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More Articles:1. Communicating When A Crisis Strikes How would you handle communication if your business or practice got into a crisis situation?I was pleasantly surprised when my Internet service provider responded competently and quickly to a technical crisis. And, we can learn to communicate more effectively by studying its response.The crisis occurred when hackers attacked its system at the same time that the company was upgrading its systems to meet increased customer demand. And while customers experienced no dramatic shutdowns, some custome… 2. Tales from the Corporate Frontlines: Ideas for Everyday Training By Josh Greenberg This article relates to the Training competency, commonly evaluated in employee satisfaction surveys. It tells the story of a group of team leaders who worked together to find ways to use information sharing and communication to provide valuable employee training. A Gallup poll conducted in 1998 reported that eight out of 10 employees said they would be more likely to stay with their present employer if they were offered more or better training. Specifically, the questions included in this com… 3. Five Habits of Highly Effective Conflict Resolvers By Dina Beach Lynch, Esq. Steven Covey had the right idea. There are discreet skills and attitudes, habits if you will, that can elevate your conflict practice to a new level. This article shares a selection of habits and attitudes that can transform a good conflict resolver into a highly effective one. By that I mean someone who facilitates productive, meaningful discussion between others that results in deeper self-awareness, mutual understanding and workable solutions.I have used the term ‘conflict resolve… 4. How To Conduct a Successful Brainstorming Session By Andrew Gowans Brainstorming: When you and your group or improvement team wish to generate as many ideas as possible in as short a time as possible.It’s Powerful It’s Quick It’s Fun It’s MisusedHowever simple we think this tool is, if we do not set the groundrules, or fail to follow them, we will be very disappointed with the outcome. Some team members may even be fearful to contribute fully – giving safe, guarded inputs.This is NOT what Brainstorming is all about!Before a project or improvement team can m… |
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