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More Articles:1. Business Basics - Priority Versus Sequence By Andrew Gowans We all know (well I hope we do) that part of being a good leader is in the art of delegation, trust, and looking after the people who look after us (good topic for another article!!!) BUT who looks after us, how do we look after ourselves?How do we make our job(s) any easier? Based on the premise that it helps to be reminded occasionally of business basics or best practices, I thought it would be worthwhile to share this snippet with you... Priority Vs Sequence Two of the worst inventions are… 2. How to Create Trust By Steve Kaye People buy from you, offer help, and grant rewards based on trust. Here are ways to increase your success by creating trust. While we do most of these things, missing even one of them can ruin it all.Be Dependable* Deliver what you promise and promise only what you can deliver. Report delays immediately.* Be on time. Leave early for appointments. Set realistic deadlines allowing for the unexpected.* Show courtesy by returning phone calls.* Be predictable. Use self control: anger repels and … 3. Starbucks Team Partner Legendary Service Robot By Lance Winslow Starbucks employees are not just regular employees behind the average counter, they are Team Partners in charge of providing “Legendary Service” the millions of regular customers worldwide. In fact there are secret shoppers at Starbucks; did you know that? They do the ever feared “Snap Shot” where they judge the Team Partners to see if they are really “pouring their hearts into it.” Every Starbucks Team Partner knows that the next customer could be someone doing a surprise visit to check on th… 4. One Crazy Cookie By George Ebert In order to survive, you have to be happier than if you were in your right mind. Chinese Fortune Cookie When orienting someone new to the company, the last thing I tell them is to, “have fun.” This usually raises a skeptical eyebrow, but it’s true. Work should be about more than simply surviving the day. It should be a place where we learn from our mistakes and celebrate our successes. When we do this everyone wins because the act of celebration creates a motivating force that is entirely di… |
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