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326. Developing Your Mission By Heidi Richards
     "The best Leader is one who knows how to pick good people to do what he or she wants done and self-restraint enough to keep from meddling with them while they do it." - Heidi Richards -Mission statements describe the purpose of an organization or a sub-group of it. It is a general description of what it is that the team is there to do. It grows out of the Vision. It describes the organization's purpose. It tends to be general with objectives often accompanying it. The mission provides the "fra…



327. Hire Winners: Ask the Right Questions By Marcia Zidle
     How do you as a manager, supervisor or team leader hire winners? One very successful interviewing technique is behavioral interviewing---selecting the right person for the right job using a job-related rather than a gut feel approach. A job-related approach is asking for a behavioral example of skills and traits that are required for a position.A behavioral example is a description, by the job applicant, of a specific event that shows in detail how she did something or handled a problem or m…



328. Turnover is Not a Problem
     “Ha!” you say. “For someone to make a statement like that, they obviously haven’t worked in the real world and certainly have never had to run a company.” Well, let me assure you. In my past I’ve not only run companies, but spent many years in one of the most notorious industries for turnover – the restaurant industry.Don’t get me wrong, I understand and appreciate the challenges that turnover creates. Turnover causes a drop in productivity, lower profits, inconsistent quality, and certainly cre…



329. Is Your Brain Getting the "Memory Full" Message? 5 Ways to Free Up Room on Your Brain's Hard Drive By Margaret Conklin
     Lynn was tapped to head up the project team for a major company restructuring. She began her first team meeting by delegating steps and due dates to the various department heads. That's when she noticed that one member, Bob, wasn't writing anything down. Lynn knew Bob was a competent guy. Yet given the importance of this project his casual approach concerned her.So, after the meeting she pulled Bob aside. "I don't want to tell you how to do your job," Lynn began, "but I noticed you're weren't …



330. This Old Business By Michael S. Winicki
     Not long ago I was asked to come out and take a look at a business that had been around for about 10 years... but the owner was frustrated with the amount of money he was making.Here is the story of a natural food retail store located in New York State.The business itself is located in western New York State, within a small village. It sits upon one of the “main drags” going through the village and probably sees as much car & foot traffic as any other business in the limited “downtown” area.I…



331. Efficiency Around The Office By Dave Brummet
     Nearly every office, be it commercial or home-based, may have areas of inefficiency that can be improved upon. We are not talking sales figures or profit margins or budgets, but inefficient waste and resource management. For instance, let us look at some common aspects and consider how consumption can be reduced and how to make better use of resources.Not all paper work and receipts need to be shredded, but sometimes, for the sake of security, it is necessary. This shredded paper is re…



332. Holding Effective Meetings Can Be Easier than You Think! By Adele Sommers
     I'm sure you've experienced those typical "headache" meetings! You know the kind I'm talking about -- the ones where the key players are running late, no one knows exactly why the meeting was called, and there's not a single agenda in sight. Everyone's sitting around wondering, "Will this last 20 minutes or will we be here all day?" It's impossible to tell!Then, once the meeting finally gets off the ground, the real pandemonium starts. For instance:* You may hear some people yak incessantly on…



333. It's Not Always What You Say By Linda Henman
     A major source of communication breakdowns is incongruence between the words that people say and the nonverbal signals that they send, largely because we lose sight of the fundamental truth: You cannot not communicate. Every second that we are in the presence of another, we are constantly sending and receiving messages, often silent, nonverbal messages that can either augment our communication effectiveness or detract from it. These non-word symbols are the first things we notice about othe…



334. ISO 9001, What Next? By John Oakland
     The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a way of life for the global business community, ISO-14000 is almost ready to debut with its own set of standards for voluntary environmental compliance.Much has been heard recently about the antiregulation sentiment sweeping across the country. Lawmakers in Washington have responded with talk of "regulatory reform" and programs aimed at "re-inventing government."One of the targets of this regulatory backlash has been the ever…



335. Selecting A Collection Agency By Steve Austin
     If you run a business, you are sure to have some customers who require a lot of follow-up before they pay you. Often you spend too much time and energy to collect money that is rightfully due to you. Giving this task to a collection agency will help you:Concentrate on your core business rather than on non-core tasks like debt recovery. Increase your debt collection and reduce bad debt.Selecting A Collection AgencyYou must consider the following factors while selecting a collection agency:1. Ex…



336. The Measurement of Manager Training By Andrew E. Schwartz
     THE MEASUREMENT OF TRAINING: Evaluation is one of the most valuable — and challenging — aspects of a training manager’s job. A well-planned and on-target evaluation process can be the tool which separates a superlative training department from a merely satisfactory one.Evaluation can help you determine whether what you are offering is successfully meeting existing corporate needs.It can help you to identify needs which have previously not been expressed, and tap a source of new training opport…



337. Hiring Productive Employees: A Checklist for Assessing Their Appeal By Etienne Gibbs
     The characteristics of job applicants have a strong influence on whether or not they get hired. Their characteristics also indicate the level of their productivity. If you are about to hire employees, consider the characteristics listed below in checklist form. The candidates who possess them are probably the ones who will be readily accepted by your staff. This acceptance plays an important role in the team-building process and the productivity of the staff.( ) Appearance: An applicant whose …



338. Have You Lost Your Focus?
     I believe that one of the key causes of failure of online businesses in their first year is the lack of focus by the owner. There are literally so many things to do in the day that it's hard to decide which one of the mile-long list is the best task to tackle first. Moreover, there are so many demands on our time that we're forced to work a little on one project, move to another project and work on that, only to move to another project and work on that. Nothing gets our full attention for a long…



339. Counseling Interviews for the Marginal Employee By Andrew E. Schwartz
     ACTIVE LISTENING: The most frequent cause of failure in therapeutic counseling interviews is the interviewer’s tendency to talk too much. Numerous studies have shown that in counseling interviews the average manager will talk as much as 85 percent of the time. For a counseling interview to serve its purpose of drawing out responses from the employee, the interviewer must be an effective listener, not a talker. The manager must know how to ask questions which force the employee to speak about h…



340. Why Your Best Employees Don't Deserve To Be Managers
     You'd think we'd know by now -- just because someone is fantastic at doing something... doesn't mean they're equally as good at managing others to do that same thing. After all, the skill set required to practice a specific profession -- whether it's plumbing, hairdressing, engineering, selling, teaching, accounting or whatever -- is entirely different from the skill set required to manage people. Yet organizations persist in promoting 'doers' into management roles. These promotions come with be…



341. Selling Sales to Customer Service Agents
     The Sales Stigma Somewhere along the way sales got a bad rap. I'm sure all of us can relate to having dealt with a salesperson that made us uncomfortable, pressured us into making a decision, or even mislead us about the product or service. We have all survived a contract we didn't want or have things in our house that we were lured into buying only to be disappointed in their performance or usability. However, some of us may be able to recall a good sales experience in which a conscientious s…



342. Micromanagement and Delegation By David Meyer
     Micro-Management and Delegation   Recently I had a long discussion with a friend of mine about Managers and managing.  She is a former HR Manager for several major companies and was bemoaning the fact that training for managers has been cut back so significantly in recent years and that managers no longer receive the type of help, guidance and assistance that they received just a few short years ago.  My background has been in retail and telecom.  Hers was neither.  Yet the same problems and i…



343. Dialogue vs. Discussion By Graeme Nichol
     Have you ever sat in a meeting where everyone is busy giving their point of view and trying to prove why they are right? Where no one is actually listening or trying to understand other individuals’ points of view. The alternative meeting format is where everyone listens to and agrees with the meeting leader. No one contributes or adds ideas, they are just compliant.In my experience most meeting are either one or the other. But when you think about it, what is the point of most meetings? Meeti…



344. Getting the most from appraisals - from both sides
     Does your organisation have one of those annual ‘occasions’ that few look forward to: the annual appraisal or performance review? How do you look forward to it? I wonder how people talk about it before and after? Are appraisals worth doing? If done properly – yes. If done poorly – no!!!Why have appraisals? When carried out properly they can achieve a number of benefits for all parties. The organisation, the manager and the appraisee can: establish current levels of performance, and the organisat…



345. Argue Your Way To Business Success By Rob Waite
     "Jack" (not his real name) is a vice president of a publicly traded company. Recently, Jack’s stress and anxiety levels have been high enough to impact both his working and his personal lives. (I'm using an alias because he’s concerned about his story becoming public … for good reason!)What, exactly is Jack stressed out about? It's not just another case of burnout and he's not worried about losing his job. Rather, Jack is convinced that his company is adopting the wrong strategy. And he's not …



346. Entitlement Programs Kill Corporate Productivity By Bill Lee
     In articles I’ve written over the years, I have used “laissez-faire,” a term more frequently used to characterize governments than businesses, to describe a rather laid-back management style. When I use this term, I am referring to management personnel who put very little pressure on employees to achieve their full potential by pushing them toward peak performance levels.Laissez-faire managers had much rather maintain a stress-free relationship with their personnel than face the antagonistic …



347. Learn to manage your projects with Project management training software
     <!DOCTYPE HTML PUBLIC '-//W3C//DTD HTML 4.01 Transitional//EN' 'http://www.w3.org/TR/html4/loose.dtd'> <html> <head> <title>Untitled Document</title> <meta http-equiv='Content-Type' content='text/html; charset=iso-8859-1'> </head> <body> <h1>Learn to manage your projects with Project management training software </h1> Project management training software describes in a very understandable way how projects should be managed and it is des…



348. How to Select and Benefit from Using a Professional Speaker at your Conference
     If you're considering bringing in a speaker at any point during your next conference, there are a few things to bear in mind that will make the experience more beneficial for everyone, from the conference booker through to each audience member and the bottom line profits of the company. Any public speaker worth his/her fee will see the task as not simply delivering a talk. Those worthy of patronage will also undertake prior research into the client's desired outcomes, industry competition and th…



349. Data Storage - Managing Massive Amounts of Data
     Perhaps it is karma, but the more successful you become, the more data you will have to deal with. Effectively managing massive amounts of data often comes down to the issue of data storage. Data Overload Mass data means large volumes of data or bulk data. Both in a standalone PC as well as in a network environment, we generally face the problem of managing data. The data grows day-by-day thereby creating problems of data handling. No doubt there are various techniques and devices that are capa…



350. Knowledge Management - Creating a Sustainable Yellow Pages System By Chris Collison
     How can I "know who knows" None of us can personally know more than around 250 people, yet we want our companies to be smart, learning organisations where it's easy to find the right person to talk to. This is why many organisations create "yellow pages" applications, which enable employees to find and contact other staff with particular expertise and skills. However, these systems can be fraught with difficulty in their implementation, and often end up as out-of-date, glorified intranet te…



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