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Okay, be honest! Are you guilty of sticking in a few boring videos and calling it training? Do you send in your department heads to deliver a few, rushed, canned presentations and call it orientation? Are you then surprised when your new employees don't live up to your expectations, and your employee turnover numbers keep rising? What if you took the time and money that you spend on employee recruitment and put it into employee training? Would it make a difference? Would it be worth the effort? You Bet it Would!! Take, for instance, The Container Store, who has made the top of Fortune magazine's “100 Best Companies to Work For” list for the 6th year in a row! In an employee's first year they offer over 241 hours of training, far exceeding the training hours offered by other retail stores. In the next 18 months they are slated to open 5 more stores, creating over 6000 more jobs! More impressively, the retail industry averages 150% employee turnover, but The Container Store averages only 25%!! Learn also, from ACTS Retirement Life Communities, a Continuing Care Retirement Corporation, based in Pennsylvania with additional locations in Florida, Georgia and North Carolina. Several years ago, retired CEO Rev. George Gunn launched a program to combat high employee turnover. One components of that program was to launch ACTS Corporate University. The University offers 70 different courses to all employees of their company. "It's touching to watch some of our direct line employees walk across the stage, accepting their diploma for an 8 week class, so full of emotion for what they've accomplished," says Rev. Gunn. Not only has the University helped their employees do a better job, there has been a tremendous reduction in employee turnover. Their turnover, which was 38% in the year 2000, was already low for an industry that has a national average ranging from 40-100%. However, after implementing their program, which included the University, employee turnover landed at a low 17.5% in the year 2004. In addition, their employee satisfaction ratings AND their customer satisfaction ratings are extremely high. Does it cost money to develop a training program that makes a difference? You bet! Is it worth it? No question! Studies done by the Saratoga Institute estimate the cost of employee turnover to be between 100%-200% of the employee's salary. Spend the money up front with training and you could cut your recruitment costs - in both time and money - substantially. You'll also be ensuring that your employees are delivering the best service to your customers. High Turnover, Bad Service - This is your company without training. Low Turnover, Star Service - This is your company with training. Any questions? QuitSmokingRightNow. - Quit smoking right now without patches, pills or gums, and without gaining any extra weight - guaranteed. Rocket Spanish. - Cutting Edge Interactive Audio Course! High searches, check out learn spanish in Overture or Google. High conversions!
To listen to the interview, click on this MP3 file link DISCUSSION: Interview Time Index (MM:SS) and Topic Eileen, you have a promising history of significant impact and contribution to society, the community, education, research and the ICT industry as an undergraduate. Thank you for sharing your experiences and insights with our audience. :00:43: :01:40: :02:20: :04:02: :05:27: :06:08: :07:34: :08:27: :09:09: :09:41: :10:54: :11:45: :12:11: :14:12: :14:45: :15:38: :16:12: :17:07: :20:21: :20:53: Eileen’s Profile:Eileen Chen is a junior studying within the College of Information Sciences and Technology at the Pennsylvania State University at University Park Main Campus. She is also in the Schreyer Honors College. She expects to earn a Bachelor of Science degree in May of 2013 with a major in the option of Integration and Application in Information Sciences and Technology and a minor in Supply Chain and Information Sciences and Technology. She received the David Suarez Memorial Scholarship (a remembrance from his colleagues at Deloitte Consulting/Deloitte & Touche), the Dipple Trustee Scholarship, the Raytheon IST Scholarship, and the Delta Gamma Lamp of Knowledge as well as achieved Deans List all semesters. Eileen worked as a teaching intern for an introductory Java course during the Fall 2011 semester and a computer lab consultant for Penn State ITS Lab Consulting. She recently joined Dr. Brian H. Cameron, the Executive Director for the Center of Enterprise Architecture in the College of Information Sciences and Technology and the founding president of the Federation for Enterprise Architecture Professional Organizations (FEAPO), as a research assistant. She is currently working with FEAPO and the Communications Committee. She also assisted Dr. Cameron in preparing for the Center for EA at Penn State Meeting, which she attended in October 2011. While learning about the innovative subject of enterprise architecture, she is also gathering research for her honors thesis. Learning in the classroom and work environment is important to Eileen, but she also values the knowledge she gains outside her coursework. She is passionate about giving back to the community, and her main focus is bettering the quality of life for children. She currently serves as a Technology Captain for the Penn State IFC/Panhellenic Dance Marathon, affectionately referred to as THON. As the largest student-run philanthropy, THON raised $9.56 million in 2011 benefitting the fight against pediatric cancer. Eileen also serves as Administrator and Website Chair for Bee House, a special interest organization with the sole purpose of fundraising for THON. Her sorority, Delta Gamma, in which she serves as the Director for Electronic Communications, also fundraises for THON and other philanthropies. In addition to THON, she has participated in the LeaderShape Institute, the General Electric Student Leadership Conference, Role of a Resident Assistant Course, the National Collegiate Honor Society, Be Engaged House (a leadership and service special living option), and intramural volleyball. Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 |
More Articles:1. Creativity and Innovation Management - Core Competencies and Competitive Advantage By Kal Bishop Following is a brief definition of core competencies and competitive advantage and their fit with creativity and innovation management.Core Competence:A core competence is one which critically underpins the organisation's competitive advantage. Companies can differentiate themselves from their competitors with specific core competencies, but often not for long. The differentiation is difficult to sustain and can often be imitated by competitors.The integration (and attainment) of constituent s… 2. Reward Your Employees with Travel Incentives By Sheryl Strasser Reward your Employees with Travel IncentivesMotivating employees, especially highly competitive employees like inside and outside salespersons and telemarketers, can be a challenge. Sure, everyone likes cash, but what if you could offer a incentive that was worth more than cash? That's what travel incentives are all about.What do you think would generate more excitement among your employees; offering $50 to the person who sets the most appointments in one day, or offering a 3 day and 2 nights … 3. Balance Your Managerial Life We have only one life, but we live in three overlapping worlds—our business world, our family world, and our other social world. Imagine bringing your spouse and kids to a meeting with seven of your salespersonnel. Sitting off to your left, Miss Wright asks the question on the minds of all her fellow sales colleagues, “Why did you bring your family to our meeting today? Will they be playing any sort of role in our discussion?” You simply respond, “No, they’re just here so I can tend to their nee… 4. How to Build Your Business and Still Take Time Off By Hannah McNamara We all know people who are like human dynamos. They seem to make an art form of building their business and still enjoy quality time with friends and family. It isn’t magic, you can do it too.The world of business ownership or management is inhabited by two main personality types. There are people who never miss deadlines, who can be replied upon to deliver the goods whatever the odds and, who seem to thrive under pressure. Then there are people who achieve very little and yet seem to be perma… |
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