Reduce Inventory Shrinkage - Put 2% of Your Annual Inventory Cost back in Your Pocket Using "Sticks"



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A previous article outlined the horrific costs associated with Inventory Shrinkage in the retail industry - approximately 4% of the total annual inventory costs. A good POS (Point of Sale) system can help cut this in half by helping to eliminate two of the major causes of Inventory Shrinkage - internal theft and 'messed up paperwork'. The last article dealt with the 'carrots' you can implement with a good Point of Sale system to reduce the internal theft component of Inventory Shrinkage. It covered things like improved communications, profit sharing, employee discounts, and the tracking and offering of sales commissions, SPIF's, etc. In this article, I'm going to show how a Point of Sale system can be used to reduce internal theft using the 'stick' of increased security measures. A following article will discuss how to improve 'messed up paperwork'.

A good Point of Sale system should balance between carrots and sticks, but sometimes the only way to reach some employees is through a 'stick' of an effective security program and a straightforward policy of prosecuting any employee caught stealing. Here are some sticks that a good POS can give you.

* Each employee should have a username and password required to log on to the Point of Sale system. This promotes accountability, especially if they know that transactions can be immediately traced back to an individual * Run frequent Administrator Reports - daily or at least once a week. By keeping a close eye on sales and inventory and by immediately following up on discrepancies, staff will soon learn that nothing gets by 'ol' Eagle-eye' * Prevent unauthorized 'markdowns' by setting security levels to reflect what the individual needs to do. Frontline salespeople don't need to access the Accounting backend, and only those responsible for receiving inventory should be able to adjust stock levels. Your POS should have complete flexibility to customize security access and 'clone' settings, so all Salespeople have similar security access * There will always be situations where Salespeople may need to offer a discount to make a sale. Make sure your POS can handle predetermined sales discounts on a per item basis - with or without a 'Manager's Override' required * Brazen theft of cash from the cash register is reduced when your POS can give real-time reconciliations simply and quickly, and with the complete itemized list of who did what transactions * Refunds are often an area of 'vulnerability' that is open to employee abuse. Your POS should be able to quickly access the original sale based on the item being returned. A complete sales history of both the customer and the inventory item, coupled with the salesperson involved, can also identify any suspicious activity * Receiving and Shipping are also areas prone to potential 'mishandling'. Your POS should automatically handle Purchase Orders, generate Receiving forms, and easily handle short-shipped and backordered items. All this information should be immediately and easily available for spot checks


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My colleagues and I get asked a lot about licensing. Frankly, Microsoft doesn’t have a great reputation for keeping it simple. And to be totally transparent – I, like many of my colleagues, would usually rather stick a fork in my eye that talk about it because it can get complicated. And confusing. And just…ugh.

So you can imagine my joy when I was asked to write a newsletter editorial about simplifying licensing. Exactly.

Then I had a very enlightening conversation with Terry Choquette, Licensing Marketing Manager at Microsoft and she pointed me to a few resources that got back to the basics and laid it all out very simply. I like simple. And I decided that this simple information was as blog worthy as it was newsletter worthy. While details about software licensing is not everybody’s favourite reading material, stick with me on this.

Ways to buy a license

First of all, there are 3 ways to buy a license as illustrated in the slide below: a full packaged product from a retail store, an OEM product on a new computer or a volume agreement from a reseller.

Ways to buy a license

Volume licensing agreements

While you could simply walk into the nearest Best Buy or Future Shop and make your purchase, most organizations that need 5 or more licenses can benefit best from volume licensing agreements. Why? Well, there are some pricing advantages, there are more flexible options based on size and type of business, payment structure, ownership of software, etc., there are additional use rights for cross-language and reimaging machines, and there are use rights to new product versions, support, training, tools, etc., with Software Assurance (more about this below). 

For this post, I’m going to limit my discourse to those organizations who want to license less than 250 devices or users, which I would hazard a guess applies to most of you reading this blog. If you need help with licensing options for 250 devices/users or more, lemme know and I’ll put you in touch with people who can help you or you can check out these online resources.

Below is a great 3.5 minute video that lays out the volume licensing options that are part of the Microsoft Open License program for small and medium sized businesses:

(Please visit the site to view this video)

 

Basically, there are 3 volume licensing agreement options: Open License, Open Value and Open Value Subscription. Now if you want more detail than the video gives (you did watch it right? C’mon it’s only 3.5 minutes long and it’s pretty entertaining!), you’ll want to take a look at the Open License Program Guide. It has a very useful chart on page 8 which compares what you get with an Open License agreement compared to an Open Value agreement.

Software Assurance

Software Assurance is something that can be added to your volume license agreement which provides 24x7 support, deployment planning services, training, and the latest software releases. Although once viewed as simply an insurance policy for free software upgrades, Software Assurance has now been recognized by analysts as an essential tool for getting the most out of your licensing purchase.

Below is a screen shot from an interactive PDF listing the benefits of Software Assurance with each type of licensing agreement.

benefits of software assurance

For more information about Software Assurance and what it can do for your organization, check out the Software Assurance site.

Let me know if this was helpful!

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