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351. 7 ways to make a GREAT first impression!
     1. Focus on the otherBeing known as a 'natural' at interpersonal communication is not just a gift that a select few enjoy. We can all enjoy the reputation of being 'a great communicator'.Simply focus the conversation on the other person. This takes the pressure off you --- you don't have to be a witty bon-vivant to be a great communicator.Avoid interrogating your new acquaintance, and if you are really nervous do your best to control twitches and jittery movements. And (best hint coming...) ALW…



352. Dialogue vs. Discussion
     Have you ever sat in a meeting where everyone is busy giving their point of view and trying to prove why they are right? Where no one is actually listening or trying to understand other individuals' points of view. The alternative meeting format is where everyone listens to and agrees with the meeting leader. No one contributes or adds ideas, they are just compliant.In my experience most meeting are either one or the other. But when you think about it, what is the point of most meetings? Meeti…



353. The Dog That Didn't Bark By Robert F. Abbott
     A few weeks ago, after consultations with others in an association I represent, I made a partnership pitch to another organization with similar interests. If the idea comes to fruition, it will radically change our organization.So, you can imagine my impatience when I didn't hear back from the person to whom I'd made the proposal. She had welcomed the idea, but a decision would be made by a council within her organization.Given the dynamics of an important decision about the future of their or…



354. Benchmarking Your Way To Success By Rick Johnson
     Bench MarkingWhat is bench marking all about? Benchmarking is the process of observation and validation of procedures and practices that the most successful companies employ. They set the standard for success. Who has the best customer service, inventory management, pricing systems, logistics, warehouse management or sales effectiveness process? Any business process can be benchmarked. Once we identify the winners, benchmarking is the means to figure out how the winner got to be the best. Thi…



355. Practical Policies and Procedures Can Save You Money
     Warren had a beer at lunchtime, came back to his job as a forklift driver, abused the female stores clerk and carried on with his job. The warehouse manager, who was never very impressed by Warren, heard about it, accused him of being under the influence of alcohol and dismissed him. Warren claimed unfair dismissal and, after a day at the Industrial Relations Commission, was awarded three months pay. Charles did a great job of working with a new supplier to implement the new software package and…



356. Uncommon Common Sense – Know What is the Most Important Thing in Your Business By Gordon Goh
     Over 3 of my meetings with 3 business owners last week, what really shocked me was how uncommon common sense was. 2 out of 3 I spoke to do not know what is the most important thing in their business. They keep on trying on other things that are not important. As we know, every business has ONE most important thing in their particular industry. You need to do well in your most important thing and the rest will take care of itself.For Manufacturing: Most important is your quality consistenc…



357. Innovation Management: Radical Innovation By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



358. What Are the Keys to Increase Your Money Making Opportunity? By Nick Larson
     To increase your money making opportunity you may use employees’ suggestions. You may well believe you have a better one, but keep your goal in mind. You want to encourage risk taking as well as solving money making problems. The path employees choose to reach the goal may be different from the one you would select – however, if their money making method solves the problem, let them try in their way. Work together to foresee the possible results if the money making idea is put into action. Sha…



359. Strategic Organizational Learning By Michael Beitler
     The cost of training in North American companies exceeds $60 billion per year. Try to visualize that. Picture a stack of 1,000,000 $1 bills. Now try to picture 60,000 of those stacks. Amazed? Then consider this fact: estimates of training costs worldwide approach a quarter of a trillion dollars ($250,000,000,000) when indirect costs and opportunity costs are included. Do you find those numbers as difficult to comprehend as I do?Understandably, senior executives are concerned about the ROI (ret…



360. Delegate Successfully - The Four Level Rule By Martin Haworth
     Delegation is a subtle, yet vital art in business. It can work very effectively for you - but only if you use it well. And use it for the benefit of all involved. There is a vital 'ground rule' that you must accommodate. And that's around a clear 'level of authority' to act...Most business owners, managers and executives who are successful have a clear strategy for making the most of their own skills. They, to quote Stelios Haji-Ioannou, founder of easyJet, the originator of no-frills short-ha…



361. Tips for Performance Reviews By Scott Morris
     If you employ people in your business, you're going to be faced with a number of tricky management issues - dealing with tardiness, sick leave, and keeping your staff motivated.Performance reviews can be useful for motivating employees, but only if they are accurate. An inaccurate review, which fails to recognize the employee's value to the organization, can be worse than no review at all.If a performance review fails to take note of an employee's shortcomings, it won't be taken seriously.If a…



362. Why Outsource? How Does Outsourcing Help Companies in Rationalizing Their Costs? By Sameer Panjwani
     Outsourcing has been the cause of much debate in recent times. There have been arguments for and against outsourcing. The supporters of outsourcing are primarily those motivated by the desire to cut costs and streamline their business processes while those against outsourcing are those primarily affected by their jobs being given to others. Whatever may be said about the topic, the fact remains that in these days of heavy competition, it’s become a necessity to outsource certain components of …



363. Rapid Culture Change is Possible By Brace Barber
     Purpose: Show how immersion leadership training makes strategic initiative success possible.Adults learn through experience. We learn behaviors through experience. This is the flagpole fact of the educational world. This flag is visible for everyone to see, and it’s where educators know they need to be whether they are training hard or soft skills. Deborah Solomon Reid of Tuck School of Business strikes a bell to be heard by anyone considering this most fundamental element of adult learning. “…



364. Getting and Keeping Good People
     As the competition for talented people picks up, forward thinking managers need to assess how they are positioned to keep their good people and attract some more. Get the basics right People who have choices, and good people normally do, look for certain features in their employer. It continues to amaze us as we visit different businesses how little attention is paid to some of the basics in the work place. Why would someone put up with poor pay, disinterested management, run down physical surr…



365. Come Home Rich - How to Get the Most out of Your Next Conference
     Success in your career depends upon how well you manage your professional development. A prime source of this development comes from being a member of a professional association that relates to your career. As a member, you can attend conferences where you advance your skills and meet people who can help you.Some people, however, treat conferences as a paid vacation. They party, they skip sessions, and they return home with little more than a stack of receipts. That costs them (or their business…



366. Active Inquiry in Organizational Change By Michael Beitler
     An essential part of Edgar Schein's Process Consulting practice model (discussed in-depth in my book) is the use of Active Inquiry. A guiding assumption in Active Inquiry is that an insecure client will not reveal essential facts about the organization's situation. Without these essential facts, the Organizational Change (OC) consultant is placed in a position of guessing. The consultant is then forced to rely on the dubious practice of projecting his or her prior experiences into the clien…



367. Recruitment - What You're Really, Really Looking For By Alan Fairweather
     Imagine that you're a sports coach and you need a new player on the team. Would you walk up to someone in the street and say - "I want you to come and play for my team. I'll train you to become the best player in the country." Sounds a bit ridiculous doesn't it?What you'd probably do is watch players in other teams. On the other hand, you might decide to find some young player that you could develop for your team. So you'd spend some time looking for players in schools and colleges.What is it …



368. Seven Reasons Organizational Culture Matters
     We spend 40 . . . or 45 . . . or 50 . . . or more hours at work each week. Many of us spend more time with those we work with than we do our families. For us to be content and fulfilled people, that time must be valuable for more than a dollar. . . We want to be engaged in our work. We yearn for work that is enjoyable, meaningful and engaging. When we are engaged we are safer on the job, more productive and more willing and able to delight Customers. It is for these basic reasons that organizati…



369. Ten Secrets of Super Successful Meeting Planners By Susan Friedmann
     Whoever said that being a meeting planner was easy, lied! Rather, it should be classified under the tough and demanding job category. But, along with being tough, it’s also fun, exciting, exhilarating, stimulating, and never, never boring. You have the opportunity to go to exotic places, stay in luxurious hotels, and experience life from a totally different angle. Who could ask for anything more? For those of you ready to shoot me at this point, know that I fully understand your pain!The …



370. Invoice Factoring for Goverment Vendors By Afra AmirSanjari
     Assignment of Claims Act of 1986"....What does this mean for you?What does this mean to you? Simply, the U.S Government encourages their vendors to seek accounts receivable factoring of their invoices in order to help them grow, improve cashflow, increase performance, and level the playing field.Access Unlimited Capital Through the Creditworthiness of the U.S. Government Any government contractor, under the the Assignment of Claims Act of 1986, may assign it's rights to be paid amounts due …



371. Developmental Delegation: How To Kindle The Inner Spirit
     If you manage others, one of your most important roles will be to develop the resources that you have under you and that includes the people themselves. Here is a 6-step guide to how to develop people through delegation. 1. Kindle The Inner Spirit. The first step in developing others is the belief that everyone in the team is capable of growth and development. We demonstrate that belief by being genuinely interested in what they are doing and helping them discover ways in which they can build on…



372. Watch the Pontificator!
     Excerpted from The Truth about Getting Your Point Across...and Nothing But the Truth www.leadingonedge.com/truth At the offices of one of my clients there was a fellow who I'll call 'Moe.' Moe was your typical pontificator. At any time we saw Moe he was standing outside of someone's cubicle or sitting on someone's office, coffee cup in hand, waxing poetic about the latest dumb decision management made, the idiots that run his division, or last night's baseball game. Moe had an opinion on every…



373. Corporate Recreational Mating -- How Prevalent is It? --- A Path to Business Failure By Rick Johnson
     “WOW DENISE, THOSE TIGHT JEANS SURE LOOK GOOD. DO YOU WANT TO SELL THEM?” “NO, SWEETIE, BUT YOU CAN RENT THEM FOR A LITTLE WHILE.”Starting this article with that actual quote and giving other real life examples of the type of interaction that goes on in many offices creates a self imposed need in my mind to assure you, the reader, that we will be discussing Sexual Harassment in the work place later in this article.Recreational mating in the work place has been going on since organized busines…



374. How To Get What You Really Want By Joanne Victoria
     As a small business owner, entrepreneur or independent professional, it's important to make plans. It's also important to have the time to let things happen. Only you can decide what is to happen in your life. Here is a method that may work for you. You have nothing to lose.Start with that yellow pad; you can transfer to computer later on. Tear out eight pieces of paper and label each as follows: Finance, Health, Professional, Community Service, Personal/Fun, Spiritual, Relationships (All) a…



375. Protect Your Organization's Proprietary Information By John Di Frances
     The other day one of our overseas clients called in a state of near panic, to ask a question. At issue was whether they had unwittingly violated U.S. law by transferring technical information to a joint venture partner in a European country. After hearing a two minute description, I was able to answer a resounding "Yes"! Such are the dangers of operating in a global environment. The worst part is that my client had been lead into their misdeed by following the well intentioned advice of a …



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