Outsourced Learning: Are You Ready for Learning BPO?Learn Management Articles on management-info.biz. Outsourced Learning: Are You Ready for Learning BPO? article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
Even though McDonald’s testing of business process outsourcing (BPO) has caused quite a stir, it’s only the beginning. What started as the outsourcing of a few basic business processes, such as payroll or accounts receivable, has grown into a “movement.” No internally performed business process is “safe.” IT, finance, supply chain management, and customer relationship management have been outsourced. Why not the learning process? Labor costs in Western countries are out of control. American, German, and French workers are overpaid. To compete with the Asian countries, Western companies must become more efficient. Controlling costs (and remaining competitive) will require the outsourcing of inefficient business processes. So, what is “Learning BPO?” The best definition is Hap Brakeley’s of Accenture Learning. In Chief Learning Officer (April 2005, p.4), Brakeley defined Learning BPO as: “a broad range of relationships that organizations establish with an external service company to transfer and/or share responsibilities for the successful operation of the learning function: design, development, delivery, administration, measurement, and reporting.” Brakeley went on to talk about the range of possibilities for Learning BPO: “The outsourcing relationship may be as simple as outsourcing the learning management system and the learning administration responsibilities (sometimes called out-tasking) or as complex as arranging for an external company to plan and deliver the entire enterprise learning function, encompassing an organization’s complete value chain, from employees to customers to channel partners.” How much of the learning process should your organization outsource? Are you fully aware of what outsourcing possibilities are available to your organization? Obviously, you cannot ask your internal providers for an objective evaluation of external resources. Be prepared for strong resistance to change when considering Learning BPO. To read Brakeley’s entire article on Learning BPO see the April 2005 issue of Chief Learning Officer. To read more about Overcoming Resistance to Change see my special report at http://www.mikebeitler.com/overcomingresistance/
|
More Articles:1. How to Deliver Training and Development that Delivers the Desired Business Outcomes By Leanne Hoagland-Smith To be competitive and to remain a player in today’s 24/7 knowledge driven business world requires that your employees be thoroughly trained to deliver the best customer service both to your external and internal customers. The old 19th and 20th centuries’ paradigm of controlling the employee has transformed to one of freedom for today’s knowledge worker.Yet, continued research suggests that the majority of training and development initiatives estimated at 80 to 90% whether they come from the … 2. It Was an Open and Shut Case - Or Not By Larry Galler A couple weeks ago my wife and I went shopping. We are thinking of upgrading something in our home and have been spending time getting ideas, checking out our options, comparing style, price, and quality.We drove up to the front door of one potential vendor. The sign said, “CLOSED.” I started backing the car out of the parking space muttering something about, “Gee they shouldn’t be closed on a Saturday morning.” My alert wife noticed some lights inside and other cars in the parking lot so … 3. Asset management journal guide Diligently managed assets of a business organization can make a lot of difference in its profit percentages. Judicious control over all tangible and intangible assets of a company makes sure that there are no leaking funds in the organization and all assets are utilized at maximum capacity. An inefficient management of resources and incorrect information about the objects in a commercial establishment may lead to drainage of finances and in turn adversely affect company's performance. Realizin… 4. "How's Your Team Building Spirit?" A hidden element of effective Teambuilding, and seldom discussed, is the mood, or the environment, that exists within the team. A positive and productive atmosphere doesn't just happen, it requires conscious work. The following quiz will help you understand and improve the Team Building atmosphere that exists within your organization. Instructions: Answer the following questions of the Team Building quiz without looking at the answers. After you've totaled your scores, you will have a better i… |
||||
