Projects and Operations: An Amicable SeparationLearn Management Articles on management-info.biz. Projects and Operations: An Amicable Separation article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
Projects and Operations are quite distinct sets of activities that, when mixed, can cause unnecessary havoc with the management of each. They have different resourcing requirements, require different management styles and have different objectives. Projects are time-constrained and initiate change. Operations are ongoing and suffer change, sometimes unwillingly... This short paper is a brief overview of the definitions, descriptions and characteristics of each set of activities. And concludes with some recommendations for avoiding the worst of 'projerations'... Definitions Projects Most project management approaches define a project using terms such as: * a series of interrelated activities, * with a specific goal or end result, and * having specific start and finish dates. Operations So we can broadly say that anything else is operations; upkeep activities or incremental improvement. Three key indicators that show when a set of activities is not a project (ie. is operations) are: * if there is no commitment to move ahead, or * if the set of activities doesn't have an end date, or * if the set of activities does not have a measurable goal. Descriptions Operations Operations can be described in terms of business functions or activities and business processes. Business functions are those groups of competence that are needed for the healthy functioning of the organisation. They can be decomposed into business activities that are usually, but not always, encapsulated by an organisational unit. For example, human resource management, the activity, is partly encapsulated by the Human Resources Department. Business processes, on the other hand, describe how the organisation adds value. They are triggered from outside the organisation and finish with the organisation delivering something of value. The two most common diagrams for these views are the org-chart and process maps. Projects Projects are described by their scope, the requirements they are expected to meet and the resources required to meet them. They have a deadline, milestones, stakeholders, steering groups, a budget, and change and communication plans. They are initiated, planned, executed and completed. They add value for the stakeholders, who may or may not be outside the organisation. The most common diagrams to help describe projects are: a GANTT chart for resource allocation, and PERT chart for critical path analysis. Characteristics of Projects and Operations Activities grouped to form Projects or Operations are easily identifiable as each has its own set of characteristics. Generally speaking they are mutually exclusive though this is not always the case. The table below outlines these in a comparative manner so that, in the first instance, the distinction can be made. Operations * Repetitive * Continuous * Deals with the Present * Evolutionary change * Equilibrium * Suffer change * Pre-defined objectives * Stable resources * Stability * Efficiency * Roles * Security and Predictability Projects * Unique * Finite * Deals with the Future * Revolutionary change * Disequilibrium * Initiate change * Objective to be defined * Transient resources * Flexibility * Effectiveness * Goals * Risk and Uncertainty From the lists above, if a project is not actively seeking to initiate change in operations, then it is, in effect, a set of operational activities; improving the situation incrementally. Operational activities do not, in general, cause disequilibrium. It is the operational activities that are destabilised. By the project. Not the other way round. Though there are plenty of examples of operations destabilising projects... But this is a resistance to change rather than the initiation of change. There is, however, a link between the two. And successful projects need to have this made explicit. To take the example of change. Projects are change efforts. But managing change is part of an operational manager's responsibility. Projects identify the change required to move operations into the future. Operational managers then manage the introduction of those changes into their domains so that the new operational practices are different from those before the project. Conclusion Problems with mixing Projects and Operations: If a project begins to have characteristics that resemble those of operations, it is probably a good idea to bring it to an end. And ensure the handover in a timely and professional manner. Equally, if a project has within its plan elements that involve operations, it is probably better to take them out. Otherwise there is a risk that operational management falls to the project manager. So we need to be wary of 'projects' that are: * Uniquely repetitive, * Continuously finite, * Projecting the present into the future, * Evolutionary rather than revolutionary, * Are stable, efficient and role based, and * Secure. None of these bear the characteristics of a project. Rather they are a mixture of both. They become 'projerations', and are generally unsatisfying for everyone working on them. Overcoming the Mixing: One way to overcome the mixing of projects and operations is to ensure that operational activities are properly resourced. The absence of correct operational resourcing often leads to projects being 'loaded-up' with operational tasks such as report generation, cube building, process mapping, etc. The people working on the projects know this and react, causing tension with their operational activities. The solution? Ensure that operational activities are correctly resourced. And don't, as far as possible, move unresourced operational activities into projects.
|
More Articles:1. The Ivory Tower Syndrome By David Meyer "His cardinal mistake is that he isolates himself, and allows nobody to see him; and by which he does not know what is going on in the very matter he is dealing with. - Abraham Lincoln on his reason for relieving Gen. John C Fremont of his Missouri command. (September 1861)How many times have you been given direction from your boss or the "head office" where you find yourself just shaking your head, wondering how the executive team could possibly have made such an uninformed decision? Maybe th… 2. Let the Professionals Help You Out - Outsource By Raji Vinod As your website grows in terms of attracting more footfalls, generating more business, and providing more content; it will demand more time and attention from you to continue performing. As a businessperson, it is advisable that you concentrate on your core competency, which is the reason why you created the website in the first place.It would be a strain on your time to continuously work on adding new content and design to your website. It will eat into the time that you would otherwise devot… 3. Employees Commit Corporate Fraud By Darren Miller Imagine the following scenario; Ten years ago you decided to quit your job and start your own company. For ten years you worked hard, made sacrifices, and it paid off in the end. One of your first employees, a loyal, hard working employee has been by your side the whole way.Things were going great. Until about eight months ago.All of a sudden, clients whom you had worked for for years were not returning your calls or e-mails. Then, sales from your online products site started dropping… 4. Crisis Management Essentials - How to Communicate Effectively During a Crisis, Emergency or Disaster By Tom Murrell A crisis, emergency or disaster can happen at anytime and anywhere.Just ask the residents of Darwin in Australia's Northern Territory.Imagine a late afternoon on Christmas Eve thirty years ago, and looking outside to see your street cloaked by heavy low cloud and your windows being rattled by ever stronger rain squalls and wind gusts.Two-hours after an eerie tropical sunset another check shows the winds are picking up sheets of corrugated iron and hurling them around like autumn leaves in a li… |
||||
