Solve Problems Permanently - Ask WHY



Learn Management Articles on management-info.biz. Solve Problems Permanently - Ask WHY article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.

As Albert Einstein said:-

"The significant problems we face today, cannot be solved at the same level of thinking we were at when we created them."

Problems don't go away unless you get to the cause - the source of them. Repeatedly 'fixing' issues that arise takes a physical and mental toll on you and your team. The key is to solve problems once and for all and move on.

Picture this scenario:-

Luke runs a small engineering factory, making electronic tagging systems for retailers. His business has really taken off in the last two years and his people are really stretched now to keep up with demand. Recently his people have been complaining more; there have been a number of unpleasant incidents where tempers have become frayed. Two large customers have taken Luke to task personally because of late fulfillment of orders.

In the past Luke would have worked harder, fought his fires and got home late, but right at the moment his wife and family have started to complain that he is putting work before them more than ever.

Then he heard about 'Solving Problems with Whys'.

With two of his key people, he asked them to work with him quickly, on why they were having so many little issues arising in the business - and they would use the 'Whys' process to solve them. As an example, one actual issue that they discussed early on, went as follows:-

"Our orders have started to go out late"
Why?
"Because we have too much work on for the people we have"
Why?
"Because we don't have enough people"
Why?
"Because we can't recruit"
Why?
"Because our rates aren't good enough"
Why?
"Because we decided to place a ceiling on them"
Why?
"To keep our costs down"
Why?
"Because costs were eating into our profits"
Why?
"Good question"

Here you can see a whole new series of conversations evolving for Luke and his team. Instead of cursing everyone for late completion of orders, or their behaviours getting out of control, or all and everything else which seems to be going wrong, the discussion about rates causing there to be too few staff, has evolved into a more general issue about costs being too high. Here the process can start again:-

"Our costs are too high"
Why?
"We don't know"
Why?
"Because we don't have the data"
Why?
"Because we've never invested in collecting it"
Why?
"Because we never thought it important"
Why?
"Because we didn't realise the impact it was having"
Why?
"Because we never knew the impact it was having on our customers and on our business"
Why?
"Because we never saw the big picture"

And from here, Luke and his team, using just 14 one-word questions, have a whole new perspective on their business and they are ready to create a whole raft of ideas and actions to move this problem to a solution - for the long term, not just the short-term.

Sometimes, there is value in bringing in a facilitator to work with your team in this way, as a 'neutral' prepared to support the process on some of these challenging 'why's'. This lets you and your team tease out and own the end-point sources of problems. And share the successes of achieving the very best solutions together.

In this example, there is a semi-strategic issue, but the technique can be used for much simpler issues which crop up day-to-day in your business.

And, of course, over quite a short period of time, truly solving problems such that they go away for good, means that you can get home to your 'other life' and get to know your friends and family again...



Golf Options: Hit Fairways Your Way. - New Golf System that Explains How Setup and Swing Factors Affect Ball Flight and Solutions to Common Golf Problems.
Access Loan. - 15,000 Cash Loan - Even With Credit Problems.

(C))Kakifly,Houbunsha/Sakura-ko Keion-bu
(C)Kakifly,Houbunsha/Sakura-ko Keion-bu

   Pony Canyon, a major company of Japanese music industry, released a CD with 2 songs of popular TV anime K-On!! The songs are used at the episode 20 of K-On's second season, which a band, composed of the anime's main characters, plays in a story.



Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81


More Articles:


1. Emergency! Gas Fire!
Woooooooo……Woooo………The siren sounded. All of us looked at each other with excitement. The time has come for us to go into action.From all over the building, we can see Emergency Response Team members coming out, some looking a bit dazed. A general alarm had been sounded and the ERT has been activated!At the command post, the 'Commander' quickly briefed all the ERT members about the situation. There was a fire at the LPG storage tank, and there was an urgent need to put out the fire before the ta…
Malaysia College
Facts About Anorexia

2. The "Z" Method of Management
When we talk about the successful manager of the today we know that they communicate well, delegate and empower their people. We have read so much about this individual that we know what the 'prototype' looks like, on paper, but I have found that we don't seem to recognize these folks when we run into them live. I think two reasons are responsible for this. * First, we have known them before we read about them, so we are expecting the 'ideal' manager to be someone new to us. * Second, we never…

3. Attacked in the Jungle!
'Tak kenak! Tak kenak!' 'Adak Orang sanak!…………'The quiet jungle has suddenly become noisy with intruders. Strange voices and shouting seemed to appear all around us. They were definitely foreign. We were being attacked! We had been expecting an attack, but we did not expect it so soon. We did everything possible to protect ourselves, but the only cover we had were some bushes, tree trunks, leaves and the natural foliage. If we protect ourselves from the front, we could not cover our backs. Such …

4. Lead by Example - 11 Benefits to your Business By Martin Haworth
How you run your business is, of course your business. A little focus from your end will dictate the way your people act and behave. So the onus is on you to show the way.Why does this matter?If you create a style of working within your organisation which is able to get the very best from your people, you will have a vibrant business, your people will develop beyond their (and even your) expectations and above all, you will enjoy your work and success more than ever before. Try these elev…