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In working with businesses and organizations of all kinds, I hear the same concerns everyday: How do we increase productivity? How do we improve Customer service? How do we keep people actively engaged in their work and with others on their team? How do we reduce turnover? How do we improve safety? Even if you aren’t thinking about or concerned about every one of those questions, I’m sure at least one of them has kept you up at night in the past. As leaders we think about these things because they impact the success of the organization. As coaches we think about how to impact these things day-to-day, person-by-person. As a coach, someone helping people improve their performance for the benefit of both the individual and the organization, there are typically two types of feedback that you could provide on their performance at anytime. Constructive feedback (sometimes called criticism) and positive feedback (which I will call praise). Forgetting the words for a minute, these two types of information are important to anyone trying to do anything better. We need to know what we aren’t doing quite right, so we can adjust, and we need to know what we are doing well, so we can replicate that. Makes sense doesn’t it? Now, let’s look at the words. I looked up criticism in my thesaurus and here is what I found: “1. censure, faultfinding, disapproval, condemnation, disparagement 2. a judgment, evaluation, appraisal, analysis, assessment, estimation, valuation, 2 b critique, review, commentary. I also looked up the word praise, and found: “v. 1 acclaim, laud, applaud, pay tribute to, compliment, commend, eulogize, extol, honor, sing the praises of, pay homage to, endorse…” Now, think about these two lists of synonyms. Granted, not all of them make sense in a business context, but ask yourself these questions: · Which of these things have I received more of in my professional life? · Which of them motivates and inspires me to strive for greater achievement and higher performance? And now with your coach’s hat on, think about these questions: · Which of these things do I share more often? · Which will help me most inspire and motivate others to reach their potential? If you are like me and most everyone I’ve ever discussed this with, you have received more negative, “constructive” feedback than positive, encouraging feedback at work. And you believe that with more encouragement or praise you might have been more successful quicker. The point in two words? Praise matters. Want some more proof? According to a Gallup survey outlined in the book, How Full is Your Bucket? 61% of American workers received no praise at work last year. 61%! And the #1 reason people leave their jobs is because the feel unappreciated. It is undeniably true. You can prove it from your personal experiences and from the hard data. Praise matters. And it is vastly underused as a coaching tool by most people most of the time. As you finish reading this and walk away from your desk and begin interacting with people (whether you coach them or not), keep these things in mind: · Everyone needs recognition and reassurance. Hopefully the exercise and the data above confirm this fact for you. · Praise gives us pride in our jobs. Given a choice, would you rather have people who take pride in their work, or not? · Praise generates enthusiasm and commitment. Committed people can work miracles, so it pays to build commitment. · Praise builds loyalty. What are the real and hidden costs of employee turnover? · Praise prevents people from feeling taken for granted. When people feel taken for granted they are less committed and loyal, aren’t they? · Praise motivates us to “go the extra mile.” The extra mile is often where we find satisfied customers, higher returns and more. · Praise improves our relationships. Would you like to have better relationships with those you lead, coach and work with? · Praise takes hardly any time and costs nothing. There are few things in life that can produce such great returns for such a small investment. Get that praise tool out of your toolbox. Dust it off and allow it to become shiny with use. It is an easy tool to use. It is a fun tool to use. You might even want to take it out of your mental toolbox and lay it on top of your desk so you remember to use it more often. If you want answers to the questions at the beginning of this article, start with praise, because praise matters. Building A House Of Worship. - 4 Practical steps for praise and worship leader to improve their ministry. Used Rv Buyers Guide. - Secret methods and inspection hints used by professional Rv appraisers. I very much enjoyed my discussion with Roy and I know you will too. For some background: the ACM, which is the world’s largest educational, scientific and professional non-profit association recently released their ACM Tech Pack on Mobility, edited and annotated by Roy Want, Chair of ACM SIGMOBILE, and his Mobility Tech Pack Committee. “The Tech Pack includes original work, must-read texts, and the latest research from the ACM Digital Library and beyond. Mobile Computing is the fastest growing area in computer science, fuelled by the explosive growth of the smart phone and cell phone market, expected to reach 1.7 billion units shipped this year. [2011] The Mobility Tech Pack looks at Visions and Challenges, Mobile Applications and Middleware, and Wireless and Mobile Technologies. The resource taxonomy includes Survey/Overview, System, Experience, Theory, and General topics. Additional materials include valuable community resources and events, as well as supplementary videos, tutorials, podcasts, websites, newsletters and blogs.”
For Want's significant contributions to Mobile and Ubiquitous Computing he was awarded the status of IEEE and ACM Fellow in 2005. Some of his best known projects are: Active Badge, an in-building location system; ParcTab, the world's first context aware computer system; Personal Server, wireless mobile computer interaction through larger nearby infrastructure and computers; and Dynamic Composable Computing (DCC), sharing resources wirelessly to build a logical computer on the fly. With over 65 issued patents, Roy is a recognized top international authority with research interests in: mobile computing, ubiquitous & pervasive computing, hardware design, electronic commerce, smart cards, distributed systems, multimedia systems, location-based services, mobile user-interfaces, MEMS and electronic tagging (RFID). Roy is the ACM SIGMOBILE Chair and Chair [ACM] Mobility Tech Pack Committee. (http://www.roywant.com/cs and http://techpack.acm.org/) Roy received his Ph.D from Cambridge University in 1988. For a complete profile, go to http://www.roywant.com/cs/. You can find out more about Roy's research interests, professional awards, education, experience, skill set, projects, publications (conferences, journals, periodicals, books, book chapters, published reports, articles, editorials, workshop papers, and EIC introductions), professional activities (professional memberships, committees, conference program chairs, conference technical program committee service, selected invited presentations, editorial posts, PhD thesis committees, industry technical awards, and grants), patents, and media coverage. To listen to the interview, click on this MP3 file link DISCUSSION: Interview Time Index (MM:SS) and Topic:00:44: :18:41: :21:00: :26:18: :29:46: :32:30: :34:34: :38:12: :45:48: :49:51: :52:56: :57:01: :58:49: :01:00:32: :01:03:27: :01:05:33: :01:07:21: :01:08:55: :01:10:21: :01:12:40: :01:13:43: :01:18:30: :01:20:43: :01:23:41: Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 |
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Roy Want is a highly respected research scientist at Google. Prior roles include Senior Principal Engineer at Intel, EIC at IEEE Pervasive Computing, and Principal Scientist at the Palo Alto Research Center (PARC).