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How can we define Friction and Delay? Friction is whatever gets in the way of a smooth and uninterrupted flow of events. Think of sliding along a bench covered in sandpaper versus one covered with oil. Delay is adding time without adding value.
High levels of these in any business are expensive, leading to lower productivity, and higher costs.
Why do businesses tolerate these levels of friction and delay??
They are considered a cost of doing business.
The business suffers from inertia when it comes to improvements.
Too much time is wasted on dealing with the symptoms.
They don't know what to do.
So how do you identify areas of delay and friction?
Look for work piling up in front of some resource or person.
Now that you've identified the sources of friction and delay, how do you go about removing them?
2. Streamline the step.
3. Increase the throughput at the bottleneck.
4. Slow the entire system to the natural flow.
Finally, because all businesses are dynamic and people are human, friction and delay can creep back into your business pretty easily. Develop a mindset of continuous improvement and harness the abilities of everyone in your business to always be looking for ways to do things differently or better.
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