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It was 2.30 am. It was cold and dark and I'd been in bed for just a half hour when the phone rang. "Alarm Centre here, are you the keyholder at Balham Store, in a lively(!) south London suburb. Grumpily, I replied in the affirmative. My wife didn't even stir. "The alarm has gone off and will need your attendance - when will you be there?" I told them that it would take me 40 minutes or so. The 45 miles through the empty streets would not take the 90 minutes typical during the morning and evening rush hour. I grudgingly got up and put my clothes on, vaguely aware that I had only been in from the neighbours Christmas party for a short time - and not entirely clear how much I had drunk at all, but it would be close. About 10 minutes into the drive, the car hit a patch of black ice and slid down a 12 foot bank into a field. It was bumpy, but amazingly, nothing was damaged, except for a few scratches. Even I was OK. Indeed, it sobered me up pretty
darned quickly. As pure chance would have it, I was in a field where there was a gate about 200 yards away which would get me back onto the road. Quickly, I opened the gate and drove through, up to the Store and did my duty. Over the next three months, I made sure that my recruitment process brought in some key people who would be able to deputise for me. It was no way for me to be, driving in at all hours. That wasn't my role. My role was to manage the business, drive strategy and change and above all, grow profit. I couldn't do that unexpected driving in at all hours. And ending up in a field. And luckily surviving. In that moment I understood the value of delegation and getting a team in, to work right by me with everyone doing what each of us did best. With some of them living nearby. I knew my place. Guest post written by Stuart Ngai, Director of Technology Solutions, VERAX
Continued from last Monday. Read Part 1 >> Enforce a checkpoint schedule Now that you’ve worked out a set of goals with your staff. Who’s responsible to make sure things are on track? My experience tells me that it’s both of you: your staff needs to take ownership to keep up with skills and you, as their manager, need to be the measuring stick. And if you fail to plan, then you plan to fail. So it needs to be instilled as a routine in order to keep the momentum going. By measuring training progress on a periodic basis like once every 3 to 4 months , you’ll know whether your staff is progressing as expected or perhaps he or she is being overloaded. With such a feedback loop, you’ll be able to fine tune the training plan and keep things in focus. Not one size fits all Everyone’s different. Some of your IT staff might be more comfortable with structured classroom learning while others prefer to be given time and web resources so they can learn at their own pace. And one of the techniques we have done successfully at VERAX is to provide some of the technology savvy staff with resources and allocated time so that they can put together lunch and learn seminars for their peers. And there are many benefits for that: opportunity to showcase what they’ve learned, efficiency in cross training each other, a chance for the team to gel and discuss innovative ideas for your workplace, and virtually no loss of productivity at a minimal cost to the company. It’s been a win-win training mechanism that has been working well for us. So be creative in your approach to training. Make use of web resources With advances in webcasting and e-learning tools, many companies are no longer constrained to sending their staff on expensive offsite training. Virtual training along with virtual machine images would be a great way to learn. And there are tons of resources on the web for that purpose that you should look into (some free resources - Developer Connection, Channel 9) Make it fun Be aware of e-learning trends and listen to your staff for innovative and fun ideas to learn. As an example, one thing we have done is to provide tablets to loan to our staff along with e-book subscriptions so that they can read at their own pace anywhere anytime. Our staff love such innovative approaches to learning and they appreciate our willingness to invest in them. So not only did we generated excitement and high level of staff engagement, we know our staff will be able to learn throughout the year on their own pace instead of the standard one to two weeks training for most companies. So make it fun and engaging. After all, it’s a small investment that pays back many folds. To finish off - You are not alone Just remember that you are not an island on your own. The best way to avoid missteps is to learn from the lessons and best practices of other managers. And guess what? There are already great resources freely available for you, such as the AlignIT portal and LinkedIn group. They are great places where you can read and interact with other IT practitioners for advice. Stuart Ngai
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Stuart Ngai, Director of Technology Solutions at