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326. Problem-Solving Success Tip: Measure By Jeanne Sawyer
     Measure.The first key question to answer in starting a problem-solving project is, “How will you know when the problem is solved?” Answer this question in measurable terms before you start trying to solve the problem. As you begin defining your problem, these success metrics help set clear expectations about what will be different when you finish. At the end of the project, the measurements will demonstrate that the difference has been achieved, i.e., the problem has been solved.To be useful, …



327. How to Help Your Company Become a World Class Company By Michael Angier
     Most people think real change in an organization occurs as a result of top-level leadership. This isn't always the case.Oftentimes, it's someone within the rank and file who stands up and challenges the status quo. Remember the old adage, "If the people will lead, the leaders will follow."Years ago I was the säles manager for company with about 30 employees. The business was struggling, and a management consultant had been called in to try and get things back on track.In one of my meetings wit…



328. Building A Practice On Purpose Series Part #1 - Blueprint For Building A Practice On Purpose By Brad Swift
     Have you ever seen a skyscraper being built? If so, you know that for the first several weeks or months, very little appears to be happening, at least above ground. That's because the initial work is focused on building a solid foundation. The higher the skyscraper is designed to be, the more solid the foundation needs to be to support all those stories.The foundation of a Practice On Purpose is what I refer to as "Clarity of Purpose," which includes all the components under the ==== line i…



329. Delegate Tasks to the Right Person By Andrew E. Schwartz
     SELECTING THE RIGHT PERSON: To whom should tasks be delegated? Selecting the right subordinate to do the work is an evaluative process, and managers must be able to identify individuals both capable and willing to handle responsibility.DETERMINING EMPLOYEE RESPONSIBILITY: A careful review should be made of past assumptions about personnel. Some employees’ capabilities may be overestimated, others underestimated. A personnel survey or personal interview is an excellent tool managers can use to …



330. Experiences of Management Coaching (Part 2) By Chris Stowell
     In our experience, we have found that there are several reasons managers fail to get employees to see and acknowledge that they have a problem.They assume. Many managers bypass the step of getting agreement because they assume that an employee views the problem in the same way that they do. However, that is often not the case, especially when the performance problem is a pattern of behavior rather than a single event. People generally do things that they perceive to be in their own best intere…



331. An Original Perspective on Waging Conflict as a Way to Promote and Restore Self-dignity By Neil Warner
     Conflict is a fact of life for all of us, but too many painful consequences are generated by avoiding or managing it in the wrong way. When we deal with everybody else day after day in any capacity as leaders or team managers, is inevitable that we will be personally confronted with conflict. Our jobs, our reputation and our own satisfaction level are contingent upon knowing a basic principle to understand interpersonal conflict. If you are a leader, you need to learn and apply this principle…



332. Innovation Management – how will we make the go or kill decisions? By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



333. In Leadership, The Critical Convergence Drives Great Results By Brent Filson
     The Leader's Fallacy lives! We subscribe to the Fallacy when we believe our enthusiasm over a particular leadership challenge is automatically reciprocated by the people we lead.If ignorance is bliss then leaders going around blithely adhering to the Leader's Fallacy have cornered the market on happiness.The truth is, it's more realistic to believe in INVERSE RECIPROCITY: i.e., whatever motivates you, "DE-motivates" the people.That's especially so for leaders who are trying to motivate people …



334. Sarbanes Oxley 404 Compliance - How Nov. 15, 2004 Deadline Affects You By Chris Anderson
     Fast Relief for Sarbanes Oxley Section 404 ComplianceSection 404 of the Sarbanes-Oxley Act requires management to confirm the effectiveness of their IT and financial controls in an "internal control report", which is contained within the annual report (10-K) issued to the public. But what exactly is an internal control report, and why is it important to you?The Section 404 Internal Control ReportFirst, the internal control report must affirm management’s responsibility for controls and procedu…



335. Can I Do It All Myself? By Johan MacLeod
     Sometimes we feel that we are handling everything just fine. You’re a business owner and your list of clients is growing leaps and bounds as you hoped it would. The money is coming in and you may even enjoy spending an extra hour or two at the office to get caught up at the end of the day or early in the morning before the phone begins to ring. This is how you wanted it but if only you had those one or two extra hours every day. The new blackberry is fine but you know you need a back up at …



336. Christmas and Business Gifts for Your Clients and Employees! By Keith Thompson
     Tis' the season for business and corporate gift-giving! If you believe in the law of reciprocity, and if your business is the least bit successful you must; you know that giving back is not only the right thing to do, but it's very smart business as well. Let's look at some of the benefits and mechanics of Christmas and holiday gift-giving.* WHY DO IT AT ALL?Gift giving is an excellent way to not only say thank you for all the business and continued loyalty your clients and customers have show…



337. Stop Trying to Motivate Me! Part II By Peter Hunter
     Stop trying to motivate me! Part II Or Why are you trying to make me angryThroughout our industries, both public and private, there persists a perception that motivation is a commodity to be handed out by the manager at his own discretion.Nobody seems to consider the effect of what would happen, if instead of finding time for motivational speeches and conferences, we spent the same amount of time and energy looking for the reasons that people become demotivated in the first place, then simply…



338. Let a Subordinate Solve It! By Pat Wiklund
     Effective change comes from the top. That's the conventional wisdom about workplace change. And like lots of conventional wisdom, it's not necessarily the prevailing pattern or even wise.When companies make change the responsibility of senior management, they train their employees to take a hands-off attitude, to resist activities imposed upon them, and stop offering beneficial suggestions. When all employees look for ways of doing their jobs better, easier, or faster, then the benef…



339. 9 Tips for Getting the Most From Your Conference Investment By Kevin Eikenberry
     Tips for Getting the Most From Your Conference Investment All professionals attend conferences, seminars, and trade shows each year.  Through my observation and person experience here are my top tips for maximizing your time and monetary investment in these events. 1. Set goals for the event.  Think about what you hope to gain from your attendance.  Be specific and write them down!  Consider your goals for specific content areas, specific questions you hope to have answered, number and kinds…



340. Steps in Using the Critical Incident Technique By Andrew E. Schwartz
     STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE:1) The incident. Read, review, or assume roles. Begin the investigation of the incident situation.2) Fact-Finding. Collecting the details of the incident occurs in the small group discussions where the participants determine what they know about the situation and what else they need to know before making a decision. They decide what questions to ask the instructor.3) The issue. When the groups have all the facts needed to decide the case, they sho…



341. Why Write Down Your Ideas?
     Whether you're a manager, professional, or entrepreneur you need to think ahead. When you do it in a formal sense, it's called it planning, when you do it informally it's something like speculating.Whether you're planning or speculating, the exercise represents just the tip of the iceberg. For the plans or scenarios to amount to something, they have to be implemented. In turn, that usually involves other people.Which takes us to the subject of communication: How do you convert those ideas in you…



342. Top 7 Reasons New Hires Resign By Rick Weaver
     You spent time combing through hundreds of resumes. You selected the three best candidates and had a team of people interview them. After collecting their opinions and performing background checks and references, the employee started. One month later they quit.Unfortunately this scenarios happens far too often, costing organizations anywhere from $25,000 to an amount equal to the annual salary plus benefits of the position now vacated. Instead of working on employee development, the HR Dep…



343. How To Miss The Target By Peter Hunter
     Target setting in the workplace has for the longest time been seen as a key function of the manager.The manager considers all the factors of the past, of personnel, and of production then sets the target that his boss feels he should be achieving.It is not often that the target is based in reality or a practical assessment of what is possible.The boss wants to achieve greater production so the manager increases the target by an arbitrary number in the naive hope that his workforce will pull to…



344. Optimizing Your Cash Flow With Proper Accounts Receivable Management By Marc Eskew
     Businesses miss on growth opportunities and even close their doors every day, not because they aren’t profitable enough, but because they are strangled by poor cash flow. The problem is that while their profit and loss statement shows success, their bank account cries poor. Excessive money tied up in delinquent receivables, bad checks, and bad debt write-offs, rob businesses of valuable cash flow, handcuffing their ability to grow or even stay in business at all.It doesn’t take long for a bu…



345. Business success strategies - 5 Things I Did Right in 2005
     All in all, I'm pretty happy with how 2005 turned out. My business is taking off. I've built a solid foundation to support even more growth (which I forecast for 2006) and I've even managed to take some time off. I'd like other entrepreneurs and business owners to feel as good about their business as I do about mine, so I thought I'd take a moment to share 5 things I attribute to my successful 2005. 1. Attended seminars. This one is HUGE. Nothing beats getting out of your office and away from y…



346. Beyond Management Coaching: When Things Are Getting Out of Control
     Leaders and Managers often ask us, ‘What do you do when you have tried to coach and counsel an employee about a performance concern, and the employee has not responded? Unfortunately, we see far too many cases where the leader hasn’t, in good faith, tried to coach the employee or to put the leader’s concerns into words. Often, leaders look for a quick fix alternative to what is perceived as a difficult and painful confrontation. We have also learned from first-hand experience that management coa…



347. Managing Organizational Change – Some Basic Principles By R.G. Srinivasan
     Managing transition is never easy. The loss of familiarity with the new processes, necessity and ability to learn new things and new ways of working is often very painful. The people and organizations accustomed to a certain way of work will take time to change.While change is essential for progress, what are the elements to focus in preparing for the change management initiative?VisionHelen Keller said “nothing is more tragic than someone who has sight, but no vision”. Vision inspires all …



348. Understanding Every Aspect of Your Organization By Andrew E. Schwartz
     GET TO KNOW YOUR ORGANIZATION: If you don’t understand an aspect of the organization or a procedure within it, ask. If you still don’t understand, ask again. Question until you are sure you understand the topic. It’s easy to feel your questions aren’t sophisticated enough, especially when you work with people who have been doing what they do for years. Start with basic questions like “What does our organization do?” “How does our organization do it?” “Who needs our product?” “Who does what wit…



349. Deciding What to Delegate By Andrew E. Schwartz
     DECIDING WHAT TO DELEGATE: Once the benefits of delegation are established and obstacles removed, the next step in the delegation process is to decide what work can and should be delegated. In general, work to be delegated should adhere to the following guidelines: — It can be handled adequately down the line. — All necessary information for decision making is also available down the line. — The work involves operational detail rather than planning or organization. — The task does not require …



350. Management of Infrastructure – Who Dares By Hans Bool
     There are many management areas. Infrastructure is such a field that is normally not too popular as a discipline. It is not directly visible, at least not in the sense that you can measure the output – in terms of number of products or services related to the investments that are done. Yet, if the topic of infrastructure is not properly set on the management agenda, it will put itself there, on the moment you least expect it. All over the world we have seen what incidents like Katrina can brin…



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