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Peer coaching is not a new idea, but is not widely practiced. In fact, there are significant barriers to its effective use. In some organizations, the “command-and-control” style of management is so entrenched that position power seems to be the only lever available to get others to consider a request. More and more, though, organizations are flattening out, abandoning a rigid hierarchy, and encouraging people to come together across boundaries, divisions, and departments to unite efforts and talents in ways that may not have been possible before. Eliminating territorial attitudes and interdepartmental rivalries, and encouraging teamwork provides for endless possibilities. Peer coaching requires many of the same coaching skills that managers utilize when coaching Representatives. However, peer coaching also demands a special sensitivity to relative situations. For example, a manager may address an issue directly: “John, I need to get some numbers from you on the Simpson project.” With a peer, a less direct approach is needed. Peer coaching requires asking questions, gaining an understanding of the other person’s issues and viewpoints, and identifying areas of shared interest or concern. Peer coaching doesn’t necessarily involve quid pro quo – “I’ll do this, if you’ll do that.” But, peer coaching does involve identifying areas where one team member can be of assistance to another team member, or where the combined efforts of team members provide the most beneficial results. As with all coaching skills, the most important piece of peer coaching is listening to understand. Learning more about various priorities allows people to identify areas for collaboration, while strengthening relationships and seeing team members as valued individuals. A team member’s greatest untapped resource may be the opportunity to reach across boundaries, combine strengths, and achieve personal goals as well as the goals of the organization. Quick Tip
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More Articles:1. How To Fire Someone For Many Managers The Only Thing More Stressful Than Getting Fired... Is Firing Someone Else! Here's How To Do It Without All The Stress If you manage people for any length of time, it's likely that, at some stage, you'll need to let one or more people go. It might be because they aren't performing to your expectations; because you no longer need their role performed; or because they've breached the law or a company policy. Whatever the circumstances, firing or retrenching someone is a confront… 2. What Every Manager Should Know About How to Become An Effective Executive By Etienne Gibbs In his book, The Effective Executive, Peter Drucker pointed out that the effective executive is the person who focuses on making a contribution.This focus on the making of a contribution is the key. And the key to effectiveness comes in three areas:1. in a person's work, its content, its level, its standards, and its impacts;2. in his relationships with others, his superiors, his associates, and his subordinates; and3. in his use of the tools of the executive, such as meetings and reports.The … 3. Virtual Assistants: What Can They Do for You? By Cathy Stucker Are you using your time as effectively as you could? If you are handling routine tasks instead of marketing or providing services to customers, you are leaving profits on the table. A Virtual Assistant (VA) may be just what you need.According to Marla Regan of OrganizedTime.com, a certified Virtual Assistant, you can benefit from using a VA for administrative tasks (such as billing), customer contact (follow up or reminder calls), project work (building or maintaining a client data base), or … 4. How to Select a Facilitator By Steve Kaye Your choice of a facilitator can determine if the meeting is a success or a failure.Use these questions to make sure that you are working with the right person.Is the person a professional facilitator?There is more to facilitation than watching people talk. Facilitation is a complex activity requiring a special blend of sophisticated skills. You want someone who can identify the real goals for your meeting, plan an agenda that produces a result, guide people to find their best answers, and … |
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