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226. Tales from the Corporate Frontlines: A New Manager's Tale By Josh Greenberg
     This article relates to the Manager/Supervisor competency, commonly evaluated in employee satisfaction surveys. This competency evaluates an employee's feelings regarding their direct manager or supervisor. The manager/supervisor competency covers topics like clarity of goals, manager support, coaching and feedback, and regular reviews of performance. The old adage that "people leave their managers, not organizations" is often true. Of all the workplace stressors, a bad immediate manager is on…



227. How to Deal With Salespeople
     If you are an executive, you may sometimes feel like a open jelly sandwich at a picnic. Every crazy critter in the world wants to bite into your budget. Here's how to protect your time and preserve your sanity.Ask questionsMany salespeople work from a script. Rather than let them read it, interrupt with, 'Excuse me.' Then determine the purpose of the call by asking questions such as, 'What are you selling?' or 'Why are you calling?' Set bounds on the call by stating that you will take one minute…



228. industrial planning
     Industrial planning. The troglodytes executed simple tasks. The planning of the troglodytes was completely processed in memory. The product that consists of six thousand components can be planned only with an electronic processor. The Elements of the planning are the same ones. What distinguishes the planning of troglodyte from planning of the industry is quantity and quality. The troglodyte planned the product and soon afterwards executed it. In the modern company, of big size, are developed a…



229. Improving electrical distribution reliability and cost
     ackground The company analyzed it's competitive position relative to the other large investor owned utilities in the US. It became clear to survive in a deregulated environment that significant change was needed in 3 key areas. Reduce operating and maintenance expenditures to be at or near the best companies in cost per kWh. Improve generating efficiencies and implement load control programs so that no new generating plants would be needed to meet forecasted demand through the end of the century…



230. Maximizing Sales through the Ultimate Tracking Software By Anthony Licate
     Every small to mid-sized business owner would love to know how to effectively keep a pulse on their marketing and customer service efforts. The common barrier that all companies run into is how to cost effectively measure and control this process.How will you keep track of the marketing and sales efforts of every department so you don’t create redundant work for everyone? From the inception of a marketing campaign to the lead; from the lead to the opportunity; from the opportunity to support…



231. Learning Disability # 6 – Experience; Help or Hinder? By Graeme Nichol
     Isn’t it always interesting to hear somebody say “yeah, we tried that, it didn’t work…” When it was tried; what were the conditions surrounding the business? How was it implemented? How were staff trained? Most questions are never answered with any clarity and real understanding. No real analysis of the changes failure or success was ever done. Meaning that an opportunity to learn was lost.We all learn by our experiences, from walking to riding bicycles, trial and error and a few bruises and s…



232. Think "Business Processes" Not "Departments" - 5 Compelling Reasons
     1. Process Thinking follows the natural flow of the business A business process is a collection of interrelated work tasks triggered by an event and geared towards providing results or outcomes valued by the 'customer'. The adoption of process thinking causes an organisation to align its activities and systems with the natural flow of materials and information from the start to the end of the value chain. Functional thinking creates silos with boundaries across which information and other resour…



233. Get Down With OCP: Evaluating DBA Job Applicants in an OCP World By Robert Hamel
     Not long ago, weeding through DBA applicants with a tech interview was a straightforward process. You'd ask candidates 200 or so technical questions. If they got 100 correct answers, you knew they'd been around the block; 150 or more and you knew you were on to superior talent. But once the Oracle Certification Program (OCP) became popular in the late 90s, the traditional tech interview lost its effectiveness. These days, candidates can answer 180 questions correctly and you still won't …



234. Communication, Feedback, and Participation: Three Easy Tidbits For Smarter Business By Andrew E. Schwartz
     On communication: One of the biggest strains on the communication process occurs when the sender or receiver is experiencing stress, anger, or frustration either at work or at home. When a situation is emotionally charged, it is difficult to express yourself clearly and maintain a positive communication relationship. How we communicate can be as important as what we say. Using “I” statements is the most effective technique to counterbalancing an emotional dialogue. “I” statements, help the rec…



235. How To Hire Superstars By Ernest Oriente
     Can a person’s behavior and values really determine if they will be a future SuperStar for your company? If you knew the formula for hiring SuperStars and could cut your recruiting costs in half, would you start today? This article outlines three simple but critical steps for adding structure to your hiring process and raising your level of success.Strengthening the interview process: Prepare a consistent written interview game plan, to be used by each person conducting the interviewing for…



236. Performance Appraisal Checklist: Raise Not Just Appraise Performance By Marcia Zidle
     It’s that time again! Perhaps the most dreaded management practice is the annual performance review. Whenever the subject comes up, out comes the groans from both managers and staff no matter what industry or type of company. Many say appraisals are like having a root canal – only more painful. It shouldn’t be.The following checklist is designed to guide managers and supervisors in preparing, conducting and following through on employee performance appraisal discussions.The Preparation: G…



237. The Challenges of Human Resource Management By Alvin Chan
     IntroductionThe role of the Human Resource Manager is evolving with the change in competitive market environment and the realization that Human Resource Management must play a more strategic role in the success of an organization. Organizations that do not put their emphasis on attracting and retaining talents may find themselves in dire consequences, as their competitors may be outplaying them in the strategic employment of their human resources.With the increase in competition, locally or gl…



238. Let the Stock Market Work For You in 2006 ... How to make Money with Stocks
     Let the Stock Market Work For You in 2006 ... How to make Money with Stocks BY.- StressFreeTraders.com A beginner usually feels very attracted to the stock market while for example discovering a stock that's being reported in CNBC or the news program and watching it rise fast and make new highs from $10 to $35 in just 2 months. While learning about this successful news story he's saying to himself ... ' Oh boy if I was one of those lucky guys who bought that stock back when it was priced at $…



239. Be Careful Who You Condemn
     We all know customers are not always right – in fact – often they’re completely wrong. But if we allow our customers’ “shortcomings” to be the focus of our employees’ attentions we’re destined to fail.The inclination to complain about a customer happens to all of us from time to time. After a customer irritates us in some way and eventually walks away or hangs up the phone, we immediately look for a nearby co-worker so we can share our negative experiences.“Hey Bob. You won’t believe this jerk t…



240. Delegation and empowerment: levels of freedom
     When you delegate tasks or processes, you transfer a certain level of freedom in how the tasks are to be handled. These levels range from simply giving instructions to be followed right through to handing over a complete project that then becomes part of the person's job description. But how do you decide? Here are three measures you can use: 1. The level of experience of the person to whom you are delegating. How much experience does this person have with the company? With the department? How f…



241. The Cheapest, Forget It ! By Steven Schneidman
     Wouldn't it be great if we got get the cheapest price on everything. I know I wouldn't want it. Would you? Do you strive to get the cheapest automoblie? The cheapest mobile home to live in? The cheapest place to eat? Rather than look for the cheapest we tend to look for value for our money. We know we all work hard for our money and would like to be compensated if we are to give it up.The first thing a buyer should look for is if he's comparing apples with apples. Any person who's been to Chin…



242. Manage Stakeholders and Beware of the Wicked Witch! By Ron Rosenhead
     Forget stakeholders and they can fatally kill your project! Much has been written about why projects fail to deliver; no business case, poorly defined objectives, poor project scope alongside over-optimistic deadlines and no planned project budget! However, one area little talked about is the stakeholder – those with an interest and those who will be impacted by the project.Research points to projects being derailed by poor management of stakeholders. From questionnaire results we have identif…



243. Is Your Employee Newsletter Management Propaganda? By Robert Abbott
     It should not be. If it is an effective newsletter, it will serve the needs of readers (employees) as much as it serves the needs of the publisher (management).Let me explain how to ensure it serves employees as well as management, by reviewing four key points I make in A Manager’s Guide to Newsletters: Communicating for Results.Objectives and reader responses:First, state your objectives in terms of reader responses. This forces you to focus on your readers, and what they're likely or not lik…



244. Medical Collection. How Organized is your office?
     At one time or another, all of us have experienced the frustration of waiting in a doctor's office. It seems as though every time we go to see the doctor or the dentist we end up having to wait for a ridiculous amount of time, and then when we finally do get in, we are only 'treated' for a few minutes and then sent on our way. I have always wondered why that is the case. If the doctor is only seeing each patient for a fraction of the time that the patient had to wait, then what are they doing be…



245. Enhancing the Motivational Climate of Your Workplace By Etienne Gibbs
     It has been well documented that employees' productivity and job quality increase when we are made to feel welcome at work. In other words, when the motivational climate is enhanced to meet their needs they produce quality work at the 100% rate.The source that caused them to produce at such high standards came from their employer's attempts at enhancing the motivational climate. As a result, they came to work, not because they had to, but because they wanted to.By listening to your employees,…



246. Don't Throw Money Away On Training - Planning Well Will Cut Costs and Increase Value
     We've all done it. The glossy brochure with catchy headlines promoting training courses which seem too good to miss. We either see them ourselves or employees bring them to us with a previously unknown 'need' to have this training. Before we know it a large chunk of the annual training budget has gone on courses we didn't even know existed. This sort of reactive approach to training and development costs far more than systematic training and is usually far less effective. So, how do we do this …



247. Why is it Hard to Innovate?
     Why is it hard to innovate? what are the obstacles for innovation? Why innovation success rate is so little? This paper is aimed at discussing these questions on an academic level. Referring to innovation as a change, sometime a major change, I shall first present the difficulties of promoting a change, in general. Kotter (1996) discusses the reasons for the high rate of failed change initiatives. Among them are lack of urgency/ too much complacency, lack of sensible vision/ under-communication …



248. Business Fit By Brook Smith
     I have been an entrepreneur for over twenty years and have absolutely embraced information that would help maintain a well managed and profitable business. We have been a part of the information era for sometime now. As business owners, we have access to more information than ever in this generation of technology. But how can we use this technology to aid our business?Today's business environment creates both opportunities and challenges. Powerful technology, including the internet, provides a…



249. Performance Expectations - 5 Tips and 5 Questions*
     People want to understand their role - they want to do well! So by being clear, really clear about what it expected of them, makes a big, big difference! And that improves performance as well as saving you time chasing others around to deliver what you want.5 Tips1. Be Clear - your people need to know what they are doing, both in terms of actions and the standards that you will be expecting. By being really clear, checking understanding and having it written down makes a big difference.2. Have …



250. Employee Retention: It's a Changing Game By Michael Beitler
     As a management consultant, I have seen some poorly conceived retention policies at otherwise well-run companies. The philosophies underlying these policies lack some basic knowledge of two things:1. human nature, and2. the changing world around usHuman NatureLet’s start with human nature. The practice of management requires an understanding of how people work. Successful managers can be forgiven if they do not know how a particular machine works, or how to debit and credit the general ledger,…



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