‘I heard it on the grapevine’ the old song goes. But the grapevine has the potential to cause your business strife, misunderstanding and ruin! In effect the rumour mill and gossip are dangers you cannot ford to ignore. People who indulge in these behaviours are like muggers – they leave you feeling you have been robbed!Many small business owners and managers are so busy that they fail to take notice of the poison disseminated through their organisation like a cancer silently consuming all befo…



384. Quick Quiz - Measure Your Meeting Mastery
     Here’s an easy quiz to check the health of your meetings.1) Who leads your meetings? -- a) No one, b) Whoever has the loudest voice, c) A facilitator2) What happens to the ideas in your meetings? -- a) If we had to think of ideas, it would be work, b) We make fun of them, c) A scribe writes them on a chart pad3) Are results obtained in your meetings? -- a) We eat all the donuts, b) And we drink all of the coffee, c) Yes!4) Do your meetings have an agenda? -- a) Is that some kind of cabinet?, b) …



385. The High, High Price of Distrust By Azriel Winnett
     A paper manufacturer with over 300 employees once announced that it was planning to move to more spacious and attractive premises thirty miles down the road. When staff members heard the news, they were very apprehensive. Would transport be provided, so that they would be able to commute easily to the new factory? What would workplace facilities be like in the new place - even if the plant itself would be bigger and brighter, maybe working conditions would be inferior? And what about w…



386. Countering the False Notion that Six Sigma is Elitist By Peter Peterka
     Too often, when people think of Six Sigma and black belts they see them as having an elitist connotation. The opinion that Six Sigma is elitist or that black belts are elitist, however, are false. In its purest form Six Sigma is a “way of life” for an organization serious about process improvement. It just happens to have certain characteristics that people like to throw stones at. That some people have come to believe this false notion is because they have misinterpreted the nature of Six Sig…



387. 8 Ways to Get More from your Existing Customers
     For many of us - especially those in service businesses - our existing and previous customers are vital for three reasons: 1. They have already bought from us, so providing they had a good experience, they might buy from us again. We also know that getting a new customer is much more expensive than selling to an existing customer, so by continuing to sell to them, we are really saving ourselves some money. 2. They can give us invaluable feedback on how we did. Was our service good enough? Did we…



388. Identifying Potential in Ourselves and Others By Kevin Eikenberry
     If there is someone nearby as you read this look in their eyes.  Look closely and you will see great potential inside this person regardless of how “successful” or accomplished they are.  If you are alone, get up, find a mirror, and look in your own eyes.  There is great potential there too! If you don’t believe this premise - that great potential is inside each of us - there is no reason to continue reading.  Why?  Because this article will give you concrete steps to help you recognize and f…



389. 6 Shared Factors of Successful Executives By Jason Katzenback
     These factors where determined by interviews with and books from very successful people. Fac­tors which eminently successful people con­sidered essential were collected and classified. They were gathered from talks with big men, from personal letters, from printed interviews, and from books… the end result being ideas of thirty-one of the most successful people of our country.Although their ideas differ, yet certain factors are listed by each of these men; and seventeen qualities are mentioned…



390. Top-Ten Reasons Why People Quit Their Jobs By Gregory Smith
     There are many reasons why good employees quit, most are preventable. From my years of experience as a consultant, I’ve identified a “Top Ten” list of reasons why people leave jobs:1. Management demands that one person do the jobs of two or more people, resulting in longer days and weekend work.2. Management cuts back on administrative help, forcing professional workers to use their time copying, stapling, collating, filing and other clerical duties.3. Management puts a freeze on raises and p…



391. 6 Meeting Planner Tips By Carla Rieger
     Planning a meeting or conference is no cakewalk. Here are the top tips from expert event planners who have handled hundreds of association conferences:1. Articulate Your Goals: This may seem obvious, but you would be surprised how easy it is to forget this step. It's harder to plan and choose when you have fuzzy thinking. Here is an example of a clear conference objective. To provide attendees with an opportunity to rethink their roles in the rapidly changing library environment and to enh…



392. Managing Yo-Yo Style By JoAnne Scalise
     Does being managed by others smack more of “Survivor” than Stephen Covey for you? Could there BE any more management styles out there—have you gotten to experience all of them yet? And what kind of manager are you—or should you try to be?If you’re reading this, you’re probably familiar with too many types of management and leadership styles—more flavors than months, for the most part. On the leadership, not so much. I offer to you now an additional insight into a newly designated style that yo…



393. Bar Charts Brought to Life: Index of Interactive Information for HTML and PDF By Joe Miller
     Bar Charts and the Information ChallengeWhether one is an unknown entrepreneur or Donald Trump, an elementary school teacher or a university president, a 6th grader researching other countries or a government leader visiting them, each person in any capacity has at least one thing in common: information.Let me explain why I use bar charts as an example. Whether information is being acquired or distributed for business or educational purposes, the challenge that arises is how to compile all of …



394. Hire People For What They Do Best By Jacob Madison
     I recently flew from Seattle to Atlanta, I realized, just as we began our taxi, that it takes hundreds of support personnel to maintain a flight. I saw the woman at the check-in desk, security, pilots, luggage handlers, flight crews, air controllers, and the various staff physically on the tarmac doing whatever people do on an airport tarmac.Just as it takes hundreds of people to make a flight a reality, it takes a small army to run a business. One thing I have learned in my short-life of busi…



395. Re-Discovery Procedures for Building Effective Management Systems: Phase V By Chris Anderson
     Now we turn the corner to our final phase: Re-Discovery.Last year marked the 200th anniversary of the expedition of Lewis & Clark, and much has been written about their remarkable journey up the Missouri River and on to the Pacific. This band of explorers was aptly named The Corps of Discovery. In reality, The Corps made two trips, the second being their return. It is likely that the unheralded return journey was more revealing and insightful than the outbound leg, offering them a chance to re…



396. Coping with Mergers: Executive Coaching: Case Study By L. John Mason
     Merger and Acquisitions... Management Culture ClashManagement styles in conflict through a merger or acquisition can dramatically affect the "bottom line."Case Study: From $1.5 Million/month to $11 Million/month in 5 monthsA large financial company added a successful new mortgage company to expand services and increase profits. A significant problem developed when the management style of the smaller company needed to be altered to fit the larger companies management style and its corporate cul…



397. Pitching to Employees By Robert Abbott
     The senior flight attendant on the WestJet flight was starting the routine safety talk: the bit about flotation vests and emergency exits that we ignore at the beginning of every flight.“If we could have your attention, please, we would appreciate it - in fact we’d be downright shocked,” she said. The passengers and the rest of the crew laughed along with her and then, having captured our attention, she went on with her instructions.That event, on my second flight with the airline, may have be…



398. Recruitment - Pick People Who Think By Alan Fairweather
     Old style management doesn't encourage personal mind control, employees aren't encouraged to think. That was certainly the case when I started work back in the bad old days however it's still prevalent in many businesses today.It's evident in many of the organisations that I work with that there's a culture of - "I'm the boss - I tell you what to do - you don't question it."The successful manager doesn't react that way, he or she employs people who think; people with a mind of their own who ar…



399. Character: Is It Necessary In Leadership? (Part One)
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 1000Summary: One element of leadership that many leaders ignore or neglect is character. Is it a necessary ingredient in leadership? The author answers the question wit…



400. Your Blueprint For Business Success By Joe Love
     Before you start your own business one of the first things you need to do is draw up your business plan. This is your blueprint for success. Your business plan states the purpose of your business. It never ceases to amaze me that so few businesses have any type of written business plan. Because without one, you have very little, if any, chance of success.The day-to-day details and problems of running a business will often take your mind away from the prime thrust of your business. This can and…



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