Outsourced Learning: Are You Ready for Learning BPO?Learn Management Articles on management-info.biz. Outsourced Learning: Are You Ready for Learning BPO? article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
Even though McDonald’s testing of business process outsourcing (BPO) has caused quite a stir, it’s only the beginning. What started as the outsourcing of a few basic business processes, such as payroll or accounts receivable, has grown into a “movement.” No internally performed business process is “safe.” IT, finance, supply chain management, and customer relationship management have been outsourced. Why not the learning process? Labor costs in Western countries are out of control. American, German, and French workers are overpaid. To compete with the Asian countries, Western companies must become more efficient. Controlling costs (and remaining competitive) will require the outsourcing of inefficient business processes. So, what is “Learning BPO?” The best definition is Hap Brakeley’s of Accenture Learning. In Chief Learning Officer (April 2005, p.4), Brakeley defined Learning BPO as: “a broad range of relationships that organizations establish with an external service company to transfer and/or share responsibilities for the successful operation of the learning function: design, development, delivery, administration, measurement, and reporting.” Brakeley went on to talk about the range of possibilities for Learning BPO: “The outsourcing relationship may be as simple as outsourcing the learning management system and the learning administration responsibilities (sometimes called out-tasking) or as complex as arranging for an external company to plan and deliver the entire enterprise learning function, encompassing an organization’s complete value chain, from employees to customers to channel partners.” How much of the learning process should your organization outsource? Are you fully aware of what outsourcing possibilities are available to your organization? Obviously, you cannot ask your internal providers for an objective evaluation of external resources. Be prepared for strong resistance to change when considering Learning BPO. To read Brakeley’s entire article on Learning BPO see the April 2005 issue of Chief Learning Officer. To read more about Overcoming Resistance to Change see my special report at http://www.mikebeitler.com/overcomingresistance/
|
More Articles:1. Critical Success Factors - Next By Paul Lemberg The Critical Success Factors Focusing on the things that make the biggest difference to your future prosperity. (Note, although this article was written in early 2002, it is totally relevant. Right now.) About three weeks ago I was surprised by this headline in the morning paper: "Fed says September 11th hurt economy." Wow! "What did I miss here?" Was this news? USA Today thought it was. I was shocked the Fed saw fit to announce it. And this week, another one: "NBER Confirms Recess… 2. Communicating CEOs By Robert Abbott I see a PR firm has done a survey on the amount of time Canadian CEOs spend on communication, and found they spend almost half of their time on communication.I think we're supposed to be impressed that CEOs spend that much time on communication. But, quite frankly, what else does a CEO do? And, if you consider both direct and indirect communication, wouldn't that be more like 90%?So, what do CEOs do, and how much of that involves communication of one kind or another?Well, they make decisions. … 3. Smart Staffing: Replacing a Key Manager By Marcia Zidle Have you been in this situation? One of your top managers left suddenly and you’re under the gun to replace her quickly. So you promoted her assistant. That was a disaster. You now need to replace him but want to do it right this time and avoid another costly mistake.This is an example of the hundreds of 'management staffing gone wrong' disasters that I’ve witnessed in working with many companies. In today’s hurry-up and get-it-done work world, many people are unwisely promoted to manageme… 4. Ten Ways to Reintroduce Leadership Skills into your Management Style By Martin Haworth Managers manage and leaders lead - so it has always been. But the problem for managers is that sometimes they need to use their leadership skills as well.Working as a manager, and by having the title, implies that all you do is manage what is going on around you. As they say, 'you can only manage people and not things', which is all well and good.Yet good managers need to show at least some leadership skills as well, so that instead of picking up a series of tasks to 'do' each day, you are a… |
||||
