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Peer coaching is not a new idea, but is not widely practiced. In fact, there are significant barriers to its effective use. In some organizations, the “command-and-control” style of management is so entrenched that position power seems to be the only lever available to get others to consider a request. More and more, though, organizations are flattening out, abandoning a rigid hierarchy, and encouraging people to come together across boundaries, divisions, and departments to unite efforts and talents in ways that may not have been possible before. Eliminating territorial attitudes and interdepartmental rivalries, and encouraging teamwork provides for endless possibilities. Peer coaching requires many of the same coaching skills that managers utilize when coaching Representatives. However, peer coaching also demands a special sensitivity to relative situations. For example, a manager may address an issue directly: “John, I need to get some numbers from you on the Simpson project.” With a peer, a less direct approach is needed. Peer coaching requires asking questions, gaining an understanding of the other person’s issues and viewpoints, and identifying areas of shared interest or concern. Peer coaching doesn’t necessarily involve quid pro quo – “I’ll do this, if you’ll do that.” But, peer coaching does involve identifying areas where one team member can be of assistance to another team member, or where the combined efforts of team members provide the most beneficial results. As with all coaching skills, the most important piece of peer coaching is listening to understand. Learning more about various priorities allows people to identify areas for collaboration, while strengthening relationships and seeing team members as valued individuals. A team member’s greatest untapped resource may be the opportunity to reach across boundaries, combine strengths, and achieve personal goals as well as the goals of the organization. Quick Tip
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More Articles:1. Business Knowledge Management By Lucas Rodriguez Cervera In the last few years a lot has been written about Business Process Management, and about technologies supporting it such as BPMS, SOAP and Web Services. Most of these theories, tools and techniques refer to processes of a highly structured nature.Typically, BPM theorists and practitioners have focused on highly structured processes, like back-office processes of industrial or administrative nature. These processes are highly standardized and repeatable, produce a consistent output and are lik… 2. How to Command the Respect of Your Team When I was a child my father would take me ice fishing withhim and his buddies. I remember very clearly the firsttime he took me out on the ice. I was so excited to beincluded in his fishing trip that I couldn’t sleep theentire night prior.So at 4:00am when my father came into the room to wake me,he was a little surprised to find me wide eyed and full ofenergy. When we got out onto the frozen lake I rememberhearing the ice creak beneath the wheels of the truck as weslowly approached the small w… 3. How to Enhance Quality in Your Business By Abdallah Khamis Abdallah Every business must strive to provide quality products and services to customers. To achieve that objective the company must draw well thought out policies and procedures to ensure 100% achievement of the targets.Here are some tips to ensure that your business attains and enhance quality:Document Quality Objectives and ProceduresQuality management objectives, policies and guidelines must be set and published in manuals, in the business newsletter, on the notice board and wherever appropriate. … 4. Benefits of Virtual Assistance By Alicia Smith A virtual assistant is an individual who provides business services to other professionals. They're considered virtual because they perform their services from a remote location. Communications with their clients take place through telephone, fax, email, and snail mail. As a business owner, you can save time, money, and energy by hiring a virtual assistant. Best of all, you’ll have more time to do what you do best – running a business!1. You do not need to provide a physical workspace … |
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