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Peer coaching is not a new idea, but is not widely practiced. In fact, there are significant barriers to its effective use. In some organizations, the “command-and-control” style of management is so entrenched that position power seems to be the only lever available to get others to consider a request. More and more, though, organizations are flattening out, abandoning a rigid hierarchy, and encouraging people to come together across boundaries, divisions, and departments to unite efforts and talents in ways that may not have been possible before. Eliminating territorial attitudes and interdepartmental rivalries, and encouraging teamwork provides for endless possibilities. Peer coaching requires many of the same coaching skills that managers utilize when coaching Representatives. However, peer coaching also demands a special sensitivity to relative situations. For example, a manager may address an issue directly: “John, I need to get some numbers from you on the Simpson project.” With a peer, a less direct approach is needed. Peer coaching requires asking questions, gaining an understanding of the other person’s issues and viewpoints, and identifying areas of shared interest or concern. Peer coaching doesn’t necessarily involve quid pro quo – “I’ll do this, if you’ll do that.” But, peer coaching does involve identifying areas where one team member can be of assistance to another team member, or where the combined efforts of team members provide the most beneficial results. As with all coaching skills, the most important piece of peer coaching is listening to understand. Learning more about various priorities allows people to identify areas for collaboration, while strengthening relationships and seeing team members as valued individuals. A team member’s greatest untapped resource may be the opportunity to reach across boundaries, combine strengths, and achieve personal goals as well as the goals of the organization. Quick Tip
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More Articles:1. Deciding What to Delegate By Andrew E. Schwartz DECIDING WHAT TO DELEGATE: Once the benefits of delegation are established and obstacles removed, the next step in the delegation process is to decide what work can and should be delegated. In general, work to be delegated should adhere to the following guidelines: — It can be handled adequately down the line. — All necessary information for decision making is also available down the line. — The work involves operational detail rather than planning or organization. — The task does not require … 2. Non-competitive team building One of the problems with the traditional team building event format is that it is essentially divisive. A selection of activities is laid on and the group is divided into teams to have a go at each activity. An example might be a team of 20 divided into four teams of five to try archery, laser clay shooting, quad bikes and dune buggies. Not only does this isolate people into teams which may be separated over the course of the event but often teams are encouraged to compete against each other so … 3. How To Jump Start Your Profits and Keep Your Profits Rolling By Julia Tang There are so many ways to jump start your prifits and keep your profit rolling. These top 20 ways are essential if you want to run a successful business. 1. Offer to write exclusive articles (that means you only submit them to one place) for high traffic web sites in exchange for a link back to your site. 2. Create a positive online image. Tell your visitors about fundraisers you have sponsored or that you donate a part of your profits to charity. 3. Improve your customer service on a r… 4. Finding Common Ground Through Consensus Decision-Making By John Abrams It’s clear to me that a workplace is a better place when employees truly work in teams, but the most familiar team models we have are those that are created to win wars and games. We have a commander or a coach who gives orders, and the soldiers or the players use those instructions to defeat the opponent. Mediator Bill Ury says, “People are realizing that adversarial, win–lose attitudes in an increasingly interdependent world, where I depend on you and you depend on me, just don’t work anymor… |
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