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More Articles:1. Finding Common Ground Through Consensus Decision-Making By John Abrams It’s clear to me that a workplace is a better place when employees truly work in teams, but the most familiar team models we have are those that are created to win wars and games. We have a commander or a coach who gives orders, and the soldiers or the players use those instructions to defeat the opponent. Mediator Bill Ury says, “People are realizing that adversarial, win–lose attitudes in an increasingly interdependent world, where I depend on you and you depend on me, just don’t work anymor… 2. Service Level Agreement (SLA) Boot Camp By Andy Quick Service Level Agreements, or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions. SLA's can be extremely powerful tools to help you and your service provider get the most out of a relationship.What is an SLA?A service level agreement (SLA), in its most basic form, is a contractual commitment to meet specific goals. If, for example,… 3. Retail Operations - Effective Branch Manager Support and Guidance As a customer how often have you experienced poor service from people obviously unsuitable for a retail environment? As a retail executive, how often have you observed poor performance or unsatisfactory behaviour within your own network of branches? If so, you have probably wondered why branch managers tolerate under-performance or poor behaviour? Anthony Dance has been supporting retail managers in performance management issues for over ten years and believes both the problem and the remedy is … 4. IT Expenditure - Why Businesses Spend Huge Amounts on Ineffective IT Investments By Glen Feechan Another IT White Elephant!It seems that almost every day we read in the newspapers about another hideously over budget IT project that doesn't achieve its expected benefits. The ones we read about are usually major multi-million pound projects in the public sector, however this is only the tip of the iceberg.Many more projects achieve similar results in the private sector, in organisations large and small. These may be anything from the purchase of a new off-the-shelf accounting package for an… |
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