Three Motivation Mistakes Managers Make



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I. Too much emphasis on pay, benefits, and perks:

The Saratoga Institute reports that 88% of employees voluntarily leave their jobs for other reasons, such as misalignment of mutual expectations, person-job mismatch, insufficient coaching and feedback, perception of poor career-advancement prospects, work-life imbalance, and both distrust toward and low confidence in senior leadership. Still, most managers refuse to acknowledge the "push" factors, preferring to see the "pull" factor of more money as the prime motivator.

The truth is, both push and pull factors come into play, but companies make a big mistake by hanging their employee-retention strategies solely on the easier-to-manipulate tangible factors of more pay, better benefits, and flashier perks. It's not that these factors are unimportant; they're very important. In fact, most employers of choice typically offer better pay and benefits than their competitors. But what sets them apart are positive, caring cultures where most managers know how to provide the everyday coaching, feedback, and recognition that keep employees engaged.

II. Blindly following other companies' best practices:

One of the disadvantages of reading Fortune magazine's "100 Best Places to Work in America" list each year is that we become so enamored of great employers that we think their best practices will work equally well for our companies. Sometimes they do, but often they don't.

The best employers thoughtfully match their cultures, benefits, and management practices to the needs and desires of their workers. FedEx gears its workplace to the short-term work-experience needs of younger part-timers, while American Express focuses on long-term career development with a strong emphasis on gender equity. SAS Institute has created an employment brand that says, "Come to work for us and enjoy a campus-like environment, and have a life outside of work." This software-development company is famous for its 3% turnover rate in an industry where 20% is the norm.

Most companies can't-or won't-invest the up-front dollars to do what SAS has done. The good news is they don't have to. But by asking their particular workforce what they most want and need, companies can usually provide what it takes to keep employees-and keep them engaged.

The danger of benchmarking against others in your industry is that it may keep you from tailoring an innovative benefit or practice to meet the needs of the 20% of the talent that's creating 80% of the value in your company or department.

III. Failure to train managers and hold them accountable:

Studies of employee turnover consistently show that the direct supervisor builds or destroys employee commitment. Yet, how many companies select executives for their ability to manage people, train them in effective people-management skills, and then hold them accountable? You could probably count those on the fingers of one hand.

Many employers of choice carefully monitor their managers' voluntary-turnover rates, new-hire retention rates, and employee-engagement survey scores, and reward those who score highly with bigger bonuses. Managers with low scores get lower bonuses and are called into meeting with their superiors, which may lead to more training, coaching, reassignment, or termination.

In other words, smart companies know that as the competition for talent heats up, they can no longer afford the luxury of another bad manager.



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guestbloggerGraham Jones (Surrey, BC - IT Professional and President of VANTUG)

The Opportunity to Spread the Word

Last week Stephen Ibaraki (blogger extraordinaire – congrats on being named one of the top 10 in Canada) and I attended the "Global" MVP Summit and a "World" UG Management Summit in Redmond. Most of you may have heard of the MVP Summit but the UG Management Summit was a new event organized by Microsoft. Representatives from Microsoft (Redmond), INETA, Culminis, PASS and the UG Community from most geographic regions of the world were in attendance. The significance as it pertains to “Professionalizing the Profession” is that both events provided an excellent opportunity for Stephen to communicate the culmination of several years of work by a dedicated expert group of people around the world with respect to Professional Status in the ICT sector. 

Stephen facilitated an Open Space discussion and made formal presentations to MVP’s and those attending the UG Management Summit. Stephen is not only an extraordinary blogger but an equally impressive and effective presenter. His message went across loud and clear and generated a huge amount of interest. So much so that he was inundated with requests to pretty much speak to the “world”. So what is this all about? As someone who has spent a large part of their career as a Professional Engineer and fervently believes in the importance of Professional Status, I feel a responsibility to show my support. My purpose here is not to steal Stephen’s thunder but to explain the significance of the outcome.

The Need for Change

The ICT sector contribution to our existence is now totally pervasive and yet the public view of its workers has not materially changed (computer geeks, etc.). If we contrast this with other well recognized professions, such as medicine, accounting or engineering, the public may not know exactly what it takes to “get there” or exactly how it is done but there is an “image” of higher standing in society. It is time that the contribution of the ICT sector is recognized in the same manner. To do that, and stand alongside the already recognized professions with the influence that they have on society, the “IT professional” must become the “IT Professional” via some recognized accrediting body.

A New Range of International Qualifications

It is not my intention here to describe how this has all “magically” came together or how it is to be physically implemented but to highlight that in 2009 a new range of professional qualifications starting with the IITP (International IT Professional) as the IFIP global standard will come into being. This has all come together via the IP3 (International Professional Practice Partnership) and IFIP (International Federation for Information Processing) [a UNESCO body]. More information can be found at http://www.cips.ca/about/i3p/. To aid in gaining a “picture” of how this is to be structured and managed I have included a couple of graphics:

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Over the next few years these events will have a profound effect upon the ICT Profession. We are at an historic moment in time. Every single person in the industry should become familiar with the goals and requirements of the new professional qualifications because it is likely that they will affect you in some way in the future. Before I finish I would like to take the opportunity to thank and congratulate Roger Hart for the part that he has played in bringing this together both on behalf of Canadian professionals and also on the international stage. Canada has always been a leader in these matters and it is appropriate that this year CIPS celebrates its 50th Anniversary of great service to the ICT Community.



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