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This article relates to the Manager/Supervisor competency, commonly evaluated in employee satisfaction surveys. This competency evaluates an employee's feelings regarding their direct manager or supervisor. The manager/supervisor competency covers topics like clarity of goals, manager support, coaching and feedback, and regular reviews of performance. The old adage that "people leave their managers, not organizations" is often true. Of all the workplace stressors, a bad immediate manager is one of the worst and will directly impact the emotional health, productivity, and retention of an employee. This competency can be especially insightful if your organization is losing quality employees while your compensation and benefit packages are equivalent with industry standards. This article, A New Manager's Tale, is part of AlphaMeasure's compilation, Tales from the Corporate Frontlines. It tells the story of a new manager's search for wise advice that will lead him to a successful career with a new company. Anonymous Submission As a recent college graduate, I'd just landed my first management position and was eager to begin. My start date was a few weeks away, and I decided to read up on the management techniques and principles I learned in college. I wanted to be successful with my new company, but more than that, I wanted to be successful and popular with the people I would supervise. As I sat in my local bookstore coffee shop one afternoon, poring over books and magazine articles, an old friend wandered by. Joe and I had worked together at one of my college jobs for two summers, and when he saw me, he stopped by to chat for a few minutes. He saw what I was reading and asked if he could offer a few hints from his own experience. A middle-aged worker, Joe was an employee with a great work ethic and sense of company loyalty. He also had experience working for many different managers over the years. I trusted him and wanted his input. "Go ahead," I said, and settled back with my coffee to listen. " First of all, Joe began, when you give instructions, be as clear as you can. Don't expect your people to read your mind. Let them know what you need, how and when you need it - with regard to workload. Don't make them guess, they hate it and it wastes time and results in unnecessary extra work and inferior quality." "Secondly, if you have a problem with someone's performance or conduct - take it to the back room. Discuss it, one on one, in private and come to an agreement. I've seen managers berate their employees publicly and come to regret it. In fact, I once saw that practice clear out an entire department - person by person." "Perhaps most importantly, don't hold back on praising your workers for a job well done. It doesn't cost anything and lets them know that their hard work is appreciated." "You are their boss, and they want to please you. It's the reason they come to work - other than a paycheck. The company I'm with now actually rewarded managers who scored highly on giving praise and recognition on their recent employee satisfaction survey. Many of them received hefty bonuses." Joe stopped to sip his coffee. "Is that it?" I asked. "No, he smiled, but those three ought to give you a great start. Good luck, I know you'll do just fine". I said goodbye to my friend, and a week later started my new job. I've tried to follow his advice and be clear, tactful, and forthcoming with positive recognition. So far---so good! © 2005 AlphaMeasure, Inc. - All Rights Reserved This article may be reprinted, provided it is published in its entirety, includes the author bio information, and all links remain active. eBookForms. - Self-Incorporate, Financial Plan, Will & Trusts-All forms are Faxable, Printable & Interactive. Download Instantly! The Best Games, Activities & Initiatives. - Booklets of Games, Activities and Initiatives for teachers, outdoor leaders, corporate trainers,anyone who leads groups.
Regardless of who you are, or why you are thinking about the cloud, Microsoft is making it easy for you try out Windows Azure as well as SQL Azure and AppFabric. If you visit http://www.microsoft.com/windowsazure/offers/ and select the introductory special you will be able to try a limited amount of the Windows Azure platform at no charge. This offer is available through October 31, 2010 and is limited to one per customer. For full details and disclosure take a look at http://www.microsoft.com/windowsazure/offers/popup.aspx?lang=en&locale=en-US&offer=MS-AZR-0001P If you are in Canada and have question about Windows Azure, my team and I are here to help and can answer your questions. We would love to hear what you are using Azure for. Please feel free to email us at cdnazure@microsoft.com. Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 |
More Articles:1. The Power of 'Ask' By Jenny Kerwin For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems. Sound like an advertisement for something unattainable? Perhaps try to engage, involve, and connect employees to their work by the power of ASK.Of course Call Center managers encounter unique problems and situations each day for which they are required and expected to resolve regardless of other demand… 2. Managing the Human Resource Project By John T. Mooney We obtain strategic results by aligning HR mission, vision and values. The following overview highlights a macro approach to project management. Seeking a stretch assignment, such as ownership of a major corporate HR initiative, we lead our organization by example. Strategic project management affords an exciting and challenging opportunity to direct our futures and show case our talents.The VP of HR announces to the team that we must transition from a decentralized function to a centralize… 3. The Role of the Machine Metaphor in Mixed-initiative Organizational Leadership By Jidé Odubiyi “Can This Marriage be Saved?” So reads the title of the cover story in the August 15, 2005 issue of BusinessWeek (www.businessweek.com). The article describes the seven-year (1998-2005) story of the merger of Daimler and Chrysler Corporation. As of this writing, the board of the merged companies decided to terminate the reign of the current chairman, Jürgen Schrempp. At the end of this year he will be replaced with Dieter Zetsche, the current head of the company’s operations in North America. … 4. Spinning Gold from Straw: Low-Cost Employee Retention and Motivation Tools in a Changing Economy By Sharon Terry New York, NY, February 25, 2005 – Employee retention and motivation…why should employers care? A storm is brewing. National productivity was up 3.9% in the second quarter and 1.9% in the third quarter of 2004. At the same time, the unemployment rate was up 5.5% in October 2004.“Productivity is up, but fewer people are doing more,” said Jennifer Loftus, SPHR, CCP, CBP, GRP, and National Director of HR consulting firm, Astron Solutions. “In addition, the number of 25-34 year old workers will… |
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