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My mechanic has me trained. When I take my car in for an oil change, he places a sticker in the upper left hand corner of my windshield to remind me what date and mileage I should have my next maintenance completed. But every once in a while, he forgets to put the sticker on the window. Then I have to remember the date and mileage details. It's a good thing to train your customers and clients and it can help you pump up your bottom line. But if you choose that route, it's important to follow through. Because my mechanic occasionally forgets the oil change sticker, he shifts the burden of that "perk" to me. On top of that, it could cut into his business if I delay the maintenance because I've forgotten when the car is due. And if he forgets stickers on several cars...well, you get the idea. Training your customer when and how to do business with you helps both them and you. You can train your customers to easily understand when you are available, when to expect a response to a question, when to expect delivery of a specific item plus many more interactions with you and your business. Customers appreciate consistency from the companies they do business with. But make sure you have a mechanism to help you follow through. Unmet expectations have a way of driving business to your competition. Instant Article Submitter. - Amazing Breakthrough Software Stuffs Any Website You Want Full Of Free Targeted Traffic. Secrets Of A Professional Dog Trainer! - Earn $37.50 per sale selling Secrets of a Pro. Trainer: Get Your Dog To Listen To You! See our affiliates area for tips. Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 |
More Articles:1. Delegation Obstructions By Andrew E. Schwartz OBSTRUCTIONS: 1. Staff deficiencies. Lack of confidence in employees quite understandably leads to a reluctance to delegate. When deficiencies exist, action must be taken to restructure jobs and/or retrain, reassign, or as a last resort terminate employees. 2. Management deficiencies. Intimidation or lack of organization on the manager’s part makes effective delegation impossible. In such a case, it is the manager’s responsibility to seek training in the delegation process via seminars, self-h… 2. Driving of Work Trucks By Lance Winslow Each time you or one of your work crews cruises down the road, people see the vehicle. It is logo’ed and that advertising is there to be noticed. If you cut some one off, believe me they will know who did it. They’ll tell their friends and you’ll be sorry. If you see a lady trying to pull out into bumper-to-bumper traffic, let her cut in. If you see a mom in her minivan with kids at a traffic signal, be courteous. Signal her with a pleasant hand motion to ‘please go ahead of me.’ Mouth the wo… 3. Screaming Employees? How to effectively resolve conflicts in the workplace Do you have employees that are out and out fighting with each other at work? Yelling, screaming, not getting along or perhaps has difficult relationships with their supervisor? Conflicts in the workplace happen frequently and the fallout can be costly to the employer and the employee. Developing the skills to resolve conflicts that arise can save your company significant money. First let's look at the costs: 1. Decreased productivity due to the emotions involved in interpersonal conflict. 2. T… 4. Applying Lean Six Sigma to Service By Peter Peterka Although both Six Sigma and Lean Flow have their roots in manufacturing, it works just as effectively in service industries. Much of the U.S. economy is now based on services rather than manufacturing and many service organization managers are wondering how they can achieve the tremendous process improvement benefits of Lean Six Sigma to their service organization. Many service organizations have already begun to blend the higher quality of Six Sigma with the efficiency of Lean into Lean Six S… |
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