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351. Are You Using the Right Form of Energy? By Al Hanzal
     As we near the end of summer, here is a question I have for you, “Are you using the right form of energy to grow your business?” Are you having trouble growing your small business as fast as you want? Are you making all the right moves and still the business just inches forward? Read this article and see if you are using the right form of energy to grow your small business?Head EnergyMy consulting experiences have taught me there are two types of business energy. I call the first type “head…



352. Behavioral Extensions and Its Implications at Workplaces By Ray Titus
     The study of Behavioral extension involves investigating the source of an actual demonstrated behavioral action. According to Behavioral Extension belief, no action can be seen as a disconnected expression. Every action is a result of deep set embedded Behavioral sets that are almost unalterable. The unalterable Behavioral set is a result of rooted beliefs and/or prejudices built and integrated into the psyche as a part of growing up. This Psyche ends up dictating the very personality of a per…



353. Communicate To The Four Main Personality Types By Lee Hopkins
     You probably know this already, but there are generally held to be four main personality types, which I call: Extrovert, Amiable, Analytical and Pragmatic . Let's take a moment to consider each of them in the workplace. Extrovert: someone who probably has a messy desk; who leaves projects 75% completed then gets distracted by new, 'more exciting' projects; someone who communicates their ideas with enthusiasm and charm; makes instant decisions; hates 'paper…



354. Managing Group Meetings By Andrew E. Schwartz
     MANAGING SMALL MEETINGS: Keep the size of the meeting as small as possible. The larger the group, the more complicated communication becomes and the more garbled the purpose may get. For example, with a group of two, there are two communication channels, add a third person and six channels have been created. With each additional person, the number of communication channels increases exponentially. When selecting participants for the meeting, consider the following criteria: -- expertise in the…



355. Qualities of a Great Manager
     In the call center environment we are often only as successful as the people we hire. While our front line employees are critical to our business, choosing the right managers powerfully impact your success. So what makes a good manager? Ask 100 people and you might get 100 different answers. While the behaviors that make a great manager may be open to interpretation, there are some competencies and corresponding questions, which stand the test of time. I think the face of business has entered a…



356. Making Change Work By Mark Eaton
     Shaky FoundationsWhilst over 60% of businesses will be looking to implement some form of business improvement initiative over the next 18 months, less than 1 in 4 of these change programmes will achieve any worthwhile results that are sustainable for a further 12 months post the introduction of change.This brings into focus two key problems:1. Some 40% of businesses are not planning to introduce any form of change, even though it is likely that there will be significant changes in their market…



357. Using an Appraisal to Benefit Your Organization By Andrew E. Schwartz
     PERFORMANCE APPRAISALS BENEFIT THE ORGANIZATION:Appraisals help spot employees with potential for advancement. Appraisals bring attention to the so-called high-potentials — people who have both the will and the ability to excel in the organization. Appraisals can also aid in the human resource planning of the organization. --Appraisals provide management with a profile of the supervisor. One important incentive for supervisors to do appraisals expertly is that higher management can observe the…



358. Business Innovation – Value versus Quality By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



359. Benefits of Virtual Assistance By Alicia Smith
     A virtual assistant is an individual who provides business services to other professionals. They're considered virtual because they perform their services from a remote location. Communications with their clients take place through telephone, fax, email, and snail mail. As a business owner, you can save time, money, and energy by hiring a virtual assistant. Best of all, you’ll have more time to do what you do best – running a business!1. You do not need to provide a physical workspace …



360. Characteristics/Attributes of a Lean Operation By Joong Hyun
     Fundamentals in Place• There is a designated place for everything and everything is in its place. No time is wasted while looking for things. The organization looks clean and everyone is required, encouraged and motivated to keeping it organized.• The distance traveled by operator(s) and/or a specific part is less than the perimeter of the facility.• There are on-going reports easily assessable to everyone that provides timely feedback for individuals and groups.• Quality is achieved by cont…



361. Growing Profits is Easy! By Roger Harrop
     Everyone involved in running a business from the smallest start-up to a major corporate dreams about how to achieve sustained profitable growth. I'm a great believer that business is simple - it's only us human beings that make it complex. If you simplify business, and that is best done in my experience by "getting up in the helicopter" and looking at the big picture, it is remarkable how much you can see!I recently researched CEOs and I asked them one question:"What is the biggest challenge…



362. Smart Staffing: Replacing a Key Manager By Marcia Zidle
     Have you been in this situation? One of your top managers left suddenly and you’re under the gun to replace her quickly. So you promoted her assistant. That was a disaster. You now need to replace him but want to do it right this time and avoid another costly mistake.This is an example of the hundreds of 'management staffing gone wrong' disasters that I’ve witnessed in working with many companies. In today’s hurry-up and get-it-done work world, many people are unwisely promoted to manageme…



363. Effective Meetings by Phone - Part 1, How to Plan a Teleconference By Steve Kaye
     Teleconferences can be a boon or a bust. On the positive side, they allow people at different locations to attend meetings without having to travel. On the negative side, they can degenerate into frustrating struggles with uncontrolled babble. This occurs because people lack visual contact, which hinders effective communication and provides opportunities to misbehave.Here's how to set up an effective meeting by phone.1) Plan a simple meeting. Ideally, the meeting should last less than 30 t…



364. DaimlerChrysler: Merger or Acquisition? By Matthew Keegan
     In 1998 Daimler-Benz and the Chrysler Corporation tied the knot. The newly created DaimlerChrysler [DCX] conglomerate was touted in the business world as a merger of equals with both companies retaining their unique and distinct identities. Soon after the merger the honeymoon period abruptly ended and the rancor began. Diametrically opposite management and cultural differences contributed to deep divisions which nearly scuttled the new relationship. Today, things are much different than they w…



365. Comparing Ancient Programs from the East to Modern Programs like Stephen Covey. By Dr. Jason Armstrong
     Comparing Corporate and Personal goal attainment programs that have developed over thousands of years with those of modern day legends such as Covey - “The 7 Habits of Highly Effective People”In the 1990s Stephen Covey’s name became famous through the publication of the “The 7 Habits of Highly Effective People”. As many know the “7 habits” are not a group of new concepts but age-old approaches to success represented in a way that can be clearly applied to modern day personal and corporate deve…



366. Behavioral Interview Questions You Can Use Monday Morning By Mike Nacke
     If past behavior is the best way to determine future behavior then behavioral interviewing is a requirement for anyone serious about hiring top talent. This skill isn’t something that should be taken lightly, but everyone’s got to start somewhere. Keep in mind that you’re looking for specific examples rather than vague descriptions. A good communicator can dance around the question and sound very convincing if you don’t insist that they give specifics. Here are a few questions that I have …



367. 10 Ways New Managers Become Great Leaders By Marcia Zidle
     "It is a terrible thing to look over your shoulder when you are trying to lead and find no one there." - Franklin D. Roosevelt Persons accepting promotion from individual contributor to leader often do not realize the extent of the change. All too often they assume that they will be doing basically the work as before except that they will now be ‘in charge’. In reality, a major change in responsibility is occurring. The new leader requires a different set of skills, attitude and behavior…



368. Teamwork Training: Learning to Build a Successful Team By Chris Stowell
     Teamwork is a process that can be experienced outdoors and well as in the workplace. A lesson learned in one environment can be applied equally well in another. Teamwork: We Have Met the Enemy and They Are Us, a book by Dr. Steven Stowell and Matt Starcevich, describes actual teams that have participated in a variety of outdoor teamwork training programs. These programs have been as long as five days and as short as one. Each account has been chosen as illustrative of one of the phases al…



369. Ukraine: a Prospective Player on the World Software Outsourcing Market
     The destruction of the Soviet Union about 15 years ago, made a huge country with a great level of IT science divided into small bricks. Nowadays, despite Russia's expansion into the world software development market, Ukraine keeps playing an important role here too. There are several prerequisites for this. PrerequisitesTraditionally, Ukraine always was a technical region of the USSR. No wonder, the IT education was and still is one of the most popular and respective education in the region. Suc…



370. Conflict Resolution - Not As Simple As A, B, or C By Kelly Graves
     Wouldn’t it be nice if you could just take a simple test to resolve your conflicts and have proper conflict resolution? A multiple choice test would be the best:1. The person you are in conflict with is?a. Controllingb. Indecisivec. DemeaningJust choose letter A, B or C and you magically uncover the solutions to all your conflict problems.How great and easy would that be!Unfortunately, conflict is much too complicated to squeeze into a simple multiple choice test. Conflict is a complex experie…



371. Does Your Management Style Remind People Of Something They Read In Dilbert? By Jeff Altman
     With thanks to Jeff Foxworthy, the comedian who does the "You might be a redneck series of jokes.If you really believe people in your group are lucky to have a job, you might be a jerk.If, when you call a meeting, people suddenly call in sick, you might be a jerk.If you tell people, "It's my way or the highway," you might be a jerk.If you think your staff is lucky to have a job, you might be a jerk.And, there are a million more and I'm sure you get the idea.The labor recession is over. people…



372. Getting to Consensus
     The need to get people in an organization to pull together comes out often in discussions about communication.Let’s think of it as getting to consensus, to roll a bunch of similar issues into one ball. Further, let’s think of getting to consensus as a process. That is, something that happens as the result of a series of deliberate actions on our part.We start the process by analyzing the current situation - how far from consensus do we now stand? Do we have embittered, untrusting people in the g…



373. Managing Monsters in Meetings - Part 3, Drifting From the Topic
     Although new ideas lead to creative solutions, they can be a challenge when they interrupt or distract the work on an issue.Approach 1: Question the relationship to topicWhen new ideas seem inappropriate, say:'That's an interesting point (or question). And how does it relate to our topic?''Excuse me. We started talking about our budget and now we seem to be discussing payroll administration. Is this what we want to work on?''We seem to be working on a new issue. I'm sure this is important, and I…



374. 2 Pieces To The Puzzle Of Organizational Change By Michael Beitler
     Kurt Lewin, the consummate applied social scientist, is responsible for giving us three of the ten concepts that support effective OC practice: Forcefield Analysis, The Three-Stage Model of Change, and the Action Research Model. I will cover the first two concepts in this articleLewin's first concept, and practice tool, is called Forcefield Analysis. Lewin believed every organizational situation, no matter how dysfunctional, benefits someone. I have found this concept and tool to be very eff…



375. Don't Get Caught With Your PR Down By Robert A. Kelly
     Why risk the embarassment when with a little basic PR training, you as a business, non-profit or association manager can always be ready for battle?Never again will you fail to do something positive about the behaviors of those important outside audiences of yours that MOST affect your operation.Never again will you fail to create external stakeholder behavior change leading directly to achieving your managerial objectives.And never again will you fail to persuade those key outside folks t…



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