Turnaround or Terminate? How to Deal with "Problem"Learn Management Articles on management-info.biz. Turnaround or Terminate? How to Deal with "Problem" article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
crowd! Many of my coaching clients - businesses owners or managers - tear their hair out over one or more toxic employees. In our business environment, we tend to recreate the dynamics of the family we grew up, so no wonder problems develop. It's amazing often a business owner or manager will endure a 'problem' employee, unable to help the employee make positive changes and unable to fire them when necessary. Tolerating a problem employee is like walking around with a sliver in your foot - highly irritating, but you can kind of get used to it. Then, when you finally pull it out, you can't believe the relief! That relief generally comes in one of two ways: either you and your employee are able to make some mutual improvements, or you part ways. I recommend a two step approach to this issue. First, you do whatever can be done to turn the situation around. Very often, you may have made a few half-hearted attempts to resolve the situation, but feel lost at sea about what else can be done. You must address the issues directly, calmly and clearly with the employee. Expectations must be set, problems and solutions explored. Check in regularly with the employee to monitor progress. On a more powerful level, the turnaround can result when you learn your own and your employee's behavioral style. I like to use the Platinum Rule assessment, developed by Dr. Tony Alessandra. It's inexpensive ($30 - $50), easy to understand and extremely powerful in helping us understand our own and others' behavior. Your style and this employee's style probably differ. (For more information on the Platinum rule, visit: http://www.authentic- alternatives.com/platinumrule.htm ) The Golden Rule advises you to treat others as you would like to be treated. The Platinum Rule advances this to the next level and suggests that you treat others as you would like to be treated. Your 'problem' employee may be - and probably is - a different style than you. The Platinum Rule shows us four core behavioral styles (Relater, Socializer, Thinker and Director) and gives us many concrete tactics of how we can flex to meet the other person's style. I have seen near miracles occur - the proverbial light bulbs go off - when my clients use this assessment to better understand themselves and their employees and co-workers. The second step of the two-step approach: suppose you've fully implemented the first step (turnaround) and the situation remains unacceptable. Now it's firing time, and because I bet you care about other people, you know that it's one of the most unwanted and difficult tasks an owner or manager faces. I encourage my clients to remember that a business or organization cannot afford to carry an unproductive and toxic employee. An employee person unwilling or unable to make the necessary improvements must be sent to find an employment situation that fits them better. This does not make you an evil or uncompassionate human being. So pull out 'the sliver' and create a positive, unstoppable team. The number one key to professional success is the quality of the people you surround yourself with - employees, colleagues, spouse, friends. Life speeds by, so remove the rocks from your river and let it flow forward, full force. If you can't turn around a problem employee, you must let them go. It's not your fault and if you want your business to flourish, and you will at times find you have to terminate.
|
More Articles:1. Starbucks Team Partner Legendary Service Robot By Lance Winslow Starbucks employees are not just regular employees behind the average counter, they are Team Partners in charge of providing “Legendary Service” the millions of regular customers worldwide. In fact there are secret shoppers at Starbucks; did you know that? They do the ever feared “Snap Shot” where they judge the Team Partners to see if they are really “pouring their hearts into it.” Every Starbucks Team Partner knows that the next customer could be someone doing a surprise visit to check on th… 2. Déjà Vu MCI to Qwest International Inc: Can this Corporate Marriage Survive? By Jidé Odubiyi Current Situation:As of this writing, the MCI Board of Governors has given Verizon Communications Inc. one week to sweeten their $7.5 billion offer, otherwise they have no choice but to accept Qwest Communications’ $9.74 billion offer to purchase MCI Inc. If the Board does not receive a counter offer from Verizon Communications by May 3, 2005, then it will recommend its shareholders vote for Qwest’s offer. From all accounts (Noguchi Washington Post, 4/24/2005), Verizon is a stronger and more … 3. Tales from the Corporate Frontlines: Coworkers Collaborate to Complete Successful Initiative By Josh Greenberg This short story, Coworkers Collaborate to Complete Successful Initiative, is part of AlphaMeasure's compilation, Tales From the Corporate Frontlines. It illustrates how important cooperation, collaboration, and communication are to achieving the common goals of a successful organization.Anonymous SubmissionThe company where I work specializes in resolving customer service issues. The results of recent customer surveys convinced management that it was time to launch a company-wide performance … 4. Provisioning/User Management System Upgrades: Part II – Building Awareness And Building Approval By Hallett German Somewhere in the world is a person who wants to see their provisioning/user management systems get a sorely needed upgrade. But they seem to be getting nowhere.The technical requirements are unarticulated. Key decisionmakers in the company are not aware this is needed. And the “project” is funded and without resources. How can someone who has the responsibility but not the authority get this upgrade to the next level?This article will provide practical guidelines on how to build awareness and … |
||||
