Outsourced Learning: Are You Ready for Learning BPO?Learn Management Articles on management-info.biz. Outsourced Learning: Are You Ready for Learning BPO? article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
Even though McDonald’s testing of business process outsourcing (BPO) has caused quite a stir, it’s only the beginning. What started as the outsourcing of a few basic business processes, such as payroll or accounts receivable, has grown into a “movement.” No internally performed business process is “safe.” IT, finance, supply chain management, and customer relationship management have been outsourced. Why not the learning process? Labor costs in Western countries are out of control. American, German, and French workers are overpaid. To compete with the Asian countries, Western companies must become more efficient. Controlling costs (and remaining competitive) will require the outsourcing of inefficient business processes. So, what is “Learning BPO?” The best definition is Hap Brakeley’s of Accenture Learning. In Chief Learning Officer (April 2005, p.4), Brakeley defined Learning BPO as: “a broad range of relationships that organizations establish with an external service company to transfer and/or share responsibilities for the successful operation of the learning function: design, development, delivery, administration, measurement, and reporting.” Brakeley went on to talk about the range of possibilities for Learning BPO: “The outsourcing relationship may be as simple as outsourcing the learning management system and the learning administration responsibilities (sometimes called out-tasking) or as complex as arranging for an external company to plan and deliver the entire enterprise learning function, encompassing an organization’s complete value chain, from employees to customers to channel partners.” How much of the learning process should your organization outsource? Are you fully aware of what outsourcing possibilities are available to your organization? Obviously, you cannot ask your internal providers for an objective evaluation of external resources. Be prepared for strong resistance to change when considering Learning BPO. To read Brakeley’s entire article on Learning BPO see the April 2005 issue of Chief Learning Officer. To read more about Overcoming Resistance to Change see my special report at http://www.mikebeitler.com/overcomingresistance/
|
More Articles:1. Keeping Team Meetings Vibrant By Tony Marven Meetings can be the life-blood of an organisation or the death.It all depends how you approach them.People need to communicate – that’s a fact, and it’s not enough to do it over computers. At some point a face-to-face is needed to ensure full understanding on key items, and there’s a bonding and rapport between colleagues that is often taken for granted.But for something so important to the operational health of an organisation why do so many meetings produce negative feelings and little in th… 2. IT Asset Management – How Times Have Changed By Donna Johnson Edwards When I was little I had a piggy bank complete with a requisite combination lock (needed to keep my younger brother from pilfering). Each week, on Friday night when I got my 50 cent allowance, I would lock myself in my bedroom, twist and turn the combination until I got it right and then I counted my prized stash of cash. I always knew exactly how much it would amount to, but I counted it nonetheless. My brother, on the other hand, never used his piggy bank; he put his quarters in his pockets a… 3. How a Computer Consulting Business Can Help Your Company How a Computer Consulting Business Can Help Your CompanyWhile many small companies only call in a local computer consulting business when something computer-related breaks, there’s a lot to be gained by forging a proactive, long-term relationship with a local computer consulting business in your area.Consider Getting Advice from a Computer Consulting BusinessIf you need to get advice once-in-a-while on how your computers can be better utilized, or you have a specific computer-related problem tha… 4. Is Busyness Affecting Your Business? I’m too busy; I’d love to but I’m very busy; I’ll get round to that when I’m not so busy.How often have you said any of those phrases? How many times a week do you hear someone else say those phrases? They’re very common and busyness seems to have become a way of life for many people. I’ve just finished writing my first ebook called Take Control of Your Time: 7 Straight Shooter Strategies for Success, and when I was doing some research two of the most common problems people said they faced were … |
||||
