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More Articles:1. Adopting a Business Process Approach to Management - 6 Critical Steps 1. Determine Who Are Your Customers and Stakeholders, and What Benefits Your Organisation Offers Them In our previous article we emphasised the customer/stakeholder focus of the business process approach to management. The first step is therefore clearly determining who those customers and stakeholders are. Who buys or uses your product or service offering? Who makes the buying decision? What exactly are they buying in terms of benefits? Who else is affected by your activities and what are their… 2. Conflict Resolution - Not As Simple As A, B, or C By Kelly Graves Wouldn’t it be nice if you could just take a simple test to resolve your conflicts and have proper conflict resolution? A multiple choice test would be the best:1. The person you are in conflict with is?a. Controllingb. Indecisivec. DemeaningJust choose letter A, B or C and you magically uncover the solutions to all your conflict problems.How great and easy would that be!Unfortunately, conflict is much too complicated to squeeze into a simple multiple choice test. Conflict is a complex experie… 3. Problem-Solving Success Tip: Avoid Bug Mentality By Jeanne Sawyer Fixing bugs fixes symptoms: like taking aspirin for a headache, it may provide temporary relief but does nothing to prevent the next headache. It’s ok, and often necessary, to relieve the symptoms but you have to dig deeper if you’re going to prevent problems from recurring.The reasons and benefits for getting past the symptoms to the root causes are well-known, but many companies still tend to confine their root cause analysis efforts to well-defined technical problems such as physical compon… 4. Employee Motivation: Make Everyone A Cheerleader For Your Company By Marcia Zidle Do you manage by walking around? What do you see? People excited about their job or people just going through the motions? Here are seven ways, that do not cost much if anything, to turn the “it’s just a job” employee into one that is powered up and willing to give their best every day.Spend time out in the field. Ask your employees how you can help make their jobs easier. Work alongside them and even let them teach you what they do. Southwest Airlines has a mandate that every manager must … |
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