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276. Creating Successful Team Charters
     How many times have you been on, or heard about a team that got frustrated? Or felt like they weren't making progress? Or weren't completely clear on what they were expected to do? Or didn't feel like they had support from those above them? If you are like me and most people I know, you are nodding yes to one or more of the questions above. There is one single thing that can alleviate or eliminate these challenges and get the team off to a solid start. That single thing is a team charter. What …



277. How to Approach Group Decision Making By Andrew E. Schwartz
     GROUP DECISION MAKING -- IDENTIFY THE PROBLEM: Tell specifically what the problem is and how you experience it. Cite specific examples. --“Own” the problem as yours and solicit the help of others in solving it rather than implying that it’s someone else’s problem that they ought to solve. Keep in mind that if it were someone else’s problem, they would be bringing it up for discussion. --In the identification phase of problem-solving, avoid references to solutions. This can trigger disagreement…



278. Internal Control - The Why and How By Linda Carter
     Many retailers do not have good internal controls in place and place little importance on them. They are concerned with the buying and selling of merchandise and do not place enough emphasis on making certain that the sales get recorded, the money gets in the bank, the invoices are paid only once and the inventory reports are correct.Why should you be interested in establishing and maintaining sound internal controls? Good internal controls help ensure the accuracy, completeness and validi…



279. Classifying Motivational Needs By Andrew E. Schwartz
     While there exist several useful definitions of motivation, for our purposes we will define it as an individual’s desire to do something based upon a need. When a person is confronted with a need (either perceived or actual), he or she usually is motivated to perform specific actions for some sort of gratification. Once a particular need has been satisfied, the motivation to continue the actions diminishes and remains at “zero level” until the need arises again. In order to fully appreciate th…



280. How To Hire The Right Person For The Right Job By John Nicholas
     Part of good leadership requires skill in the hiring process. Good leaders know that retention of productive employees affects the bottom line as well as morale and growth.Recruiting, training and then terminating someone is never desirable. There are many good candidates you could hire. However, even though they may have certain desirable skills, they may not be right for the job at hand. The key is not just to hire the right person, but to hire the right person for the right job.Taking the …



281. Management Apathy By Bill Lee
     I recently received a most interesting phone call.When I answered the phone, I immediately recognized the name of the company as one of the most visible distributors in our construction supply industry. The owner described how this seemingly invincible 75-year-old firm had very little to show for all those years except their good name. In fact, over the past five years, their sales had deteriorated by over one third.The owner cited two major factors that he believed to be the cause: 1. A s…



282. The Changing Boss-Secretary Relationship By Andrew E. Schwartz
     THE CHANGING BOSS-SECRETARY RELATIONSHIP: Imagine a partnership at work. One member is outlining the agenda for the annual stockholders’ meeting, the other is managing the logistics. The last decade has brought many changes to the traditional boss/secretary relationship. We now see powers and responsibilities delegated to “executive assistants” that only ten years ago would have been the sole province of the boss. And there has been a corresponding rise in the prestige and influence of those s…



283. Quality Staffing: Stop Placing the Wrong People in the Wrong Jobs By Marcia Zidle
     You can possibly teach a turkey to climb a tree – but it is a lot easier to hire a squirrel. Quality staffing means selecting the right people with the right skills for the right jobs and at the right time. A good hire can take the weight of the world off your shoulders. A poor one can eat up your time and energy and weaken an entire team. So, why do so many leaders place so many people in so many wrong places? Here are five key reasons.Failure to prepare. When leaders are so busy dealing wi…



284. Hiring Tip -- Picking The Best Candidates By Guy Harris
     I often hear leaders from all types of organizations ask questions about hiring the right person. Their questions usually sound like these:• What if their resume looks great but they have a bad attitude?• What if they put on a good act and then don’t work hard?• How can I tell how they will perform after I hire them?A great way to answer these questions starts with a well-defined interview process. I have heard the procedure called many things. I first learned it as the Behavioral Event inte…



285. My Company's Leadership Sucks! By John McKee
     Maybe it's the season or just a more buoyant job market; but lately I'm sure involved in a lot more discussions about leadership.I'm receiving more requests for help defining the key characteristics which make a great leader; and I'm hearing a lot of negative stuff from clients about their bosses.Most leaders die with their mouths open:I recently read an article in Fast Company magazine which reflected on the issue of leadership. In it, they quote Ronald Heifetz, the founder of Harvard's…



286. The Dark Side of Help Desk SLAs By Hallett German
     You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:1) COVERING THE TRUTH WITH METRICSIn some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem. This includes closing or reassigning customer tickets just to meet the ticket queue deadline. While a review of SLA monthly metrics may look like the help desk is meeting or exceedi…



287. Ten Tips for Creating a Terrific Appraisal System By Dick Grote
     Based on my experience in helping dozens of companies create performance appraisal systems that actually work, here are ten tips that will help any company create a new performance evaluation system that will provide useful data and be enthusiastically supported by all system users.One — Get top management actively involved. Without top management’s commitment and visible support, no program can succeed. Top management must establish strategic plans, identify values and core competencies, appo…



288. Success During Recessionary Times --- It Begins and Ends With Leadership By Rick Johnson
     People who get results are high impact leaders. They are consistent, explicit and concise and they command a presence when they walk into a room. They have enough charisma to turn the dullest moment into a high-energy event. When they move on, others want to go with them. They have a following. Their openness and honesty create a legacy which people admire and look up to. They gain commitment and foster trust.Creating change, managing during turbulent times, or fostering growth in a recession …



289. 5 Ways of Increasing Business Profits By Graeme Nichol
     The economy may finally be turning around and showing signs of a rebound. Interest rates have begun to rise and the stock market is recovering from the lows it experienced in the last couple of years. Is your business ready to take advantage of these improving times? Can you translate these improvements into increased profits? You can. Read on…Wouldn’t you like to see your profits increase? Sure, but in reality, what influence do you have over any increase? Create a forecast and have profits a…



290. The Art of Motivation and Need Fulfillment By Andrew E. Schwartz
     Industrial/clinical psychology and applied psychiatry have made tremendous strides in understanding human behavior. New discoveries and applications toward understanding human behavior are being announced with increasing frequency in these inexact sciences. Still, it is possible to become reasonably proficient in the art of motivating others. While this skill is indeed complex, the average supervisor, through a comprehensive understanding of motivational elements (the dynamics of motivation, m…



291. Using, Choosing, and Using an educational consultant By Terry Freedman
     IntroductionThe aim of this document is to provide advice and guidance in choosing a consultant in the field of education. You may be the headteacher or principal of a school or college, an officer in a local education authority (LEA) or school district, or the director of a private company wishing to undertake work in the educational sector. This article focuses mainly on information and communication technology (ICT), but the underlying principles also apply more generally.Using a consultant…



292. The Business Shaman: Exploring the Mystery of Success! By Jeremiah P. Huck
     Note: This article was written for a internet business site. It is a promo for my work with the business world. I published it here for anyone who is interested in a shamanic perspective on creating success, in both business and life. If you read between the lines, it will offer you some help when dealing with any challange.The sound of the drum is strong and steady. It's cold and damp in the large cave, except near the central fire. There are 40 naked, hairy, human-like creatures in deep cele…



293. Employee Communication Surveys: Seven Tips For Successful Design and Implementation
     Organization Communication Problems? So, your organization is suffering from poor communication practices. John complains that his boss never tells him anything. Sally is expected to come up with sales targets without being briefed on this year's company strategy. Where do you start in improving ineffective communication between people? A good first step in fixing communication problems in any organization is to survey employees. Even if there are no obvious problems, surveys can help get an org…



294. Reducing the High Cost of Absenteeism
     Employers pay a high price for absenteeism, often more than they may realize, in terms of both financial and production losses and employee morale. Managers may view the tasks of finding a substitute employee as a short-term inconvenience; however, absenteeism frequently has more serious long-term effects. Employers can, nevertheless, ensure that employees report in regularly and remain on the job.Before employers can determine the best way to combat absenteeism, they must identify the organiza…



295. Better Management Performance - The Easy 3-Step Way By Martin Haworth
     Managers make three mistakes when they try to run businesses. They do too much, they don't trust their people and they don't have enough skills. Here we explore an easy 3-step process to get your business back on track and get a life. Managers work in increasingly challenging circumstances and workload seems to ever increase. There are opportunities to use the capabilities of each and every one of those who work with them. Yet many managers struggle on, carrying the burden until finally, t…



296. Hollander Consultants Gears Up For Largest Symposium in Three Years
     Hollander Consultants Gears Up For Largest Symposium in Three YearsOver 350 People Expected in FloridaPortland, OR: Hollander Consultants Florida Symposium is poised to break attendance records over the last three years of Hollander symposia. The Hollander Consultants Florida Symposium will be held at the Sheraton Sand Key Resort in Clearwater Beach from March 17 to March 19.Eric Korb, Hollander Consultants’ vice-president for client services, said, “Our symposia are absolutely vital aspects of …



297. Innovation Management and Brainstorming Management – why people hate to brainstorm! By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



298. The Roles Of Facility Management By Leon Chaddock
     Facility management is the management of a facility. But, the definition of this is much more complex than just a person or group of people that run a building. The fact is there are many areas to that management that need to be addresses so that the facility management is working well. If you are a company that is struggling with these aspects of management, knowing that there are firms that can come in and help you can be quite beneficial.Realizing the many key roles in facility managemen…



299. Developing Efficient Meetings By Doug Staneart
     How would you describe meetings you have attended in the past? Last Tuesday, I was facilitating a workshop on how to lead better meetings, and to start things off, I asked the group that very question. The answers that they provided were very similar to answers that I have received from hundreds of workshop participants over the last ten years.The first two responses were…“Meetings are looooooooooong,” and “Meetings are BOW-ring (this workshop was actually held in my hometown of Fort Worth, …



300. An Honest Look at Your Business By Shaun Kirk
     There is a difference between being comfortable and being in apathy.It is very comfortable to have a smooth running organization when you have a team that knows what to do and does it. It is comfortable to have this group take care of your company and make it expand, and all you have to do is take care of the team. It is comfortable when the staff will actually handle the discipline problems of other staff members and not give it to you to handle. It is, of course, very comfortable to have a c…



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